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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

76731 Views

28 replies

0 likes

  • 76731 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

94928 Views

9 replies

2 likes

Account
Login
  • 94928 Views
  • 9 replies
  • 2 likes

Changing card used for subscription

My account is currently subscribed with a canceled card, and I know my subscription will be canceled in a few days. I have the student discount so I don't know if it will let me keep it if I try to resubscribe with another card. Help?

Casual Listener

My account is currently subscribed with a canceled card, and I know my subscription will be canceled in a few days. I have the student discount so I don't know if it will let me keep it if I try to r...

gnovella16

Roadie

248 Views

1 replies

0 likes

Subscription
  • 248 Views
  • 1 replies
  • 0 likes

Endless Spotify Loop?

I can't seem to get spotify premium, every time I try paying with paypal it redirects me to the previous page asking me which payment method I'm using. I've tried on both chrome and firefox.

Newbie

I can't seem to get spotify premium, every time I try paying with paypal it redirects me to the previous page asking me which payment method I'm using. I've tried on both chrome and firefox.

gnovella16

Roadie

1373 Views

1 replies

0 likes

Premium
Subscription
  • 1373 Views
  • 1 replies
  • 0 likes

password link expire

I cannot change/reset my password.Everytime I'll click the submit button,link expire always shows up. I mean. It only takes 20seconds for me to change but it doesnt continue.

Newbie

I cannot change/reset my password. Everytime I'll click the submit button,link expire always shows up. I mean. It only takes 20seconds for me to change but it doesnt continue.

gnovella16

Roadie

324 Views

1 replies

0 likes

Other
  • 324 Views
  • 1 replies
  • 0 likes

paid for premium and not getting srrvices

I paid 9.99 for the premium and am not receiving the services

Newbie

I paid 9.99 for the premium and am not receiving the services

gnovella16

Roadie

315 Views

1 replies

0 likes

Subscription
  • 315 Views
  • 1 replies
  • 0 likes

Student Discount Ending

My premium student discount subscrpition is ending in a few days. If I renew now will i get charged twice? Also, do you cancel the current subscription to renew the discount?Thanks all!

Newbie

My premium student discount subscrpition is ending in a few days. If I renew now will i get charged twice? Also, do you cancel the current subscription to renew the discount? Thanks all!

gnovella16

Roadie

480 Views

1 replies

0 likes

Subscription
  • 480 Views
  • 1 replies
  • 0 likes

Wrongfully Charged for two months. Please Refund.

I sent a message about this a few days ago and never got a response... just an automated email. Case #04172843 You wrongfully charged me for premium service for October and November. I downgraded my account to a free account before then. The dates I ...

Newbie

I sent a message about this a few days ago and never got a response... just an automated email.   Case #04172843   You wrongfully charged me for premium service for October and November...

gnovella16

Roadie

271 Views

1 replies

0 likes

Subscription
  • 271 Views
  • 1 replies
  • 0 likes

using at the office

so at my new job I can access spotify.com but not facebook.com. my spotify account is signed up through my facebook. how can i sign on to my spotify account without clicking "sign in with facebook"?? Thanks.

Casual Listener

so at my new job I can access spotify.com but not facebook.com. my spotify account is signed up through my facebook. how can i sign on to my spotify account without clicking "sign in with facebook"??...

12131255028

Casual Listener

597 Views

2 replies

0 likes

Account
Login
  • 597 Views
  • 2 replies
  • 0 likes

link facebook to another account and detach the old one

Hi, I'm using spotify for about a year and I want to join my friends but my facebook profile is linked with an old account of mine.I'm wondering how can I deactivate my old account so I can link my facebook profile to the new one? thanks for your hel...

Visitor

Hi, I'm using spotify for about a year and I want to join my friends but my facebook profile is linked with an old account of mine. I'm wondering how can I deactivate my old account so I can link my...

user-removed

Not applicable

655 Views

5 replies

0 likes

Account
  • 655 Views
  • 5 replies
  • 0 likes

Payments

I started Spotify on the 29th October... Meaning my payment would be 4weeks from then so I thought, Spotify was working fine this morning and now it's saying to check my account details as my payment failed... I have funds in my account and wasn't ex...

Newbie

I started Spotify on the 29th October... Meaning my payment would be 4weeks from then so I thought, Spotify was working fine this morning and now it's saying to check my account details as my payment...

Steph_B

Roadie

349 Views

1 replies

0 likes

Account
Other
Premium
  • 349 Views
  • 1 replies
  • 0 likes

Problem Changing Country

Hello. I'm US-based, and am trying to switch my country from the UK to the US (I used my UK bank account to pay for the last month, but need to switch back to using a US card). I have a premium subscription. Within the 'change country' window, I'm ab...

Newbie

Hello. I'm US-based, and am trying to switch my country from the UK to the US (I used my UK bank account to pay for the last month, but need to switch back to using a US card). I have a premium subsc...

gnovella16

Roadie

368 Views

1 replies

0 likes

Account
Premium
  • 368 Views
  • 1 replies
  • 0 likes

Collaborative Follower Not Showing Up

I am trying to make a collaborative playlist that my friend can listen to and add songs. I sent her the link and got an email that she is following the playlist - however, when I click on my playlist it shows that I have 0 followers. Can she see the ...

