Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 420774 Views
  • 965 replies
  • 108 likes
  • Account
  • 420774 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186176 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186176 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103353 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103353 Views
  • 69 replies
  • 10 likes

Solved!! Facebook account information change

I recently changed the email connected to my facebook but spotify, due to being connected to facebook, has yet to update the email it sends notifications. Each time I go to update the email, it brings me back to facebook account settings (where it's ...

  • Newbie
  • I recently changed the email connected to my facebook but spotify, due to being connected to facebook, has yet to update the email it sends notifications. Each time I go to update the email, it bring...
  • jean3601
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Security
  • 247 Views
  • 1 replies
  • 0 likes

Solved!! Recover account

Hi all, is possible recover my account associated to my FB? I deactivated my FB account long time ago but now I have it again and I want to recover my spotify user. Thanks in advance.

  • Newbie
  • Hi all,   is possible recover my account associated to my FB? I deactivated my FB account long time ago but now I have it again and I want to recover my spotify user.   Thanks in advanc...
  • jean3601
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • Account
  • 283 Views
  • 1 replies
  • 0 likes

Charged twice for student premium upgrade, still no premium

My name is Dan. Username ********. On 11/24/2015 I was charged twice, once in error, for upgrading to student premium. I verified my status as a student, which is how the payment was pushed through. However, the subscription never changed from free u...

  • Newbie
  • My name is Dan. Username ********. On 11/24/2015 I was charged twice, once in error, for upgrading to student premium. I verified my status as a student, which is how the payment was pushed through. ...
  • jean3601
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • Account
  • 129 Views
  • 1 replies
  • 0 likes

Account disabled

I received an email stating that spotify received a chargeback form my payment provider and that they credited me back to my payment account. This is a mistake I paid on November 14 and have not been credited any money. I've sent four emails to spoti...

  • Newbie
  • I received an email stating that spotify received a chargeback form my payment provider and that they credited me back to my payment account.  This is a mistake I paid on November...
  • jean3601
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
  • 178 Views
  • 1 replies
  • 0 likes

Adding addtional person to Spotify Family

Hi! Is there anyway to add a 3rd person the my Spotify Family account. Currently I have myself and my father added. When I try to manage my account no invite button is shown to add additional people.

  • Newbie
  • Hi! Is there anyway to add a 3rd person the my Spotify Family account.  Currently I have myself and my father added.  When I try to manage my account no invite button is shown to add additi...
  • jean3601
  • Community Legend
  • 569 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 569 Views
  • 1 replies
  • 1 likes

I signed up for Spotify Premium last week not knowing about the 99 cent 3 month trial...

I went to my account page and it says I do not qualify. I have had Premium for a week and would like the 99 cent trial rate. I have never been a Premium user. Someone help!

  • Casual Listener
  • I went to my account page and it says I do not qualify.  I have had Premium for a week and would like the 99 cent trial rate.  I have never been a Premium user.  Someone help!
  • jean3601
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 131 Views
  • 1 replies
  • 0 likes

Free trial

I downloaded a free trial of spotify and it says my autorenewal date is jan 2 2016....i was unfer the impression that this was a 30 day trial but January would be a 60 day....just wanna make sure i won't be charged cause this is kinda confusing. ...p...

  • Newbie
  • I downloaded a free trial of spotify and it says my autorenewal date is jan 2 2016....i was unfer the impression that this was a 30 day trial but January would be a 60 day....just wanna make sure i w...
  • jean3601
  • Community Legend
  • 105 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 105 Views
  • 1 replies
  • 0 likes

LOST SPOTIFY INFORMATION

I lost my Spotify information due to resetting my phone completely my card has been charged 2 times due to my stupidity and I don't remember my username except that it had a bunch if random letters and maybe one number.I forgot my password and email ...

  • Newbie
  • I lost my Spotify information due to resetting my phone completely my card has been charged 2 times due to my stupidity and I don't remember my username except that it had a bunch if random letters a...
  • jean3601
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 136 Views
  • 1 replies
  • 0 likes

I want to delete my account

I dont listen to the same music anymore and it will be easier to delete and start over with a new account, But the contact form WILL NOT come up

  • Visitor
  • I dont listen to the same music anymore and it will be easier to delete and start over with a new account, But the contact form WILL NOT come up
  • jean3601
  • Community Legend
  • 162 Views
  • 1 replies
  • 0 likes
  • Account
  • 162 Views
  • 1 replies
  • 0 likes

Upgrade was rejected, but credit card was charged

Hi, today without knowing it was not permitted, I tried to upgrade a friend's account with a credit card I'm already using with my own account. The system automatically rejected the upgrade, but the credit card was charged still. I already contacted ...

  • Newbie
  • Hi, today without knowing it was not permitted, I tried to upgrade a friend's account with a credit card I'm already using with my own account. The system automatically rejected the upgrade...
  • jean3601
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 191 Views
  • 1 replies
  • 0 likes

Family subscription paid, but my sons are still arguing about paused music?!

