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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5767 Views
  • 23 replies
  • 2 likes
  • 5767 Views
  • 23 replies
  • 2 likes

Superuser Contribution This card doesn't allow monthly billing. Error when paying with Master Credit card

PlanFree/PremiumCountryIndiaDeviceiPhone Xs, HP ProbookOperating SystemiOS 14.5.1 Windows 10 My Question or IssueI am trying to renew my Premium family subscription using a Master Credit card from HDFC bank. After I provide all details and OTP for th...

  • Newbie
  • Plan Free/Premium Country India Device iPhone Xs, HP Probook Operating System iOS 14.5.1 Windows 10   My Question or Issue I am trying to renew my Premium family subscription using a M...
  • Eni
  • Moderator
  • 921 Views
  • 1 replies
  • 0 likes
  • Credit Card
    failed payment
    master card
    Payment
    Premium
    Subscription
  • 921 Views
  • 1 replies
  • 0 likes

Solved!! Switching from Premium to Duo

PlanDuoCountryUSADeviceiPhone 11Operating SystemiOS My Question or IssueI was billed for Premium today (6/2/21) as usual, and switched to Premium Duo after the bill had already been taken from my bank account. I assumed when I changed plans that I wo...

  • Newbie
  • Plan Duo Country USA Device iPhone 11 Operating System iOS   My Question or Issue I was billed for Premium today (6/2/21) as usual, and switched to Premium Duo after the bill had alrea...
  • AdamDam
  • Spotify Star
  • 689 Views
  • 1 replies
  • 0 likes
  • 689 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Charged Twice for an unexpired premium

Hi Spotify Community, I was meaning to subscribe to free premium for a month as what was indicated in the advertisement in the home page but when I entered my credit card details, it charged me. I really thought it was for free for the 1st month, but...

  • Casual Listener
  • Hi Spotify Community, I was meaning to subscribe to free premium for a month as what was indicated in the advertisement in the home page but when I entered my credit card details, it charged me. I re...
  • Eni
  • Moderator
  • 3075 Views
  • 5 replies
  • 0 likes
  • 3075 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution "Members can only switch Family plans once a year."

I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my account, so my father had to use his own to sign up...

  • Visitor
  • I used to share a premium duo for the past 2-3 months with my sister until my parents decided they wanted to join spotify as well. For some reason I couldn't upgrade my plan from duo to family on my ...
  • Alex
  • Spotify Legend
  • 2481 Views
  • 1 replies
  • 0 likes
  • 2481 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution 3M Free Premium

PlanFreeCountryTurkeyOperating SystemWin-7My Question or IssueThe plan appears for 2 seconds, then disappears and I can't take action.

  • Visitor
  • Plan Free Country Turkey Operating System Win-7 My Question or Issue The plan appears for 2 seconds, then disappears and I can't take action.
  • Mihail
  • Spotify Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kado code wil niet verzilveren

Kadobon gekocht maar code wil niet verzilveren. Geeft aan dat de code niet bestaat

  • Visitor
  • Kadobon gekocht maar code wil niet verzilveren.  Geeft aan dat de code niet bestaat  
  • Mihail
  • Spotify Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I want to cancel the premium and subscription again

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Mihail
  • Spotify Legend
  • 476 Views
  • 2 replies
  • 0 likes
  • 476 Views
  • 2 replies
  • 0 likes

Superuser Contribution J'ai un abonnement étudiant mais je paie 9,99...

Depuis plus d'un an, je possède un abonnement Spotify Premium for Students. J'ai renouvelé ma réduction étudiante mais je suis prélevé de 9,99€ au lieu de 4,99€.

  • Newbie
  • Depuis plus d'un an, je possède un abonnement Spotify Premium for Students. J'ai renouvelé ma réduction étudiante mais je suis prélevé de 9,99€ au lieu de 4,99€.
  • Théo57
  • Visitor
  • 4623 Views
  • 4 replies
  • 0 likes
  • 4623 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify uses Ads before Podcasts although Premium Account

PlanPremiumCountryGermanyDeviceiPhone 7Plus My Question or IssueI am premium account member. Spotify states that premium accounts are "free of advertisements". But in 2020 Spotify started to insert ads before I can start any podcast. Support wrote, t...

  • Casual Listener
  • Plan Premium Country Germany Device iPhone 7Plus   My Question or Issue I am premium account member. Spotify states that premium accounts are "free of advertisements". But in 2020 Spotif...
  • iPayToNotHaveAd
  • Casual Listener
  • 2424 Views
  • 15 replies
  • 6 likes
  • 2424 Views
  • 15 replies
  • 6 likes

I was still billed despite cancelling my subscription

PlanPremiumCountry DeviceNILOperating SystemNIL My Question or IssueGreetings,I recently saw Spotify's promotion of 3 months free for the 9.90 plan and subscribed to it. However, I immediately cancelled the subscription as I realised I would be a stu...

  • Visitor
  • Plan Premium Country   Device NIL Operating System NIL   My Question or Issue Greetings, I recently saw Spotify's promotion of 3 months free for the 9.90 plan and subscribed to i...
  • Billy-J
  • Spotify Star
  • 576 Views
  • 1 replies
  • 0 likes
  • 576 Views
  • 1 replies
  • 0 likes

Question about gift cards

PlanFreeCountryBrazolDeviceSamsung Galaxy A01 and Galaxy J5 (2016), Xbox OneOperating SystemAndroid 10 and 7.1.1, Xbox One OS My Question or IssueI had a prepaid Premium subscription from April to May 2021 and I wish to renew it, but since the Indivi...

