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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 405964 Views
  • 958 replies
  • 107 likes
  • Account
  • 405964 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1175690 Views
  • 119 replies
  • 113 likes
  • Account
  • 1175690 Views
  • 119 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99975 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99975 Views
  • 68 replies
  • 10 likes

My Facebook account was unlinked from my cellphone account

My account of spotify (with subscription) was unlinked from my account of fb, and when I tried enter with fb from where I have the account with subscription, tells me that the account is already occupied, is there a way to link them again?

  • Newbie
  • My account of spotify (with subscription) was unlinked from my account of fb, and when I tried enter with fb from where I have the account with subscription, tells me that the account is already...
  • 98 Views
  • 0 replies
  • 0 likes
  • 98 Views
  • 0 replies
  • 0 likes

Premium for Family is not working

For the last week our account page is not showing the members of our family. We are unable to add or remove members and as a result unable to get members on new devices that have recently been purchased. What is going on? Please help.Lynne

  • Newbie
  • For the last week our account page is not showing the members of our family. We are unable to add or remove members and as a result unable to get members on new devices that have recently been purcha...
  • gizsnig
  • Newbie
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with account - missing playlists and more

A week a go all my playlists where gone. I´ve got some new once that doesn´t belong to me. What happend? I want my own playlists back.I´ve tried to log out and in but it doesn´t help.I´ve also just posted about Spotify charging me to much this month ...

  • Casual Listener
  • A week a go all my playlists where gone. I´ve got some new once that doesn´t belong to me. What happend? I want my own playlists back. I´ve tried to log out and in but it doesn´t help. I´ve also ju...
  • Leo
  • Spotify
  • 227 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 227 Views
  • 1 replies
  • 0 likes

Username

Hello Folks, i just signed up for Spotify, but i have a little Problem: I have chosen a Username, but instead of my Username (Nero) Spotify generated this:mi1fsenxk188y3j8att4t4njb I can´t log in with my Username, does anyone have an Idea, what i can...

  • Newbie
  • Hello Folks,   i just signed up for Spotify, but i have a little Problem: I have chosen a Username, but instead of my Username (Nero) Spotify generated this: mi1fsenxk188y3j8att4t4njb  ...
  • kemosabear
  • Newbie
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in

Got logged out can't log in via FB or username.

  • Newbie
  • Got logged out can't log in via FB or username.
  • Leo
  • Spotify
  • 323 Views
  • 1 replies
  • 0 likes
  • Account
  • 323 Views
  • 1 replies
  • 0 likes

Payment confirmation

Payment confirmation- I just processed for the $99 advance Spotify package for the year. Everything was clear I confirmed everything before I clicked the last button and it said denied there’s no reason on my account that I should be denied and I hes...

  • Newbie
  • Payment confirmation- I just processed for the $99 advance Spotify package for the year. Everything was clear I confirmed everything before I clicked the last button and it said denied there’s no rea...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

No playlists anymore

Hi!I got logged out yesterday and when I relogged my account were reset, meaning no playlists no history, nothing. Everything is like a first time login. I logged out of all my devices and relogged but the problem remains. Any suggestions?

  • Newbie
  • Hi! I got logged out yesterday and when I relogged my account were reset, meaning no playlists no history, nothing. Everything is like a first time login. I logged out of all my devices and relogged...
  • 87 Views
  • 0 replies
  • 0 likes
  • 87 Views
  • 0 replies
  • 0 likes

New user cannot log in

Someone please help, this is infuriating (I can't believe Spotify has zero customer support, I literally cannot solve this without a human). I recently purchased a year-long premium subscription for my dad, who has never signed up for Spotify. When h...

  • Newbie
  • Someone please help, this is infuriating  (I can't believe Spotify has zero customer support, I literally cannot solve this without a human).   I recently purchased a year-long premium su...
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Superuser Contribution Switching of account to be used for Facebook

Hi! My dilemma is that previously I have created a Spotify account thru Facebook. Right now, I have another account under Spotify but bears a different email address. I'd like to connect Facebook with my new one as I have enrolled it for Premium. How...

  • Newbie
  • Hi! My dilemma is that previously I have created a Spotify account thru Facebook. Right now, I have another account under Spotify but bears a different email address. I'd like to connect Facebook wit...
  • Leo
  • Spotify
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cannot delete payment method

I don't wanna use spotify no more. And here is why I subscribed for 0.99 discounted price for 3 month. Just to try and may be recommend to my friends if I like it. I have never use it before and I decided to start. Unfortunatley, I was too busy this ...