Newbie

I am trying to make a collaborative playlist that my friend can listen to and add songs.   I sent her the link and got an email that she is following the playlist - however, when I click ...

prinzmaus

Community Legend

415 Views

2 replies

0 likes

Premium
  • 415 Views
  • 2 replies
  • 0 likes

Paid for spotufy but my account is no longer premium.

I paid for Spotify for this month on the first, when I came to use spotufy on Monday my account was no longer preium. Hoping their is spotufy staff here who would be able to help.

Newbie

I paid for Spotify for this month on the first, when I came to use spotufy on Monday my account was no longer preium. Hoping their is spotufy staff here who would be able to help.

Steph_B

Roadie

295 Views

1 replies

0 likes

Account
Premium
Subscription
  • 295 Views
  • 1 replies
  • 0 likes

Spotify users or customer service

I dont understand why i have been charged for my premium when its included with my mobile plan that i pay monthly

Newbie

I dont understand why i have been charged for my premium when its included with my mobile plan that i pay monthly

Steph_B

Roadie

784 Views

10 replies

0 likes

Premium
  • 784 Views
  • 10 replies
  • 0 likes

Can't change country

Got a swedish account but been living in Australia for the last year and spotify keeps saying I'm offline even though I'm not! Been trying to change country but it's grey and I can't even click on it?? So **bleep**ing annoying!

Newbie

Got a swedish account but been living in Australia for the last year and spotify keeps saying I'm offline even though I'm not! Been trying to change country but it's grey and I can't even click on it...

gnovella16

Roadie

246 Views

1 replies

0 likes

Account
Other
Subscription
  • 246 Views
  • 1 replies
  • 0 likes

Transfer subscription

My Facebook account was deleted for breaching terms of service. So I couldn't log in to my premium account.I've opened a new account and want to know how to transfer the subscription or at least delete the original so I don't continue to be charged.T...

Casual Listener

My Facebook account was deleted for breaching terms of service. So I couldn't log in to my premium account. I've opened a new account and want to know how to transfer the subscription or at least de...

gnovella16

Roadie

258 Views

1 replies

0 likes

Account
Login
Subscription
  • 258 Views
  • 1 replies
  • 0 likes

Not able to switch country

I've moved from the uk to Australia so want to pay for premium with my Australian card now. When I type in my new details, it recognises that it is an Australian card, so says I need to change country. I do this, nothing happens. The page doesn't re ...

Newbie

I've moved from the uk to Australia so want to pay for premium with my Australian card now. When I type in my new details, it recognises that it is an Australian card, so says I need to change countr...

gnovella16

Roadie

258 Views

1 replies

0 likes

Account
Other
Premium
  • 258 Views
  • 1 replies
  • 0 likes

account spotify with bouygues telecom

Hi! I had a premium account with my old facebook account and bouygues . But I remove my old facebook account and creat a new facebook account. Therfore I had a problem with bouygues and my new facebook account. How Do I recovered it? Thanks you.

Newbie

Hi! I had a premium account with my old facebook account and bouygues . But I remove my old facebook account and creat a new facebook account. Therfore I had a problem with bouygues and my new f...

gnovella16

Roadie

3110 Views

1 replies

0 likes

Account
Subscription
  • 3110 Views
  • 1 replies
  • 0 likes

is saying both emails i have never used are already taken?

I realized I set up my account wIth the wrong email. ( I accidentally mixed the start of one of my email addresses and the end of the other) I have tried changing the email multiple times on different computers and devices to see if that would make i...

Newbie

I realized I set up my account wIth the wrong email. ( I accidentally mixed the start of one of my email addresses and the end of the other) I have tried changing the email multiple times on differen...

Steph_B

Roadie

358 Views

1 replies

0 likes

Account
Other
Security
  • 358 Views
  • 1 replies
  • 0 likes

Very Frustrated with this service!!

I haven't used this account in weeks, maybe months, and I was charged $10.49 for another month of subscription to this service and I didn't even know it until I checked my bank statement. I don't have that much money as it is so it's very frustrating...

Visitor

I haven't used this account in weeks, maybe months, and I was charged $10.49 for another month of subscription to this service and I didn't even know it until I checked my bank statement. I don't hav...

Steph_B

Roadie

222 Views

1 replies

0 likes

Subscription
  • 222 Views
  • 1 replies
  • 0 likes

facebook deshabilitado

Buen día, tengo una cuenta premium ligada a facebook con la cuenta hawaiiannails@live.com, esta cuenta me la deshabilitaron y ya no es posible habilitarla por lo cual necesito cancelar la suscripción premiun que tengo, agradezco su apoyo. Gracias

Newbie

Buen día, tengo una cuenta premium ligada a facebook con la cuenta hawaiiannails@live.com, esta cuenta me la deshabilitaron y ya no es posible habilitarla por lo cual necesito cancelar la suscripción...

Steph_B

Roadie

306 Views

1 replies

0 likes

Account
Premium
  • 306 Views
  • 1 replies
  • 0 likes