Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

79211 Views

9 replies

2 likes

Account
Login
  • 79211 Views
  • 9 replies
  • 2 likes

Solved!! How to find Wrapped from previous years?

Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?

Casual Listener

4rkar

Newbie

650182 Views

13 replies

4 likes

Account
  • 650182 Views
  • 13 replies
  • 4 likes

Solved!! Logged in devices

Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks

Casual Listener

Hogman

Newbie

729165 Views

18 replies

29 likes

  • 729165 Views
  • 18 replies
  • 29 likes

Seeking Help Finding a Late Friend’s Public Spotify Profile

Hi everyone,I’m hoping someone here can kindly point me in the right direction.A few years ago I lost my best friend to suicide. Recently I realised it would mean a great deal to me to listen to the music and playlists he created on Spotify - it feel...

Casual Listener

Hi everyone, I’m hoping someone here can kindly point me in the right direction. A few years ago I lost my best friend to suicide. Recently I realised it would mean a great deal to me to li...

sebrichter

Casual Listener

66 Views

2 replies

0 likes

Other
  • 66 Views
  • 2 replies
  • 0 likes

Pas d'adresse email liée au compte

Bonjour, j'ai un nouvel appareil sur lequel je voudrais mettre mon compte Spotify mais sur l'ancien appareil dans le profil il n'y a aucune adresse email liée au compte (il n'y a même pas la section email dans mon profil). Savez vous comment peut-on ...

Visitor

Bonjour, j'ai un nouvel appareil sur lequel je voudrais mettre mon compte Spotify mais sur l'ancien appareil dans le profil il n'y a aucune adresse email liée au compte (il n'y a même pas la section ...

Billy-J

Spotify Star

41 Views

1 replies

0 likes

Account
  • 41 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google log in/sing in flow its not present in amazon tablet.

I'm putting this here because I coudlnt find an easy way to submit my issue to the customer support team... sadly for an app so famous. 1. Google sing in or login flow is not an availabel option on my tablet2. I try to add a new log in method, I init...

Visitor

I'm putting this here because I coudlnt find an easy way to submit my issue to the customer support team... sadly for an app so famous.  1. Google sing in or login flow is not an availabel opti...

Eni

Moderator

88 Views

1 replies

0 likes

  • 88 Views
  • 1 replies
  • 0 likes

Email address already taken!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIt seems like I have two Spotify accounts. When I go in my Premium Account and Edit Profile I...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue It seem...

Maxim

Spotify Star

70 Views

1 replies

0 likes

Account
Login
Premium
  • 70 Views
  • 1 replies
  • 0 likes

Solved!! I keep getting log in codes even though I’m not trying to log in

PlanPremiumCountryBelgiumDeviceIphone 13Operating SystemiOS My Question or IssueIn non consistent intervals, I keep getting emails from Spotify telling me a login code to log in without having to use a password. I’ve already gotten 20 mails like this...

Newbie

Plan Premium Country Belgium Device Iphone 13 Operating System iOS   My Question or Issue In non consistent intervals, I keep getting emails from Spotify telling me a login code to log...

Luan

Spotify Star

216 Views

1 replies

0 likes

Account
Security
  • 216 Views
  • 1 replies
  • 0 likes

Support not working

Hi guys. I've been talking to spotify support via email and they suddenly stopped responding, I have also been messaging support via the messaging app to find out what is going on but that has also just locked me out. Can someone please verify if spo...

Casual Listener

Hi guys. I've been talking to spotify support via email and they suddenly stopped responding, I have also been messaging support via the messaging app to find out what is going on but that has also j...

lazyyh

Casual Listener

173 Views

6 replies

0 likes

Account
Other
Premium
Subscription
  • 173 Views
  • 6 replies
  • 0 likes

Change the country of my premium account

PlanPremiumCountryAustria/GermanyDevice(iPhone X) My Question or IssueI want to change my country from Austria to Germany because I moved back to Germany. Spotify tells me that I have to first change the payment method and then can change the country...

Visitor

  Plan Premium Country Austria/Germany Device (iPhone X)   My Question or Issue I want to change my country from Austria to Germany because I moved back to Germany. Spotify tells m...

Maxim

Spotify Star

86 Views

1 replies

0 likes

Account
  • 86 Views
  • 1 replies
  • 0 likes

account hacked? what to do?

I have spotify on my iphone 15. I created the account through Apple. I have premium individual. Last week I opened the app and noticed that none of my saved shows/favorites were present--assumed I was logged out. Then I noticed that my phone app was ...

Newbie

I have spotify on my iphone 15. I created the account through Apple. I have premium individual.    Last week I opened the app and noticed that none of my saved shows/favorites were presen...

Billy-J

Spotify Star

108 Views

1 replies

0 likes

Account
Security
  • 108 Views
  • 1 replies
  • 0 likes

Superuser Contribution NEW PAYMENT, EMAIL AND CONTINUATION OF CURRENT SPOTIFY ACCOUNT

Free/PremiumCountryAustraliaDeviceMacBook Air 2025Operating SystemTahoe My Question or IssueHi, Due to a cancelled credit card and cancelled email from identity theft, I have managed to change the account to my new email and payment however cannot ge...

