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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 401423 Views
  • 958 replies
  • 107 likes
  • Account
  • 401423 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1172611 Views
  • 119 replies
  • 112 likes
  • Account
  • 1172611 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99344 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99344 Views
  • 68 replies
  • 10 likes

Spotify free user but Klarna is still sending me bills

Hello,since I couldn't find any contact information I really hope that someone can help me.I used to have a Spotify premium account but it got degraded by Spotify since I was behind with my payments.I have been using Spotify as a free user for some m...

  • Newbie
  • Hello, since I couldn't find any contact information I really hope that someone can help me. I used to have a Spotify premium account but it got degraded by Spotify since I was behind with my p...
  • Peter__
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • 121 Views
  • 1 replies
  • 0 likes

payment help!!

ok so i canceled my spotify premium back in january and have only been using the free spotify since then, with only the shuffle option on my phone. however i recieved a call this morning from my mom to inform me that spotify charged her card twice in...

  • Casual Listener
  • ok so i canceled my spotify premium back in january and have only been using the free spotify since then, with only the shuffle option on my phone. however i recieved a call this morning from my mom ...
  • Peter__
  • Community Legend
  • 254 Views
  • 4 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 254 Views
  • 4 replies
  • 0 likes

Can't cancel subscription

When I go to my account page it says I am using Spotify free and that there isn't a credit card registered to my account. Unfortunately I trusted this was true and that I had canceled my account after my free 30 day trial but now I see that for that ...

  • Newbie
  • When I go to my account page it says I am using Spotify free and that there isn't a credit card registered to my account.  Unfortunately I trusted this was true and that I had canceled my accoun...
  • dinomight
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Change of payment details

Ok, so I've had spotify for months never had an issue. Recently I changed from android to apple without any issues. However I recently got a new card and forgot to change my parent details and my account is now a spotify free account-I can't play any...

  • Newbie
  • Ok, so I've had spotify for months never had an issue. Recently I changed from android to apple without any issues. However I recently got a new card and forgot to change my parent details and my acc...
  • Merik
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
  • 187 Views
  • 1 replies
  • 0 likes

Wrong Facebook Account

My Spotify is connected to my friends Facebook account and I'd like to switch it to my own. My laptop is too old to download the desktop Spotify so I only use it on my iPhone. I saw the way to deactivate Spotify accounts through the desktop version, ...

  • Newbie
  • My Spotify is connected to my friends Facebook account and I'd like to switch it to my own. My laptop is too old to download the desktop Spotify so I only use it on my iPhone. I saw the way to deacti...
  • Merik
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • 141 Views
  • 1 replies
  • 0 likes

Student pricing for the two premium subscriptions I've bought so far?

So I have been paying for own my premium service monthly for months now. I just noticed that there are student rates available. I've been a student for the last 2 years! Am I still able to receive student pricing on my existing account?Also I just pu...

  • Regular
  • So I have been paying for own my premium service monthly for months now. I just noticed that there are student rates available. I've been a student for the last 2 years! Am I still able to receive st...
  • Merik
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 187 Views
  • 1 replies
  • 0 likes

Spotify claims it's not available where I live despite it being available

I moved from the UK to Brazil about one year ago. After a brief period of time when spotify worked just fine, it stopped working since my country of residence in my profile did not match the one where I was. I tried to change it by editing the profil...

  • Casual Listener
  • I moved from the UK to Brazil about one year ago. After a brief period of time when spotify worked just fine, it stopped working since my country of residence in my profile did not match th...
  • Merik
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Change from unlimited to premium

Hi, I recently added two gift cards totally 70.00 but somehow ended up with unlimited and wanted premium! How do I get this changed? Thanks, Rockgirl

  • Newbie
  • Hi, I recently added two gift cards totally 70.00 but somehow ended up with unlimited and wanted premium!  How do I get this changed?   Thanks, Rockgirl
  • Merik
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! Cancel Now - New Spotify Phone Tap

I cancel my spotify account TODAY may 29, 2014. The new app requests permission to live phone calls and reading the number your calling. This has nothing to do with playing music and I will not allow my rights to be taken away. There is no phone numb...

  • Regular
  • I cancel my spotify account TODAY may 29, 2014. The new app requests permission to live phone calls and reading the number your calling. This has nothing to do with playing music and I will not allow...
  • brightbattle
  • Regular
  • 419 Views
  • 7 replies
  • 0 likes
  • Account
  • 419 Views
  • 7 replies
  • 0 likes

I cancelled my subscription

I cancelled my unlimited subscription when i no longer was able to play any album/song that i wanted. Not happy that feature was taken away from the $4.99 access.

  • Newbie
  • I cancelled my unlimited subscription when i no longer was able to play any album/song that i wanted. Not happy that feature was taken away from the $4.99 access.
  • Merik
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 199 Views
  • 1 replies
  • 0 likes

Double account?

I was deleting apps from facebook, and by accident deleted Spotify. Immediately it logged me off, and all of my playlists were gone. And I wasn't Premium User anymore. Any hints?

