Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • nisafitri
  • Casual Listener
  • 29542 Views
  • 60 replies
  • 24 likes
  • 29542 Views
  • 60 replies
  • 24 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 871170 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 871170 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 24897 Views
  • 3 replies
  • 0 likes
  • 24897 Views
  • 3 replies
  • 0 likes

Superuser Contribution How can I get an infinite playlist from an artist or a song?

It looks like every time I try to use the Artist or Song Radio feature, it's no longer infinite. I always get the same limited results, mostly with well-known songs, so it's nearly impossible to actually discover something new, or find similar music....

  • Newbie
  • It looks like every time I try to use the Artist or Song Radio feature, it's no longer infinite. I always get the same limited results, mostly with well-known songs, so it's nearly impossible to actu...
  • AlejaR
  • Moderator
  • 1428 Views
  • 1 replies
  • 0 likes
  • 1428 Views
  • 1 replies
  • 0 likes

Superuser Contribution No music

PlanFamily Premium CountryCanadDeviceSamsung A10eOperating SystemAndroid 11 Good morning,I went on my Spotify app this morning, so I could download my music and none of my playlists are showing up. I have checked on the Web Player, and on a Samsung S...

  • Newbie
  • Plan Family Premium  Country Canad Device Samsung A10e Operating System Android 11   Good morning, I went on my Spotify app this morning, so I could download my music and none of ...
  • Novy
  • Moderator
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Song info not updating past currently playing song on Nissan Sentra 2020

PlanFree/PremiumCountryUnited StatesDevicePixel 6 Pro and Pixel 5Operating SystemAndroid 12 My Question or IssueSo, I have tried clean installing Spotify, clearing the cache and this does not help. I have tested this with an iPhone 11 and it works ju...

  • Newbie
  • Plan Free/Premium Country United States Device Pixel 6 Pro and Pixel 5 Operating System Android 12   My Question or Issue So, I have tried clean installing Spotify, clearing the cache ...
  • OscarDC
  • Moderator
  • 678 Views
  • 1 replies
  • 0 likes
  • Nissan
    Troubleshooting
  • 678 Views
  • 1 replies
  • 0 likes

Superuser Contribution No longer working on Chromecast with Google TV

Plan Free Country Netherlands My Question or IssueMy family bought a Chromecast with Google TV a while ago and it was always possible to run the Spotify app installed on the Chromecast.We haven't used Spotify for a while and today when I tried to the...

  • Newbie
  • Plan Free  Country Netherlands   My Question or Issue My family bought a Chromecast with Google TV a while ago and it was always possible to run the Spotify app installed on the Chr...
  • Alex
  • Spotify Legend
  • 1341 Views
  • 1 replies
  • 0 likes
  • 1341 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Casting options not appearing in latest update

PlanPremiumCountryUSDevicePixel 6 ProOperating SystemAndroid 12 My Question or IssueSince the last update no cast speakers appear on my phone. I'm not able to cast to any Google speakers. Playing in the web app allows me to connect to the speaker, wh...

  • Visitor
  • Plan Premium Country US Device Pixel 6 Pro Operating System Android 12   My Question or Issue Since the last update no cast speakers appear on my phone. I'm not able to cast to any Goo...
  • Alex
  • Spotify Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution downloading issues

PlanPremiumCountryGermanyDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 12 My Question or Issuefor some reason i cant download songs and i dont know why?i pressed the download button half an hour ago and there are still no downloaded music in ...

  • Regular
  •   Plan Premium Country Germany Device Samsung Galaxy S22 Ultra Operating System Android 12   My Question or Issue for some reason i cant download songs and i dont know why? i pr...
  • Eni
  • Moderator
  • 1045 Views
  • 3 replies
  • 0 likes
  • 1045 Views
  • 3 replies
  • 0 likes

Superuser Contribution App not playing songs

My Spotify app do not play songs after I loose cell coverage, and gets it back again. Any reason why ?

