Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi, I'm living in Ecuador but from Ireland and used my Irish card to get premium Spotify in Ecuador. Will that work? Because right now my Spotify isn't working offline.
Hi,i decided to deactivate my facebook account, but my phone carrier gave me 1year of free premium account that i've associated with my spotify account created by facebook.There's a way to migrate only the preium subscription, i'm not interested abou...
Hi,I accidentally bought a student discount and it charged me 4.99$ and I didn't verified my student information ,I want to cancel my update but it says free subscription ,how to cancel student subscription without student information?
Hi! I just created a account, but I put the wrong email there, and I dont remember the password so I can not reset it without the email.What can I do? I just put student premium and will be charged in my card but I cant log in and listen musics. Plea...
I am a premium subscriber on Spotify and this month received an e-mail that the payment was not made .... The following message appears:. "Oops, it looks like your card or payment service is a bad day do not worry, nothing was charged. Try again or c...
Signed up for spotify today, bought the three months for £0.99. I can sign into the website and web player, however whenever I try to sign into the PC client or Android app using my Username and password ( also tried email and password) it says "the ...
I downloaded and installed spotify on my Windows laptop and logged into my account, later I realized that the account that I've logged into is my email account which has only a few songs saved in it. I figured out that the account I'd normally use is...
Hello UsersI regestierd me with Facebook and subscribed Spotify Premium.Now i think this was an realy stupid action because my friend ask me if he could use it too but i dont want to give him my Facebook account.My question is can i change my account...
Well, the title is pretty self-explanatory, but the question is:I have just subscribed to the Premium service using a 3 months offer trial (not free, but for little one-time charge). Now, I know I don't wanna renew this service for its full price onc...
I cancelled my account a few months ago and I am still being charged each month. When I log in, it shows that I don't have a premium account. I talked to Sprint and they said they can't do anything on their end and to contact Spotify. I put forth a c...
HiI had premium Spotify and it was all going great £9.99 a month but it stopped don't know why, I think it's being 12 months I wanted to continue but it's stopped I've not cancelled anything, I've just checked statement and it's not come out this mon...
was all going well wanted to add a family member nothing as simple as just adding somebody so i have to cancel original sub after much frustration, i started new group and lost my playlists cos it wouldnt let me use the same user name ive now been ch...
I signed up for the student plan beforen reading it all. Spotify took $5. 36 from my bank. How do I get that on my premium account?
Hi everyone, I am having issues logging into my Spotify on my phone. when i log in it says '' Login Failed- Unable to login, either username or password is incorrect. Have you signed up for a Spotify account '' but i have no issues logging on Spotify...
I'm still not premium. Will I get my money refunded?
Hi, I just subscribed for the 3 month premium trial which included accessing spotify even when offline. However, this is not yet possible. Can you please advise / explain? Thanks, Caroline.
I bought subscription plan for me only which is first month free and afterwards 4.99 EUR. But then I realised I could have bought it on promo for 0.99 EUR. Can I stop my current subscription and go to the promo? Will it still charge me 4.99 next mont...
Hello! im having some "issues" with discover weekly. for some reason im getting alot of music from finland.. i dont speak a single word of finnish... is there anyway to reset discover weekly preferences? its like 30-40% of the list is music i cant un...
Hi Spotifyers! As the subject heading reads...I trialled the premium service, then after the 7 day trial, spotify began debiting from my account, however I am still on FREE. I have tried to reinstall spotify on my Mac, but when it asks me to go into ...
Hello , Since 1. September i moved my Spotify Account to the German Telekom . But in September and Oktober Spotify takes Money from my Paypal Account too . Thats not correct . There is no Service Hotline or something else on Spotify Website ? Can som...