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New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 30025 Views
  • 60 replies
  • 24 likes
  • 30025 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871392 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871392 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24950 Views
  • 3 replies
  • 0 likes
  • 24950 Views
  • 3 replies
  • 0 likes

Superuser Contribution "You're still connected..." Notification needs to stop

I'm listening to Spotify via my desktop PC. Spotify on my phone tells me every few minutes that I'm still connected to my desktop PC. I know I am. That's what I want Can I disable this notification?

  • Newbie
  • I'm listening to Spotify via my desktop PC. Spotify on my phone tells me every few minutes that I'm still connected to my desktop PC. I know I am. That's what I want  Can I disable this notific...
  • Ed115
  • Visitor
  • 1868 Views
  • 8 replies
  • 13 likes
  • 1868 Views
  • 8 replies
  • 13 likes

Superuser Contribution Song restarting midway on repeat one

PlanPremium CountryCanada DeviceGalaxy Z Fold 5, Galaxy Tab S8+, Windows PCOperating System(Android 14 OneUI 6.1, Windows 11 N) My Question or IssueIt seems that a recent and previously "Fixed" bug has come back. When setting songs to repeat one, son...

  • Newbie
  • Plan Premium  Country Canada   Device Galaxy Z Fold 5, Galaxy Tab S8+, Windows PC Operating System (Android 14 OneUI 6.1, Windows 11 N)   My Question or Issue It seems that...
  • janinecasemiro
  • Newbie
  • 115 Views
  • 2 replies
  • 0 likes
  • 115 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify loads twice

PlanPremiumCountryCanadaDeviceSamsung s10eOperating SystemAndroid 12 My Question or IssueSteps to reproduce:1.Close spotify (do not leave running in background)2. Open spotify Actual result:Spotify loads twiceExpected result:Spotify loads once

  • Regular
  • Plan Premium Country Canada Device Samsung s10e Operating System Android 12   My Question or Issue Steps to reproduce: 1.Close spotify (do not leave running in background) 2. Open sp...
  • Vasil
  • Moderator
  • 94 Views
  • 3 replies
  • 0 likes
  • 94 Views
  • 3 replies
  • 0 likes

Superuser Contribution Why only the home page can be displayed in the mobile client?

PlanPremiumCountryHongkongDeviceXiaomi MarbleOperating Systemandroid 14 My Question or IssueI cant connect to other pages. I tried switching networks,but it doesnt work.As shown in the picture, songs in the album cannot be displayed

  • Newbie
  • Plan Premium Country Hongkong Device Xiaomi Marble Operating System android 14   My Question or Issue I cant connect to other pages. I tried switching networks,but it doesnt work....
  • AlejaR
  • Moderator
  • 44 Views
  • 1 replies
  • 0 likes
  • 44 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premiums still getting ads?

PlanPremiumDeviceSamsung A71 My Question or IssueI have a Spotify Premium account, but Spotify is still playing ads in between music. I understand that there are ads for podcasts, but this is in Spotify Music. Any way how to fix it? I just recently r...

  • Regular
  • Plan Premium Device Samsung A71   My Question or Issue I have a Spotify Premium account, but Spotify is still playing ads in between music. I understand that there are ads for podcasts, bu...
  • Eni
  • Moderator
  • 170 Views
  • 6 replies
  • 0 likes
  • 170 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Lyrics translation

I have known recently that there are translations of the lyrics and i wanna know what can i do to do that.And i guess this isnt available in windows at the moment but in android how do u do it?

  • Newbie
  • I have known recently that there are translations of the lyrics and i wanna know what can i do to do that. And i guess this isnt available in windows at the moment but in android how do u do it?
  • onrrpn
  • Visitor
  • 35859 Views
  • 19 replies
  • 4 likes
  • 35859 Views
  • 19 replies
  • 4 likes

Superuser Contribution Local files transferred from PC now unplayable (older ones still working?!)

Plan: PremiumCountry: UKDevice: Samsung S21 (syncing with Windows 10 PC)Operating System: Android 11 (syncing to Windows 10 PC) My Question or Issue:After syncing/downloading local tracks (from a desktop PC to phone via WiFi) to either a playlist or ...

  • Music Fan
  • Plan: Premium Country: UK Device: Samsung S21 (syncing with Windows 10 PC) Operating System: Android 11 (syncing to Windows 10 PC)    My Question or Issue: After syncin...
  • dangreen350z
  • Music Fan
  • 496 Views
  • 14 replies
  • 3 likes
  • 496 Views
  • 14 replies
  • 3 likes

Superuser Contribution Random albums on widget

why is it showing me random albums from artists ive never listened too instead of my usual playlists

  • Casual Listener
  • why is it showing me random albums from artists ive never listened too instead of my usual playlists
  • Joan
  • Moderator
  • 241 Views
  • 8 replies
  • 2 likes
  • 241 Views
  • 8 replies
  • 2 likes

Solved!!Superuser Contribution App doesn't work even with internet

Spotify just doesn't want to work. It displays "No internet connection" while both on phone data and wifi and I have to wait very long time (few minutes) for anything to load. I thought it was my device's problem but after changing to a new one the i...

  • Visitor
  • Spotify just doesn't want to work. It displays "No internet connection" while both on phone data and wifi and I have to wait very long time (few minutes) for anything to load. I thought it was my dev...
  • Frank_PMI
  • Visitor
  • 2235 Views
  • 7 replies
  • 5 likes
  • 2235 Views
  • 7 replies
  • 5 likes

Superuser Contribution Playlists scrolls up to top everytime I close the app and reopen it

Everytime I close the app or close my phone the playlist will be scrolled back to the top of the list, resulting in me having to scroll down to where I was every time. I have cleared cash storage and reinstalled the app but it didn't help.

