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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

seruapk

Regular

15024 Views

7 replies

11 likes

Security
  • 15024 Views
  • 7 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

seruapk

Regular

556879 Views

991 replies

116 likes

Account
  • 556879 Views
  • 991 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

131597 Views

74 replies

12 likes

Account
Login
Premium
  • 131597 Views
  • 74 replies
  • 12 likes

I can't disconnect my email

PlanFreeCountryTürkiyeDevice(Xiaomi redmi 12c)Operating System My Question or IssueI changed my phone and want to get my account from another phone.But when I oppened Spotify ı had sign with another mail not my main account.Shortly I deleted my accid...

Newbie

  Plan Free Country Türkiye Device (Xiaomi redmi 12c) Operating System   My Question or Issue I changed my phone and want to get my account from another phone.But when I oppened S...

16 Views

0 replies

0 likes

Account
Other
  • 16 Views
  • 0 replies
  • 0 likes

Update country / region

PlanPremiumCountrySet up in UK but now in UAE My Question or IssueI have recently purchased the family plan and am trying to invite my wife and kids - they are repeatedly receiving messages that address not found and they must be in the same region a...

Visitor

  Plan Premium Country Set up in UK but now in UAE     My Question or Issue I have recently purchased the family plan and am trying to invite my wife and kids - they are repeat...

Billy-J

Spotify Star

45 Views

1 replies

0 likes

Account
Premium
  • 45 Views
  • 1 replies
  • 0 likes

Other people listening on my account

PlanPremiumCountryNetherlandsDeviceDesktop appOperating SystemWindows 10 My Question or IssueWhen I play music or listen to a podcast on my desktop (through wifi), I see that other people/accounts are listening too (see photo's). Does this mean peopl...

Newbie

  Plan Premium Country Netherlands Device Desktop app Operating System Windows 10   My Question or Issue When I play music or listen to a podcast on my desktop (through wifi), I ...

MauriceMV

Spotify Star

70 Views

1 replies

0 likes

Account
Other
Premium
Security
  • 70 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium subscriber in Australia, but no lossless media option. Why not?

Any advice welcome. Just subscribed in order to get lossless music. So far, disappointed.Plan PremiumCountry AustraliaDeviceiPadOperating SystemiOS latest My Question or IssueSee subject above

Casual Listener

Any advice welcome. Just subscribed in order to get lossless music. So far, disappointed. Plan Premium Country Australia Device iPad Operating System iOS latest   My Question or Issue ...

Pikerflinn

Casual Listener

354 Views

7 replies

0 likes

Premium
  • 354 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution How do I turn off the DJ voice?

I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about 5 minutes, but now it's just annoying. I don't like...

Regular

I listen to a wide range of music, but it's often classical... and I don't really appreciate this AI guy telling me we're going to "hit it up" with some Chopin or some Mozart. It was funny for about ...

brawlermtl

Casual Listener

66696 Views

49 replies

170 likes

Other
  • 66696 Views
  • 49 replies
  • 170 likes

Lossless in the U.S. as of Sept 13???

I've just reactivated my premium subscription but I'm not seeing Lossless as an option under Media Quality. DeviceiPad Pro running on 18.6.2  

Newbie

I've just reactivated my premium subscription but I'm not seeing Lossless as an option under Media Quality.     Device iPad Pro running on 18.6.2    

mike707

Casual Listener

319 Views

3 replies

0 likes

Premium
  • 319 Views
  • 3 replies
  • 0 likes

Superuser Contribution i lost my previous account, how can i get back all my music.

it was registed on my old e-mail ******@******.com and i lost it a few month ago. now i cant log into my account. its written that the password was changed. can you send me my music back on this new account. best wishes.

Visitor

it was registed on my old e-mail ******@******.com and i lost it a few month ago. now i cant log into my account. its written that the password was changed. can you send me my music back on this new ...

Eni

Moderator

4305 Views

5 replies

0 likes

Account
  • 4305 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Blurry Profile Picture

PlanPremiumCountry United States DeviceDell LaptopOperating SystemWindows My Question or IssueI recently updated my spotify profile and had no issues, however any time I close out spotify from my phone, or laptop, the photo appears blurry. I have tri...

Regular

  Plan Premium Country  United States   Device Dell Laptop Operating System Windows   My Question or Issue I recently updated my spotify profile and had no issues, how...

Daovinity

Music Fan

21070 Views

18 replies

1 likes

Account
Premium
  • 21070 Views
  • 18 replies
  • 1 likes

I cant log in

Hi, My name is Bianca Petenucci Mauracheea and I'm unable to log in into my account. I tried emails, everything, and just get error. My phone before was connected automatically, and now disconnected and I can't log in. I'm a premium user and just pai...

Visitor

Hi, My name is Bianca Petenucci Mauracheea and I'm unable to log in into my account. I tried emails, everything, and just get error. My phone before was connected automatically, and now disconnected ...

Pasvi

Visitor

746 Views

3 replies

0 likes

Account
  • 746 Views
  • 3 replies
  • 0 likes

Can I remove or hide "Made for you" content/suggestions? Some of them are really bad

PlanPremiumCountryUSADeviceiPhone 11, desktopOperating SystemiOS 14, Ubuntu 20.04LTS My Question or Issue"Made for you" in spotify is laughable and annoying.It is currently suggesting a "daily sports" podcast and has been for a while.I have never wat...