  • Newbie
  • My Spotify app do not play songs after I loose cell coverage, and gets it back again. Any reason why ? 
  • OscarDC
  • Moderator
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Pausing While Driving

I've seen many other reports of this same exact issue. Spotify continuously paused my music while I am driving! THIS IS DANGEROUS AS MOST OF MY DRIVING IS HIGHWAY!! So moving at 50mph+ and having to unpause my music every few seconds is endangering m...

  • Casual Listener
  • I've seen many other reports of this same exact issue. Spotify continuously paused my music while I am driving! THIS IS DANGEROUS AS MOST OF MY DRIVING IS HIGHWAY!! So moving at 50mph+ and having to ...
  • Jeremy
  • Spotify Legend
  • 2002 Views
  • 1 replies
  • 0 likes
  • 2002 Views
  • 1 replies
  • 0 likes

Solved!! Spotify not loading

PlanPremiumCountryNorwayDeviceSamsung Galaxy S22 UltraOperating SystemAndroid 12 My Question or IssueHello, I'm having issues with my Spotify not loading and being stuck on the Spotify logo when I try to start it. I started having this issue yesterda...

  • Newbie
  • Plan Premium Country Norway Device Samsung Galaxy S22 Ultra Operating System Android 12   My Question or Issue Hello,   I'm having issues with my Spotify not loading and being s...
  • WhizzWr
  • Regular
  • 1303 Views
  • 15 replies
  • 4 likes
  • Android
    Android 12
    loading
    Logo
    stuck
  • 1303 Views
  • 15 replies
  • 4 likes

Spotify not loading on Samsung S22+

PlanPremiumCountryUnited KingdomDeviceSamsung S22+Operating SystemAndroid 12 My Question or IssueThe Spotify app gets stuck on the logo and never loads. It seems like this was an issue before, however I never experienced it until now. Hopefully it'll...

  • Visitor
  •   Plan Premium Country United Kingdom Device Samsung S22+ Operating System Android 12   My Question or Issue The Spotify app gets stuck on the logo and never loads. It seems like...
  • enswan
  • Regular
  • 583 Views
  • 5 replies
  • 1 likes
  • 583 Views
  • 5 replies
  • 1 likes

Superuser Contribution [Podcasts] won't play over cellular data.

PlanPremiumCountryMexicoDeviceLG g7 thinQOperating SystemAndroid 9Spotify Version8.5.48.1049My Question or IssueSimply put, podcasts won't play over cellular data. Every other playlist, song or album can be streamed no problem instantly. Already clos...

  • Casual Listener
  • Plan Premium Country Mexico Device LG g7 thinQ Operating System Android 9 Spotify Version 8.5.48.1049 My Question or Issue Simply put, podcasts won't play over cellular data. Every other p...
  • Jeremy
  • Spotify Legend
  • 3633 Views
  • 4 replies
  • 0 likes
  • podcast
    Podcasts error
    Won't work
  • 3633 Views
  • 4 replies
  • 0 likes

Latest Beta 8/16 Crashes Upon Launching

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUSADevicePixel 6 ProOperating SystemAndroid 13 My Question or IssueLatest Beta version 8.7.60.146 crashes immediat...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country USA Device Pixel 6 Pro Operating System Android 13...
  • OmarAW
  • Regular
  • 376 Views
  • 5 replies
  • 2 likes
  • 376 Views
  • 5 replies
  • 2 likes

Solved!! [Android] Spotify crash on splash screen

PlanPremiumCountryIsraelDeviceRedmi Note 9 ProOperating SystemAndroid 10Spotify Version8.7.60.21 My IssueSpotify crashs on splash screen, the logo shows then booted back outStarted yesterdayThigs I tryClear cahsedClear dataReinstalling spotify from t...

  • Casual Listener
  • Plan Premium Country Israel Device Redmi Note 9 Pro Operating System Android 10 Spotify Version 8.7.60.21   My Issue Spotify crashs on splash screen, the logo shows then booted back ...
  • altiner_
  • Music Fan
  • 204 Views
  • 1 replies
  • 2 likes
  • 204 Views
  • 1 replies
  • 2 likes

Superuser Contribution Spotify not working on wifi.