Casual Listener

  Free/Premium Country Australia Device MacBook Air 2025 Operating System Tahoe   My Question or Issue Hi, Due to a cancelled credit card and cancelled email from identity theft, ...

AlejaR

Moderator

151 Views

3 replies

0 likes

Account
  • 151 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Changing country, but it's complicated

PlanDuoCountryUS to GermanyDeviceWindows laptop, AndroidMy Question or IssueI'm moving countries. I'm on a Duo plan. I read that I have to update my country, and that that requires a new form of payment issued in the new country. However, my partner ...

Newbie

Plan Duo Country US to Germany Device Windows laptop, Android My Question or Issue I'm moving countries.  I'm on a Duo plan.  I read that I have to update my country, and that that r...

Vasil

Moderator

206 Views

1 replies

0 likes

Account
Premium
  • 206 Views
  • 1 replies
  • 0 likes

Old Google account still signs into my current Spotify account

When I first created my account, I used the “Sign in with Google” option, so I never set a password. Later, the email address linked to my account seems to have automatically changed. Now, when I log in through the Google account I originally used to...

Visitor

When I first created my account, I used the “Sign in with Google” option, so I never set a password. Later, the email address linked to my account seems to have automatically changed. Now, when I log...

Jose_M

Spotify Star

165 Views

1 replies

0 likes

Account
  • 165 Views
  • 1 replies
  • 0 likes

I could not confirm the new premium prices.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

ribezaz

Spotify Star

108 Views

1 replies

1 likes

Account
Premium
  • 108 Views
  • 1 replies
  • 1 likes

Superuser Contribution Alteração do endereço da conta

Me mudei recentemente e preciso alterar o endereço da minha conta para criar um plano família com as outras pessoas que moram comigo, o endereço que está nela é da primeira casa em que morei quando criei, está totalmente desatualizado.

Casual Listener

Me mudei recentemente e preciso alterar o endereço da minha conta para criar um plano família com as outras pessoas que moram comigo, o endereço que está nela é da primeira casa em que morei quando c...

Dessi

Moderator

148 Views

3 replies

1 likes

Account
  • 148 Views
  • 3 replies
  • 1 likes

Superuser Contribution Claim artist death loop

I have recently claimed an artist, but when I attempt to access the spotify for artists dashboard, I'm asked to log in, when I log in I'm taken to the claim artist page, if I try to claim the artist again, then I'm told I'm already on that artist's t...

Newbie

I have recently claimed an artist, but when I attempt to access the spotify for artists dashboard, I'm asked to log in, when I log in I'm taken to the claim artist page, if I try to claim the artist ...

Novy

Moderator

114 Views

1 replies

0 likes

Account
Login
Other
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution mon compte peut-il être connecté sur 2 appareils différents?

bonjour,j'ai un abonnement premium. Mon fils de 9 ans a crée sur mon compte ses playlists. Je souhaite lui acheté un lecteur MP3. Peut-il se connecter à mon compte pour écouter ses musiques si j'écoute les miennes en même temps ?

Visitor

bonjour, j'ai un abonnement premium. Mon fils de 9 ans a crée sur mon compte ses playlists. Je souhaite lui acheté un lecteur MP3. Peut-il se connecter à mon compte pour écouter ses musiques si j'éc...

Novy

Moderator

122 Views

1 replies

0 likes

  • 122 Views
  • 1 replies
  • 0 likes

Superuser Contribution USER NAME FOLLOWED BY MUSIC FAN,,, HOW TO CHANGE OR DELETE MUSIC FAN

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Music Fan

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Joan

Moderator

100 Views

1 replies

0 likes

Account
  • 100 Views
  • 1 replies
  • 0 likes

I paid my subscription days ago but ads still coming

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

111 Views

1 replies

0 likes

Subscription
  • 111 Views
  • 1 replies
  • 0 likes

Superuser Contribution ChatGPT app can’t link to Spotify account; this is supposed be available

Plan PremiunFree/PremiumCountry - USA Device - iPhone 15(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System - iOS(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueChatGPT app can’t link to Spotify account; this is supposed b...

Visitor

Plan Premiun Free/Premium Country - USA   Device - iPhone 15 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System - iOS (iOS 10, Android Oreo, Windows 10,etc.) &nbsp...

sebrichter

Casual Listener

1173 Views

9 replies

2 likes

  • 1173 Views
  • 9 replies
  • 2 likes

Solved!!Superuser Contribution Account hacked

Hello, I have a big problem with my account. Recently on my Spotify account, random music I don't know started playing, and turned the volume almost fully down. Now it's been like this and I didn't really care that much, but now I care, because the p...

Casual Listener

Hello, I have a big problem with my account. Recently on my Spotify account, random music I don't know started playing, and turned the volume almost fully down. Now it's been like this and I didn't r...

Noireau899

Visitor

454 Views

3 replies

0 likes

Account
Login
Security
  • 454 Views
  • 3 replies
  • 0 likes

track preview

Why cant i preview tracks on my own playlists

Visitor

Why cant i preview tracks on my own playlists

Billy-J

Spotify Star

221 Views

1 replies

0 likes

  • 221 Views
  • 1 replies
  • 0 likes