Newbie

    Plan Premium Country USA Device iPhone 11, desktop Operating System iOS 14, Ubuntu 20.04LTS   My Question or Issue "Made for you" in spotify is laughable and annoying. ...

made_for_you_hater

Newbie

20371 Views

23 replies

26 likes

Account
Premium
Subscription
  • 20371 Views
  • 23 replies
  • 26 likes

Solved!! Link in email address change verification email "Unable to connect"

PlanPremium/CountryAustraliaDeviceDesktop PCOperating SystemMX Linux My Question or IssueI have received the email address change verification email but when I click on the link to verify I get the message "Unable to connectFirefox can’t establish a ...

Casual Listener

Plan Premium/ Country Australia Device Desktop PC Operating System MX Linux   My Question or Issue I have received the email address change verification email but when I click on the l...

Maxim

Spotify Star

258 Views

7 replies

0 likes

Account
Premium
  • 258 Views
  • 7 replies
  • 0 likes

Solved!! Accidentally cancelled three month trial

PlanPremiumCountryUSADeviceiPhoneMy Question or IssueI signed up for the free trial on my phone and logged into my PC to start adding all of my favorite songs from Amazon Music over to Spotify for a playlist. I got a commercial and realized something...

Casual Listener

Plan Premium Country USA Device iPhone My Question or Issue I signed up for the free trial on my phone and logged into my PC to start adding all of my favorite songs from Amazon Music over to ...

MandyViolete

Casual Listener

142 Views

2 replies

1 likes

Premium
  • 142 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify Losing Basic Features

It has come to my understanding, upon chatting with your customer service, that Spotify is now pushing most of its user to premium subscriptions. But, removing the basic controls one would expect of a streaming platform is probably a bad way to do it...

Casual Listener

It has come to my understanding, upon chatting with your customer service, that Spotify is now pushing most of its user to premium subscriptions. But, removing the basic controls one would expect of ...

RobotWarrior

Composer

8286 Views

17 replies

4 likes

  • 8286 Views
  • 17 replies
  • 4 likes

Superuser Contribution Impossible to connect Spotify to 3rd-party app

Hi Spotify community! PlanPremiumCountryFranceDeviceiPhone 7Operating SystemiOS 15.1 My Question or IssueI have no issue connecting to the Spotify app. But when any third-party app (like Shazam or any statistics/playlist organizer apps that I like to...

Regular

Hi Spotify community!   Plan Premium Country France Device iPhone 7 Operating System iOS 15.1   My Question or Issue I have no issue connecting to the Spotify app. But when any ...

n0namz

Newbie

3988 Views

11 replies

1 likes

Account
Login
Premium
  • 3988 Views
  • 11 replies
  • 1 likes

Solved!!Superuser Contribution Turning off login password by code instead of password

Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a code to complete the login. I want to use my passwo...

Newbie

Every time I login I immediately get the password code option instead of logging in with my password. I have checked my login settings and there is nothing to delete or change. I don't want to use a ...

xbmzh06djdvrdk12c73a

Visitor

8776 Views

19 replies

9 likes

  • 8776 Views
  • 19 replies
  • 9 likes

Superuser Contribution unable to add google account as login method

yeah. i'm tryna connect my acc to google so i can use that to log in but it keeps giving me an error. i've tried multiple emails but none of them are working

Newbie

yeah. i'm tryna connect my acc to google so i can use that to log in but it keeps giving me an error. i've tried multiple emails but none of them are working 😕

2Offensive

Newbie

2638 Views

15 replies

0 likes

  • 2638 Views
  • 15 replies
  • 0 likes

I can't log in or sign up

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Billy-J

Spotify Star

61 Views

1 replies

0 likes

Account
  • 61 Views
  • 1 replies
  • 0 likes

Give Duo accounts the ability to listen to Audiobooks or make an easier way to change Plan Manager

PlanDuo Premium accounts.CountryUKDeviceAll of them.Operating SystemAll of them. My Question or IssueSpotify, we need either BOTH accounts on a Duo account to be able to listen to Audio books or a simpler way than cancelling our accounts to change th...

Music Fan

Plan Duo Premium  accounts. Country UK Device All of them. Operating System All of them.   My Question or Issue Spotify, we need either BOTH accounts on a Duo account to be able t...

Natalia36

Visitor

3796 Views

9 replies

9 likes

Account
Other
Premium
  • 3796 Views
  • 9 replies
  • 9 likes

Superuser Contribution A duo subscriber should be able to play music on two devices at the same time

I am (was) a Duo pass subscriber, having me and my partner's accounts attached. However all my devices are configured with my account, not her's (Sonos speakers, Google minis, Android phone in the car, etc). So when I'm driving in the car playing a p...

Regular

I am (was) a Duo pass subscriber, having me and my partner's accounts attached. However all my devices are configured with my account, not her's (Sonos speakers, Google minis, Android phone in the ca...

Fubar888

Visitor

5267 Views

9 replies

0 likes

  • 5267 Views
  • 9 replies
  • 0 likes