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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • nord_a
  • Casual Listener
  • 404308 Views
  • 958 replies
  • 107 likes
  • Account
  • 404308 Views
  • 958 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1174337 Views
  • 119 replies
  • 112 likes
  • Account
  • 1174337 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 99793 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 99793 Views
  • 68 replies
  • 10 likes

Superuser Contribution My iPhone X just suddenly started playing music. Is someone using my accoun

My Siri is not activated and I’m not sure If someone else has a using my account. I have one single premium account that I am using an 2 devices: my phone and Mac. Someone please help as I am quite concerned. Thanks.

  • Visitor
  • My Siri is not activated and I’m not sure If someone else has a using my account. I have one single premium account that I am using an 2 devices: my phone and Mac. Someone please help as I am quite ...
  • Yordan
  • Moderator
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution some albums wont play music on account

Trying to play music from some artist will not play pc or on computer. (AC-DC, Poison, and Guns and roses) for example.

  • Visitor
  • Trying to play music from some artist will not play pc or on computer. (AC-DC, Poison, and Guns and roses) for example.
  • Alex
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't change payment method

I've recently moved from Belarus to Lithuania and trying to change payment method. Based on the help I should see "Edit" button at the right of "Your plan" section. However I don't see it.

  • Newbie
  • I've recently moved from Belarus to Lithuania and trying to change payment method. Based on the help I should see "Edit" button at the right of "Your plan" section. However I don't see it.
  • Mario
  • Spotify Legend
  • 1237 Views
  • 1 replies
  • 0 likes
  • 1237 Views
  • 1 replies
  • 0 likes

Superuser Contribution my spotify account got duplicated

now im using the duplicated one, when i search my old account its still there, how do i get back to my old account

  • Visitor
  • now im using the duplicated one, when i search my old account its still there, how do i get back to my old account
  • Alex
  • Spotify Legend
  • 813 Views
  • 1 replies
  • 0 likes
  • 813 Views
  • 1 replies
  • 0 likes

I have lost my premium account when Spotify left Russia.

I had a premium account for one year in Russia. When Spotify left Russia I’ve changed my country settings to USA. Now I have a free account only despite the fact that I had nearly 270 days left on my premium.

  • Visitor
  • I had a premium account for one year in Russia. When Spotify left Russia I’ve changed my country settings to USA. Now I have a free account only despite the fact that I had nearly 270 days left on my...
  • Maxim
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

I can't change the country

I can't change the country to Russia, but the spotify app requires me to change it

  • Visitor
  • I can't change the country to Russia, but the spotify app requires me to change it
  • Maxim
  • Spotify Star
  • 155 Views
  • 1 replies
  • 0 likes
  • 155 Views
  • 1 replies
  • 0 likes

I don't live in Russia for years now but have account blocked

I don't live in Russia for years now though I had a Russian account before but in regard with the current situation I have changed the country in my profile to Spain but nothing has happened and I still have account blocked. What can I do?

  • Visitor
  • I don't live in Russia for years now though I had a Russian account before but in regard with the current situation I have changed the country in my profile to Spain but nothing has happened and I st...
  • Maxim
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Can't change my email?

I deleted my 2nd account. Now I want that email for my existing account as it is my school account and I want to change it to my personal account. After closing my personal account, they tell me that the email is already taken whereas I have closed t...

  • Visitor
  • I deleted my 2nd account. Now I want that email for my existing account as it is my school account and I want to change it to my personal account. After closing my personal account, they tell me that...
  • Maxim
  • Spotify Star
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

cant access account?

i'm logged into spotify on computer and at the top it has my user name and a little down arrow. i assume so you can access your account info and stuff. i cannot. why is this? makes no sense. i need to change my email addy. and how is it post flooding...

  • Casual Listener
  • i'm logged into spotify on computer and at the top it has my user name and a little down arrow. i assume so you can access your account info and stuff. i cannot. why is this? makes no sense. i need t...
  • Maxim
  • Spotify Star
  • 149 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
  • 149 Views
  • 1 replies
  • 0 likes

How do I get rid of a playlist?

I have a Mom and a Mom2. I want to get rid of Mom2.

  • Visitor
  • I have a Mom and a Mom2. I want to get rid of Mom2.
  • Maxim
  • Spotify Star
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hello. Perviously i had the region Russia and a subscription until May 2023

Hello. Perviously i had the region Russia and a subscription until May 2023. Could you compensate me for 12 months of a subscription in the current region?

  • Visitor
  • Hello. Perviously i had the region Russia and a subscription until May 2023. Could you compensate me for 12 months of a subscription in the current region?
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Display name suddenly changed to random numbers

PlanPremiumCountryUSA My Question or IssueYesterday my username displayed as what it has been for months; "Matt." Today my name suddenly became a keyboard slam, theres no option to change anything and I definitely didn't do anything to change it to w...

  • Casual Listener
  • Plan Premium Country USA   My Question or Issue Yesterday my username displayed as what it has been for months; "Matt." Today my name suddenly became a keyboard slam, theres no option to c...
  • Alex
  • Spotify Legend
  • 582 Views
  • 3 replies
  • 0 likes
  • Account
  • 582 Views
  • 3 replies
  • 0 likes

ai juste changé de carte bleue, ai payé suis je sur l'ancien compte

j'ai changé de carte bleue.mon abonnement premium family s'est bloqué . j(ai mis à jour les coordonnées de ma nouvelle carte bleue pour le même abonnement . je souhaite garder le même compte et les 3 mêmes utilisateurs est ce bien le cas car il me se...

  • Visitor
  • j'ai changé de carte bleue.mon abonnement premium family s'est bloqué . j(ai mis à jour les coordonnées de ma nouvelle carte bleue pour le même abonnement . je souhaite garder le même compte et les 3...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Superuser Contribution Gender

PlanPremiumCountry DeviceGalaxy 10 My Question or IssueWhy would spotify need to know gender at all??? I think asking it is wrong and needs to be removed.

  • Regular
  •   Plan Premium Country   Device Galaxy 10     My Question or Issue Why would spotify need to know gender at all???  I think asking it is wrong and needs to be remov...
  • captainacj
  • Visitor
  • 3541 Views
  • 8 replies
  • 0 likes
  • Account
  • 3541 Views
  • 8 replies
  • 0 likes

Private playlist

If my partner and I have an account but I’m planning an event and don’t want them to see the playlist. Can he see a private playlist? I’d like to have select friends add to the playlist?

  • Visitor
  • If my partner and I have an account but I’m planning an event and don’t want them to see the playlist. Can he see a private playlist? I’d like to have select friends add to the playlist?
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant remember password, but i am logged in.

Hi. I was just wondering, is there anyway i can see my password?. Cause i wanna change my email on my spotify profile, (since i typed a wrong one), I am logged into my profile on all my devices. But i cant for the life of me remeber what my password ...

  • Newbie
  • Hi. I was just wondering, is there anyway i can see my password?. Cause i wanna change my email on my spotify profile, (since i typed a wrong one), I am logged into my profile on all my devices. ...
  • Lucy471
  • Visitor
  • 103957 Views
  • 5 replies
  • 2 likes
  • 103957 Views
  • 5 replies
  • 2 likes