Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with logging in, passwords, and account settings.
PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...
Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...
My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...
Hi,Can someone please tell me what is going on??...I am currently trying to unsubscribe from my free trial of spotify premium. Havingfollowed the instructions on solutions page, I was led to https://www.spotify.com/au/account/subscription/and told th...
Honestly. Spotify is **bleep**. Apparently I've been charged for my "free account" since day one. I follow the instructions on how to delete it and it leads me in circles. It says on my account I have a free subscription but my bank account says othe...
I wanted to upgrade to premium and use the 3 months deal but I had to click try for free first and then I could click upgrade to premium but I only got 1 month and down there is written that the deal is only for guys for haven't used the try for free...
I am a student and was charged 9.99 last month when I am signed up under the discount, why is this? can i get a refund?
Hey,Yesterday, I subscribed to Prenium with the special offer of 0,99€ a month but I was debited of 9,99€ (normal offer) instead of 0,99€.How can I be rembourse ?ThanksGuillaumeGood
Ok so some moron has hacked my account and i am now powerless. I cant change the password or any of the details as i dont know what the password they have set is, i use facebook to log in but it doesn't seem to be that password. Ive sent a support em...
Hello everyone.I opened my first Spotify account with Facebook as free. Then i opened my second account without Facebook and it's premium I use it about over one year and then i connected with Facebook again because for profile photo and private name...
I created a Spotify Premium account while in the US, but am now in Canada. I'd like to pay in CAD instead of USD. If I change my country and payment settings will I be charged in CAD currency and pricing? (I'm currently paying USD converted from CAD ...
I have a premium account which is charged to my credit card and I have just upgraded my Movistar package to include Spotify. A couple of questions: Should I remove my credit card details as under the Movistar package, the fee will be deducted directl...
My account is currently subscribed with a canceled card, and I know my subscription will be canceled in a few days. I have the student discount so I don't know if it will let me keep it if I try to resubscribe with another card. Help?
Hi, this is my third topic about this. Please help me, i don't have any login info for my premium account, the only info i have is the credit card info used on the payment. IT"S A SHAME THAT A SERVICE LIKE THIS CAN BE SO UNFRIENDLY. These are links f...
Hello, I cannot pay with paypal or either my card, but i do have money on both and my card working perfectly on other shops. Im on free but want to upgrade to premium. It says like this "Hoppsan! Det verkar som att din betaltjänst har en dålig dag. O...
Hello, I saw a sold for Spotify Premium (0,99€/3 months) so I decided to pay for it. But there is a problem : when I paid for the premium, I paid only for one month (10€) and not the promotion. Can someone help me please ? Roman
my credit card has been cloned, I am waiting for the new plastic but it hasn´t arrived, I need more time to pay the subscription, do you have any phone numbers???
I have been charged 3 times this past week and there is no phone number to speek with someone at Spotify?
hi there i just wanted to ask something if i pay for premium will i have to pay usd or can i pay aud money that is where i am from coz i am from Australia and us money is alot more here thanks
i 'signed up' for a premium account tonight, but was merely given someone else's pre-existing account. i have no idea who this person is, or how i ended up with it. and now i can't cancel the subscription because i don't know the password! desperate ...
Hi to all. I´m a premium user for a long time and now i can´t access to my account. Since this morning, I write my username and my password. The aplication seems to start but in a couple of seconds it gets back to the login page. I have tried everyth...
Hey, so when I first signed up for spotify I gave my gmail address. Afterward however, i believe i heard that Spotify offers student rates. I tried just switching my email to my .edu email, but that didn't seem to change my rate. Am I correct in thin...