  • Newbie
  • I was deleting apps from facebook, and by accident deleted Spotify. Immediately it logged me off, and all of my playlists were gone. And I wasn't Premium User anymore. Any hints?
  • Peter__
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Spotify unlimted cancelled due to lost card

Hi, I just tried to go on Spotify on my computer and started getting ads, which shouldn't be happening as I have spotify unlimited, so I checked my account and realised it is because my bank card was stolen a few weeks ago and I had to cancel it. So ...

  • Casual Listener
  • Hi, I just tried to go on Spotify on my computer and started getting ads, which shouldn't be happening as I have spotify unlimited, so I checked my account and realised it is because my bank card was...
  • Spiggit
  • Casual Listener
  • 174 Views
  • 2 replies
  • 0 likes
  • 174 Views
  • 2 replies
  • 0 likes

Solved!! Can i buy premium spotify for my friend?

I want to buy premium spotify for my friend, and i dont know how i can make it. I look throuth the faq but i did not nocied any answear Best regards

  • Visitor
  • I want to buy premium spotify for my friend, and i dont know how i can make it. I look throuth the faq but i did not nocied any answear 😞  Best regards ❤️ 😄 
  • user-removed
  • Not applicable
  • 12864 Views
  • 3 replies
  • 0 likes
  • 12864 Views
  • 3 replies
  • 0 likes

ONE(!) stream at a time? No family plan?

Look...I know this subject has probably been beat to death, but sorry, I just had to start a new thread for emphasis. Two things: 1) I have been a Google Play Music subscriber. I can have, I believe, up to TEN devices streaming at the same time. Neve...

  • Casual Listener
  • Look...I know this subject has probably been beat to death, but sorry, I just had to start a new thread for emphasis.   Two things:   1)  I have been a Google Play Music subscr...
  • blake
  • Community Legend
  • 3524 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 3524 Views
  • 6 replies
  • 0 likes

Username

I'm registered with Facebook and i can't choose my username, automatically i have a random number (useless and ridiculous, i can't remember). I'm considering whether to buy the premium or use another services (Deezer or Google Music), but if my usern...

  • Casual Listener
  • I'm registered with Facebook and i can't choose my username, automatically i have a random number (useless and ridiculous, i can't remember). I'm considering whether to buy the premium or use anoth...
  • Peter__
  • Community Legend
  • 433 Views
  • 7 replies
  • 0 likes
  • Account
    Login
  • 433 Views
  • 7 replies
  • 0 likes

why some tracks are not available in Brazil?

I move it my account to brazil, and cant listen some tracks that i've been listened couple weeks ago. Why?The artist not released the album in brazil yet? or what? I get a premium account, but still in trial test, is it because of this issue? Could s...

  • Newbie
  • I move it my account to brazil, and cant listen some tracks that i've been listened couple weeks ago. Why? The artist not released the album in brazil yet? or what? I get a premium account, but stil...
  • Peter__
  • Community Legend
  • 523 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
    Unlimited
  • 523 Views
  • 1 replies
  • 0 likes

HELP!

Hi, i´m from argentina and in my family there is 2 accounts in the same credit card, but in the summary of the bank are three. I have 3 proof numbers: 393768u 646532u 934975u i don´t know if it help, but i have two accounts and pay three. please, i n...

  • Newbie
  • Hi, i´m from argentina and in my family there is 2 accounts in the same credit card, but in the summary of the bank are three.  I have 3 proof numbers: 393768u 646532u 934975u i don´t ...
  • Peter__
  • Community Legend
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

How to block an individual spotifuggle user from viewing your profile?

I have a troll replicating my playlists and constantly playing the music I just played. Anyway of just blocking an indivisual from my spotify?

  • Casual Listener
  • I have a troll replicating my playlists and constantly playing the music I just played. Anyway of just blocking an indivisual from my spotify?
  • Pable
  • Newbie
  • 1309 Views
  • 4 replies
  • 1 likes
  • 1309 Views
  • 4 replies
  • 1 likes

Can't see people who follow my playlists

Desktop & mobile - both show # of followers on playlists, but how do I see who these users are? They don't always show up in my notifications either.

  • Newbie
  • Desktop & mobile - both show # of followers on playlists, but how do I see who these users are? They don't always show up in my notifications either.  
  • Peter__
  • Community Legend
  • 1914 Views
  • 1 replies
  • 0 likes
  • 1914 Views
  • 1 replies
  • 0 likes

Unlimited not working with Sonos

Hi, I've paid for unlimited and use spotify for my Sonos player. It was working fine after I upgraded to Unlimited from free for a few days. Suddenly, none of my tracks play and a message box says that I need to "become a full subscriber". I'm baffle...

  • Casual Listener
  • Hi,   I've paid for unlimited and use spotify for my Sonos player. It was working fine after I upgraded to Unlimited from free for a few days. Suddenly, none of my tracks play and a message bo...
  • Peter__
  • Community Legend
  • 5229 Views
  • 17 replies
  • 0 likes
  • 5229 Views
  • 17 replies
  • 0 likes