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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30872 Views
  • 60 replies
  • 25 likes
  • 30872 Views
  • 60 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871784 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871784 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25024 Views
  • 3 replies
  • 0 likes
  • 25024 Views
  • 3 replies
  • 0 likes

Superuser Contribution Ads keep crashing Spotify [Android]

It's happened 47 times over 5 days. I've tried rebooting my phone, closing out of Spotify & leaving it play (silence).They can't be skipped (Smart Shuffle & 1 in 10 songs are forced upon me. Get rid if it & I will think about subscribing. I've got 50...

  • Gig Goer
  • It's happened 47 times over 5 days. I've tried rebooting my phone, closing out of Spotify & leaving it play (silence). They can't be skipped (Smart Shuffle & 1 in 10 songs are forced upon me...
  • Joan
  • Moderator
  • 221 Views
  • 8 replies
  • 0 likes
  • 221 Views
  • 8 replies
  • 0 likes

Superuser Contribution Spotify Premium Offline Modus funktioniert nicht

Guten Tag, liebe Spotify Community,Ich habe seit Kurzem das Problem, dass mein Offline Modus nicht funktioniert. Ich habe Cache gelöscht, die App deinstalliert und nochmal installiert und mich neu angemeldet. Es ist irgendwie merkwürdig, denn wenn ic...

  • Visitor
  • Guten Tag, liebe Spotify Community, Ich habe seit Kurzem das Problem, dass mein Offline Modus nicht funktioniert. Ich habe Cache gelöscht, die App deinstalliert und nochmal installiert und mich neu ...
  • Joan
  • Moderator
  • 17316 Views
  • 11 replies
  • 0 likes
  • 17316 Views
  • 11 replies
  • 0 likes

Superuser Contribution Spotify randomly stops playback on my Xiaomi Redmi 12

As the title says, Spotify will stop the playback for no apparent reason every few minutes and resets the song in the app too, which is suuuuper annoying. I reinstalled it twice, even deleted all the files and the cache multiple times, exempted it fr...

  • Newbie
  • As the title says, Spotify will stop the playback for no apparent reason every few minutes and resets the song in the app too, which is suuuuper annoying. I reinstalled it twice, even deleted all the...
  • OscarDC
  • Moderator
  • 413 Views
  • 3 replies
  • 0 likes
  • 413 Views
  • 3 replies
  • 0 likes

Download albums don't open

PlanPremiumCountryKenyaDeviceOppo Reno 5FOperating SystemAndroid 13 My IssueSome of my downloaded albums and playlists won't open while I'm in offline mode. The app just loads for like a minute or so and turns black. It's also been very slow to open ...

  • Regular
  • Plan Premium Country Kenya Device Oppo Reno 5F Operating System Android 13   My Issue Some of my downloaded albums and playlists won't open while I'm in offline mode. The app just load...
  • Amayy
  • Spotify Star
  • 631 Views
  • 8 replies
  • 1 likes
  • 631 Views
  • 8 replies
  • 1 likes

Superuser Contribution Why can't I change the order of my songs in my playlist

I can't change the order of my songs in my playlist there's no filter button every time I click the edit playlist it only shows up to change the picture never the songs nothing is working I've looked at other solution and everytime I see someone say ...

  • Visitor
  • I can't change the order of my songs in my playlist there's no filter button every time I click the edit playlist it only shows up to change the picture never the songs nothing is working I've looked...
  • Maria
  • Moderator
  • 35071 Views
  • 9 replies
  • 1 likes
  • 35071 Views
  • 9 replies
  • 1 likes

Spotify se detiene

Se detiene la reproduccion en cualquier momento, si tengo el celular bloqueado o lo estoy utilizando. Ya probe borrando el cache y los datos, desinstalar la app de spotify, revise ahorro de datos y bateria, el uso en segundo plano y nada de eso resol...