My sons have been fighting over one subscription as when one is listening and the other signs on to listen, the first one's music is paused. I therefore have upgrade to a family subscription, and have sent an invitation to my 2 teenaged sons. But the...

  • Newbie
  • My sons have been fighting over one subscription as when one is listening and the other signs on to listen, the first one's music is paused. I therefore have upgrade to a family subscription, and hav...
  • jean3601
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 145 Views
  • 1 replies
  • 0 likes

Change inactive email

Hello, The email active in my spotify acc is not active and invaded by Spam. I cannot log in any longer.I want to use my new email account, but cannot change this because i cannot select a country in a dropdown box.What can i do? Kind regards,

  • Casual Listener
  • Hello,   The email active in my spotify acc is not active and invaded by Spam. I cannot log in any longer. I want to use my new email account, but cannot change this because i cannot select a...
  • achlos
  • Casual Listener
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

The username or email you provided is not associated with an active Spotify account.

Hi there, really frustrating. I've had a premium account since 2009. Last night while I was listening to some sweet sweet Type O Negative my account just logged out and I simply couldn't log back in again. I was presented with a message in the app sa...

  • Casual Listener
  • Hi there,   really frustrating. I've had a premium account since 2009. Last night while I was listening to some sweet sweet Type O Negative my account just logged out and I simply couldn't log...
  • simontache2
  • Casual Listener
  • 3233 Views
  • 5 replies
  • 2 likes
  • Account
    Login
    Premium
  • 3233 Views
  • 5 replies
  • 2 likes

Premium but can't play music

I have had premium for months now and deleted Facebook and had to resign up and now my premium account won't play music. Highly frustrating and what's worse is the support system for spotify isn't any support at all.

  • Casual Listener
  • I have had premium for months now and deleted Facebook and had to resign up and now my premium account won't play music. Highly frustrating and what's worse is the support system for spotify isn't an...
  • Waynen1989
  • Casual Listener
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium
  • 148 Views
  • 1 replies
  • 0 likes

Congratulations! You have a new rank in the Spotify Community

Congratulations! You have a new rank in the Spotify Community As a result of your clicking this link you have earned a new rank. Your new rank is Venue Enterer. Congratulations! You have a new rank in the Spotify Community As a result of your reading...

  • Gig Goer
  • Congratulations! You have a new rank in the Spotify Community As a result of your clicking this link you have earned a new rank. Your new rank is Venue Enterer.   Congratulations! You ha...
  • jporter2021sgis
  • Gig Goer
  • 914 Views
  • 5 replies
  • 1 likes
  • Other
  • 914 Views
  • 5 replies
  • 1 likes

LOGGING IN WITHOUT FACEBOOK

I've registered in Spotify through my facebook account and got Spotify Premium. I need tot know how to creat a user name and a password for logging in directly through Spotify without the need of Facebook and without loosing my Premium suscription. T...

  • Newbie
  • I've registered in Spotify through my facebook account and got Spotify Premium.   I need tot know how to creat a user name and a password for logging in directly through Spotify  without th...
  • gnovella16
  • Roadie
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 183 Views
  • 1 replies
  • 0 likes

Transfering the saved songs

I've crated a new accout I'd like to transfer the saved songs from that account to new one. Can anybody help me?

  • Newbie
  • I've crated a new accout I'd like to transfer the saved songs from that account to new one. Can anybody help me?
  • gnovella16
  • Roadie
  • 148 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 148 Views
  • 1 replies
  • 0 likes

Gift card question

I accidentally clicked redeem in the corner of the dashboard instead of the ad for the .99 premium for 3 months, do I still get the deal or did I waste the whole 30$ on just three months of premium? If so, is there a spotify support email I can have ...

  • Newbie
  • I accidentally clicked redeem in the corner of the dashboard instead of the ad for the .99 premium for 3 months, do I still get the deal or did I waste the whole 30$ on just three months of premium? ...
  • gnovella16
  • Roadie
  • 123 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 123 Views
  • 1 replies
  • 0 likes

Cant change country

  • Newbie
  •   <script>// if (typeof(lpcurruser) == 'undefined') lpcurruser = ''; if (document.getElementById('lpcurruserelt') && document.getElementById('lpcurruserelt').value != '') { lpcurru...
  • gnovella16
  • Roadie
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 137 Views
  • 1 replies
  • 0 likes

Reserved money??

Hi! When checked my credit card statemant I saw I have 230 SEK as reserved. Is there any possibility to get answer if it was Spotify who reserved those money?

  • Casual Listener
  • Hi!   When checked my credit card statemant I saw I have 230 SEK as reserved. Is there any possibility to get answer if it was Spotify who reserved those money?
  • KatesHere
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Other
    Subscription
  • 230 Views
  • 1 replies
  • 0 likes