  • Newbie
  • I don't wanna use spotify no more. And here is why I subscribed for 0.99 discounted price for 3 month. Just to try and may be recommend to my friends if I like it. I have never use it before and I ...
  • Leo
  • Spotify
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Solved!! Error Code: 410

Hello, As of yesterday I can't log in to my Spotify account using my Spotify account details.The interface appears but I get a 410 error code forcing me in offline mode, also saying that my username or password is wrong. I've tried to reset the passw...

  • Visitor
  • Hello,   As of yesterday I can't log in to my Spotify account using my Spotify account details. The interface appears but I get a 410 error code forcing me in offline mode, also saying that m...
  • gloriagilberta
  • Newbie
  • 41196 Views
  • 317 replies
  • 0 likes
  • 41196 Views
  • 317 replies
  • 0 likes

Random Indian people using my Spotify Account

Anyone else find random people using their spotify premium family account? I've had to remove 3 people this month and 3 people last (all happened to have Indian names). I've CHANGED my password each time and they keep being able to readd themselves w...

  • Newbie
  • Anyone else find random people using their spotify premium family account? I've had to remove 3 people this month and 3 people last (all happened to have Indian names). I've CHANGED my password each ...
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

My account was opened accidentally in Germany not Canada. I made the change but cannot log in as it

My account was opened in error, it was selected as Germany and not Canada. I made the change but cannot login as it says I've been abroad more than 14 days. I cannot open my account

  • Newbie
  • My account was opened in error, it was selected as Germany and not Canada. I made the change but cannot login as it says I've been abroad more than 14 days. I cannot open my account 
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

premium payment problem

hey guys i have a problem as others, a couple of weeks ago i have bought the premium and paid the price, but i still dont have my premium account it still asks me "have you tried premium" like things, i asked my bank and they said " yes sir your paym...

  • Casual Listener
  • hey guys i have a problem as others, a couple of weeks ago i have bought the premium and paid the price, but i still dont have my premium account it still asks me "have you tried premium" like things...
  • Luke
  • Spotify Star
  • 406 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 406 Views
  • 4 replies
  • 0 likes

Superuser Contribution Probably my account is hacked and i cant take help from spotify.

Hi. I have a problem about access to my spotify account. Probably my account has been hacked. Problem is i can not log in to my account.I definetely remember properly my password but that does not being accepted. I have tried reset my password with m...

  • Newbie
  • Hi. I have a problem about access to my spotify account. Probably my account has been hacked. Problem is i can not log in to my account.I definetely remember properly my password but that does not be...
  • Leo
  • Spotify
  • 225 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
  • 225 Views
  • 1 replies
  • 0 likes

Solved!! Gift Spotify Premium

https://www.spotify.com/us/yearly/ says the Premium yearly subscription is available at 99$. I am trying to gift Premium to somebody and I only see the subscription price listed at 120$ on the Gift link - https://www.spotify.com/us/purchase/ecards/ W...

  • Casual Listener
  • https://www.spotify.com/us/yearly/ says the Premium yearly subscription is available at 99$.  I am trying to gift Premium to somebody and I only see the subscription price listed at 120$ on the...
  • NameIsBob
  • Casual Listener
  • 548 Views
  • 6 replies
  • 0 likes
  • 548 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't connect on spotify

Hello, I can't connect on spotify with my facebook account. It says I don't have a spotify account related to the Facebook account, but I can't sign up with this facebook account. I recieved an e-mail saying that I unsubscribed from spotify but I did...

  • Newbie
  • Hello,  I can't connect on spotify with my facebook account. It says I don't have a spotify account related to the Facebook account, but I can't sign up with this facebook account. I recieved a...
  • Leo
  • Spotify
  • 197 Views
  • 1 replies
  • 0 likes
  • Login
    Security
  • 197 Views
  • 1 replies
  • 0 likes

Superuser Contribution Monthly cost

How much is it to get Spotify for a month?

  • Newbie
  • How much is it to get Spotify for a month?
  • Leo
  • Spotify
  • 170 Views
  • 1 replies
  • 0 likes
  • Account
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account issues

How do I get this taken off of my auto draft? I have not used Spotify in months bc it quit working but it’s still charging me $10

  • Newbie
  • How do I get this taken off of my auto draft? I have not used Spotify in months bc it quit working but it’s still charging me $10  
  • Leo
  • Spotify
  • 175 Views
  • 1 replies
  • 0 likes
  • Account
  • 175 Views
  • 1 replies
  • 0 likes