  • Visitor
  • Se detiene la reproduccion en cualquier momento, si tengo el celular bloqueado o lo estoy utilizando. Ya probe borrando el cache y los datos, desinstalar la app de spotify, revise ahorro de datos y b...
  • osornios
  • Spotify Star
  • 73 Views
  • 1 replies
  • 0 likes
  • 73 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Crashes Android SystemUI

Since last weekend (march 9, 2024) I've been unable tonuse the app properly. If I put on a song my phone flickers between a black screen and the background image, as if locking and unlocking the phone on its own until one of these two outcomes: 1) th...

  • Casual Listener
  • Since last weekend (march 9, 2024) I've been unable tonuse the app properly. If I put on a song my phone flickers between a black screen and the background image, as if locking and unlocking the phon...
  • Julenp0117
  • Visitor
  • 1029 Views
  • 12 replies
  • 4 likes
  • 1029 Views
  • 12 replies
  • 4 likes

Superuser Contribution The Spotify app seems to freeze upon launching it

Spoiler (Highlight to read)This morning was the first time I noticed it happening. When you usually launch the app, it shows the Spotify logo and then it cuts to a grey background while it loads in the content. When I launch it, it freezes on the gre...

  • Visitor
  • This morning was the first time I noticed it happening. When you usually launch the app, it shows the Spotify logo and then it cuts to a grey background while it loads in the content. When I launch i...
  • OscarDC
  • Moderator
  • 83 Views
  • 1 replies
  • 1 likes
  • 83 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Issue playing album on repeat

When playing an album on repeat once the first play through is complete only the first and last song are repeated PlanPremiumCountryUKDeviceOneplus 6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • When playing an album on repeat once the first play through is complete only the first and last song are repeated  Plan Premium Country UK Device Oneplus 6 Operating System (iOS 10, Andr...
  • Susan_GP
  • Moderator
  • 96 Views
  • 3 replies
  • 0 likes
  • 96 Views
  • 3 replies
  • 0 likes

Can't play songs when set to offline

This has been going on for the last couple of weeks. When trying to play on offline there are no songs and it just keeps loading. Even when switching back to online and redownloading songs and going back offline. After reopening the app, it has this ...

  • Casual Listener
  • This has been going on for the last couple of weeks. When trying to play on offline there are no songs and it just keeps loading. Even when switching back to online and redownloading songs and going ...
  • Amayy
  • Spotify Star
  • 261 Views
  • 3 replies
  • 1 likes
  • 261 Views
  • 3 replies
  • 1 likes

Superuser Contribution Mi teléfono se pone en modo seguro cuando uso spotify.

Cuando reproduzco una canción mi teléfono se pone en modo seguro, eh estado viendo y a varía gente le pasa lo mismo, ojalá me den una solución porque pago mes a mes y no es justo.

  • Newbie
  • Cuando reproduzco una canción mi teléfono se pone en modo seguro, eh estado viendo y a varía gente le pasa lo mismo, ojalá me den una solución porque pago mes a mes y no es justo.
  • Kiril
  • Moderator
  • 237 Views
  • 1 replies
  • 2 likes
  • 237 Views
  • 1 replies
  • 2 likes

Superuser Contribution Wrong song showing on the lockscreen & dropdown menu widget

I've had this issue for about 5 days, sometimes when i change song the last song before changing gets stuck on the widget, the cotrols do work and the play time bar too

  • Visitor
  • I've had this issue for about 5 days, sometimes when i change song the last song before changing gets stuck on the widget, the cotrols do work and the play time bar too
  • aussyluk
  • Casual Listener
  • 275 Views
  • 6 replies
  • 8 likes
  • 275 Views
  • 6 replies
  • 8 likes

Superuser Contribution Queue changes after switching devices with Spotify Connect

I typically listen to playlists that I curated on shuffle. Switching devices (between my phone to Bluetooth speakers or playing Spotify from the app on my car) completely changes my playing queue, and I end up having to hear songs that had already be...