My spotify shows me that I'm offline when I'm on my home wifi network, yet when i download playlists, the songs all download without any problems. Tried everything clearing cache, checking permissions, reinstalling, unplugging wifi router, switching ...

  • Visitor
  • My spotify shows me that I'm offline when I'm on my home wifi network, yet when i download playlists, the songs all download without any problems. Tried everything clearing cache, checking permission...
  • Kiril
  • Moderator
  • 3705 Views
  • 7 replies
  • 1 likes
  • 3705 Views
  • 7 replies
  • 1 likes

Superuser Contribution Spotify Account Does Not Display Lyrics

PlanFree/Premium- BothCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System(iOS 10, Android Oreo, Windows 10,etc.)Samsung Galaxy Tab A7 SM-T505 32GBMy Question or IssueSpotify Account Does Not Display LyricsBackground• A...

  • Newbie
  • Plan Free/Premium- Both Country UK Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)   Operating System (iOS 10, Android Oreo, Windows 10,etc.) Samsung Galaxy Tab A7 SM-T5...
  • OscarDC
  • Moderator
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to play music from my computer on spotify?

I tried to put music that is on my PC in my music folder onto spotify - it let me do it - I can see the music as well however every single track is unavailable. All the songs I'm trying to add are mp3 filesThey aren't available on spotify - searched ...

  • Regular
  • I tried to put music that is on my PC in my music folder onto spotify - it let me do it - I can see the music as well however every single track is unavailable.  All the songs I'm trying to add...
  • OscarDC
  • Moderator
  • 2137 Views
  • 3 replies
  • 2 likes
  • 2137 Views
  • 3 replies
  • 2 likes

Superuser Contribution Android Auto

PlanPremiumCountryUSADevice(SAMSUNG GALAXY S22+)Operating SystemsAndroid My Question or IssueI can't search past R in the artist tab on Android Auto.

  • Music Fan
  • Plan Premium Country USA Device (SAMSUNG GALAXY S22+) Operating Systems Android    My Question or Issue I can't search past R in the artist tab on Android Auto. 
  • Vasil
  • Moderator
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't play liked songs without shuffle

PlanPremium CountryUnited States DeviceMoto G Power Operating SystemAndroid 11 My Question or IssueI got Spotify premium for two reasons. One was because I hate ads, and the other was so I could play my liked songs in the order that I want. I can't d...

  • Music Fan
  • Plan Premium   Country United States   Device Moto G Power   Operating System Android 11   My Question or Issue I got Spotify premium for two reasons. One was because...
  • BuddyAM
  • Music Fan
  • 608 Views
  • 3 replies
  • 0 likes
  • 608 Views
  • 3 replies
  • 0 likes

Superuser Contribution Android app not Loading

My phone : Xiaomi 11t ProThe app open on the logo and the app it closes immediately .I tried to:- restart my phone- reinstall the app- check for updatesThank you please help me.This is the first time in 4 years that I have had a problem like this.

  • Newbie
  • My phone : Xiaomi 11t Pro The app open on the logo and the app it closes immediately . I tried to: - restart my phone - reinstall the app - check for updates Thank you please help me. This is ...
  • Eni
  • Moderator
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify on Airtel is saying You're Offline

PlanFree/PremiumCountryIndia / USADeviceRedmi Note 8 ProOperating SystemAndroid Oreo 10, MIUI Global 12.0.3 Stable My Question or IssueTried resetting data, rebooting, setting APN, airplane mode on/off, free app too

  • Music Fan
  •   Plan Free/Premium Country India / USA Device Redmi Note 8 Pro Operating System Android Oreo 10, MIUI Global 12.0.3 Stable   My Question or Issue Tried resetting data, rebo...
  • MadhurJ20
  • Visitor
  • 5710 Views
  • 19 replies
  • 0 likes
  • 5710 Views
  • 19 replies
  • 0 likes