  • Casual Listener
  • Everytime I close the app or close my phone the playlist will be scrolled back to the top of the list, resulting in me having to scroll down to where I was every time. I have cleared cash storage and...
  • MihailY
  • Moderator
  • 98 Views
  • 3 replies
  • 0 likes
  • 98 Views
  • 3 replies
  • 0 likes

Superuser Contribution Galaxy Watch Unable To Control Spotify

PlanPremiumCountryUSADeviceSamsung Galaxy Watch 4 and Samsung S21 Ultra 5GOperating SystemWatch: Google Wear OS 3, phone: Android 11 with Samsung's OneUI 3.0 extensions My Question or IssueI cannot get my watch to control my Spotify streaming through...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy Watch 4 and Samsung S21 Ultra 5G Operating System Watch: Google Wear OS 3, phone: Android 11 with Samsung's OneUI 3.0 extensions &nbsp...
  • Kenyaone
  • Regular
  • 1972 Views
  • 20 replies
  • 1 likes
  • 1972 Views
  • 20 replies
  • 1 likes

Superuser Contribution SPOTIFY nao funciona com conexão 3g ou 4g!

PlanoPremiumPaísBrasilDispositivoSamsung Galaxy S10Sistema operacionalAndroid Minha pergunta ou problemaMeu aplicativo funciona perfeitamente quando conectado ao Wi-Fi, no entanto quando não tenho Wi-Fi disponível e dependo do 3g/4g ele diz uma mensa...

  • Visitor
  • Plano Premium País Brasil Dispositivo Samsung Galaxy S10 Sistema operacional Android   Minha pergunta ou problema Meu aplicativo funciona perfeitamente quando conectado ao Wi-Fi, no en...
  • nina311
  • Visitor
  • 7886 Views
  • 13 replies
  • 2 likes
  • 7886 Views
  • 13 replies
  • 2 likes

Superuser Contribution Volume turns up to max by itself constantly

I have Spotify premium family membership. As of today the volume keeps shooting up to max constantly by itself on all my familys accounts. It's super annoying any help would be great. Oh and 2020 wrapped still ain't working.

  • Newbie
  • I have Spotify premium family membership. As of today the volume keeps shooting up to max constantly by itself on all my familys accounts. It's super annoying any help would be great.   Oh and...
  • AS001
  • Regular
  • 21363 Views
  • 47 replies
  • 16 likes
  • 21363 Views
  • 47 replies
  • 16 likes

Superuser Contribution App turns mute

The app randomly mutes the music. Premium user in Germany  

  • Visitor
  • The app randomly mutes the music. Premium user in Germany   
  • Zmnys
  • Visitor
  • 131 Views
  • 2 replies
  • 0 likes
  • 131 Views
  • 2 replies
  • 0 likes

Superuser Contribution [WearOS] Offline music not playing

Hi, I'm having issues with offline playback on Spotify and a Galaxy Watch 4. If I download some songs and I'm connected through Bluetooth to my phone it works fine, but once I'm disconnected from my phone the songs won't start. It worked fine just a ...

  • Casual Listener
  • Hi,    I'm having issues with offline playback on Spotify and a Galaxy Watch 4. If I download some songs and I'm connected through Bluetooth to my phone it works fine, but once I'm discon...
  • z3karlos
  • Casual Listener
  • 1061 Views
  • 18 replies
  • 1 likes
  • 1061 Views
  • 18 replies
  • 1 likes

Superuser Contribution Podcast queue changed or cleared

PlanPremiumCountryUnited States DeviceSamsung Galaxy s23Operating SystemAndroid 14Spotify Version8.9.38.494 My IssueIt's a two part issue, but both parts seem to be linked to opening the app while connected to bluetooth.When listening to a podcasts b...

  • Gig Goer
  • Plan Premium Country United States   Device Samsung Galaxy s23 Operating System Android 14 Spotify Version 8.9.38.494   My Issue It's a two part issue, but both parts seem to b...
  • Eni
  • Moderator
  • 141 Views
  • 4 replies
  • 1 likes
  • 141 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify Announcement Unshuffles Playlist

PlanPremiumCountryU.S.DeviceGoogle Pixel 6Operating SystemAndroid 14 My Question or IssueI have seen other users complain about this on Reddit, and it isn't restricted to Android users, so I know I'm not the only one fed up with the new Spotify "anno...

  • Regular
  • Plan Premium Country U.S. Device Google Pixel 6 Operating System Android 14   My Question or Issue I have seen other users complain about this on Reddit, and it isn't restricted to And...
  • yohomeboyarden
  • Casual Listener
  • 1339 Views
  • 16 replies
  • 34 likes
  • 1339 Views
  • 16 replies
  • 34 likes

Superuser Contribution Songs stop and start when my Google Pixel 7 is locked.

I am getting increasingly frustrated. Over the last week my songs just start and stop playing randomly when my phone screen is locked or when it times out and locks itself. It entirely defeats the purpose of a music app. I have unpaired and repaired ...

  • Casual Listener
  • I am getting increasingly frustrated. Over the last week my songs just start and stop playing randomly when my phone screen is locked or when it times out and locks itself. It entirely defeats the pu...
  • Novy
  • Moderator
  • 805 Views
  • 19 replies
  • 3 likes
  • 805 Views
  • 19 replies
  • 3 likes