  • Casual Listener
  • I typically listen to playlists that I curated on shuffle. Switching devices (between my phone to Bluetooth speakers or playing Spotify from the app on my car) completely changes my playing queue, an...
  • MihailY
  • Moderator
  • 643 Views
  • 14 replies
  • 1 likes
  • 643 Views
  • 14 replies
  • 1 likes

Solved!!Superuser Contribution Progress bar not working

PlanFreeCountry DeviceSamsung M13Operating SystemAndroid 12 My Question or IssueThere is no slider on the progress bar while I am listening to a song to adjust the time, I just have to listen to the song from start to finish. This problem only occurs...

  • Visitor
  • Plan Free Country   Device Samsung M13 Operating System Android 12    My Question or Issue There is no slider on the progress bar while I am listening to a song to adjust the...
  • Maria
  • Moderator
  • 14461 Views
  • 30 replies
  • 3 likes
  • 14461 Views
  • 30 replies
  • 3 likes

Superuser Contribution Wrong song showing on Notification Bar

PlanPremium DeviceGoogle Pixel 4Operating SystemAndroid 11 / 12 My Question or IssueI've had this issue for 3 or 4 weeks, the song showing on the notification bar is different from the one playing (see screenshots).I have to restart the app for the r...

  • Newbie
  • Plan Premium   Device Google Pixel 4 Operating System Android 11 / 12    My Question or Issue I've had this issue for 3 or 4 weeks, the song showing on the notification bar is...
  • Maria
  • Moderator
  • 7134 Views
  • 4 replies
  • 3 likes
  • 7134 Views
  • 4 replies
  • 3 likes

Superuser Contribution How can i fix my spotify display bar?

My spotify display bar (which displays which song is playing, is right under the notification bar on Android) is stuck on one sone. And it shows a different slide additionally whenever i play a new song (sorry if that's too confusing)

  • Visitor
  • My spotify display bar (which displays which song is playing, is right under the notification bar on Android) is stuck on one sone. And it shows a different slide additionally whenever i play a new s...
  • MihailY
  • Moderator
  • 1492 Views
  • 16 replies
  • 0 likes
  • 1492 Views
  • 16 replies
  • 0 likes

Superuser Contribution “Liked songs” on android auto stuck on “loading Content”

I recently bought a new vehicle that has android auto. I have downloaded and installed the Spotify app, which generally works fine, with one exception. The “liked songs” playlist just says “loading content”. I’ve let it sit for 30 minutes, and nothin...

  • Regular
  • I recently bought a new vehicle that has android auto. I have downloaded and installed the Spotify app, which generally works fine, with one exception.   The “liked songs” playlist just says “...
  • TizzyAPunkt
  • Casual Listener
  • 1258 Views
  • 14 replies
  • 0 likes
  • 1258 Views
  • 14 replies
  • 0 likes

Superuser Contribution Spotify isn't playing on mobile data on android. It will only play on Wifi.

Spotify will not play any music or podcasts on android devices while being on mobile data. It will only play correctly on wifi. I've cleared my cache through the app, restarted the app, and deleted and reinstalled the app and the problem still isn't ...

  • Visitor
  • Spotify will not play any music or podcasts on android devices while being on mobile data. It will only play correctly on wifi. I've cleared my cache through the app, restarted the app, and deleted a...
  • Joan
  • Moderator
  • 279 Views
  • 7 replies
  • 3 likes
  • 279 Views
  • 7 replies
  • 3 likes

Solved!!Superuser Contribution Can't log into app

I can log in and use spotify on web version without no issues, but it keeps erroring any time I try to login in the app. I've done all I could such as restarting phone, clearing cache and data or reinstalling app and I even get the permium subscripti...

  • Casual Listener
  • I can log in and use spotify on web version without no issues, but it keeps erroring any time I try to login in the app. I've done all I could such as restarting phone, clearing cache and data or rei...
  • MihailY
  • Moderator
  • 327 Views
  • 7 replies
  • 0 likes
  • 327 Views
  • 7 replies
  • 0 likes