  • Newbie
  • Plan Free Country Brazol Device Samsung Galaxy A01 and Galaxy J5 (2016), Xbox One Operating System Android 10 and 7.1.1, Xbox One OS   My Question or Issue I had a prepaid Premium subs...
  • Billy-J
  • Spotify Star
  • 837 Views
  • 1 replies
  • 0 likes
  • 837 Views
  • 1 replies
  • 0 likes

Solved!! Does spotify save my playlists if I change from premium to free and back again?

PlanPremiumCountryDenmarkOperating SystemAndroid My Question or IssueHi, does anyone know if spotify saves my playlists if I change my plan from premium to free for about 6 months, and then change back to premium?I get access to another music plan fo...

  • Casual Listener
  • Plan Premium Country Denmark Operating System Android   My Question or Issue Hi, does anyone know if spotify saves my playlists if I change my plan from premium to free for about 6 month...
  • Hvalsoe86
  • Casual Listener
  • 3043 Views
  • 2 replies
  • 0 likes
  • 3043 Views
  • 2 replies
  • 0 likes

Superuser Contribution Billing with mobile load (Premium)

PlanSpotify PremiumCountryPhilippines My Question or IssueHow do I pay my bill using mobile load? It says my next bill is on 5/06/2021 but it is already 5/27/2021 and I haven't paid my bill yet, I don't know how to pay since I used mobile load in my ...

klayn_0-1622083085937.png
  • Visitor
  • Plan Spotify Premium Country Philippines   My Question or Issue How do I pay my bill using mobile load? It says my next bill is on 5/06/2021 but it is already 5/27/2021 and I haven't paid ...
  • CarlosE
  • Moderator
  • 769 Views
  • 1 replies
  • 0 likes
  • 769 Views
  • 1 replies
  • 0 likes

Can't purchase premium with PayPal

PlanFree/PremiumCountrySri LankaDeviceDesktop PCOperating SystemWindows 10My Question or IssueI've been trying to purchase Spotify premium using PayPal but I keep encountering this error.I verified that both my Spotify and PayPal account are set to t...

devin-v_0-1622180363725.png
  • Newbie
  • Plan Free/Premium Country Sri Lanka Device Desktop PC Operating System Windows 10 My Question or Issue I've been trying to purchase Spotify premium using PayPal but I keep encountering this ...
  • OneByBoo
  • Roadie
  • 667 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 667 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Desktop][Browse] no ads when logged in with facebook?

hello spotify!something weird just happened when i logged into spotify.i had ads!when i log in with facebook i dont have ever apps but with spotify direct i have ads.i use cracked version from happymod on my phone and i never have ads there also.que ...

  • Casual Listener
  • hello spotify! something weird just happened when i logged into spotify. i had ads! when i log in with facebook i dont have ever apps but with spotify direct i have ads. i use cracked version fro...
  • Mihail
  • Spotify Legend
  • 520 Views
  • 5 replies
  • 1 likes
  • Browse
    Desktop
  • 520 Views
  • 5 replies
  • 1 likes

Superuser Contribution Money deducted from my visa card but there are no updates about it on account overview.

I'm using recurring payment and I got a notification that my bank account has low balance than needed to charge. So I tried updating my card details with another debit card then after updating it, money got detected from the account but I can't see a...

  • Regular
  •      I'm using recurring payment and I got a notification that my bank account has low balance than needed to charge. So I tried updating my card details with another debit card then a...
  • Alex
  • Spotify Legend
  • 688 Views
  • 5 replies
  • 0 likes
  • 688 Views
  • 5 replies
  • 0 likes

Superuser Contribution What is the best way to get help with my Premium account?

PlanPremiumCountryCanadaDeviceGoogle Pixel 2, MacBook Pro 2016, and various other devicesOperating SystemLatest Android, Debian Linux, and Windows 10 Pro My Question or IssueI am paying for premium but the system thinks I do not. I replied to another...

  • Regular
  •   Plan Premium Country Canada Device Google Pixel 2, MacBook Pro 2016, and various other devices Operating System Latest Android, Debian Linux, and Windows 10 Pro   My Question or...
  • Mihail
  • Spotify Legend
  • 306 Views
  • 2 replies
  • 0 likes
  • 306 Views
  • 2 replies
  • 0 likes

I bought Spotify premium, was charged, but I still have Spotify Free.

PlanFreeCountryUSADeviceIPhone XROperating SystemIOS 11 My Question I bought the 3-Month Solo Premium Plan for 9.99$, and my paypal account was charged, however it said there was error, and I didn’t get my Spotify Premium, My account was still charge...

  • Visitor
  •   Plan Free Country USA Device IPhone XR Operating System IOS 11    My Question  I bought the 3-Month Solo Premium Plan for 9.99$, and my paypal account was charged, ho...
  • Billy-J
  • Spotify Star
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Transfer Spotify bill to Tele2 bill

PlanPremiumCountrySwedenDeviceiPhone X My Question or IssueHi! I spoke to Tele2s cust-service which told me that I need to contact Spotify in order to transfer my Spotify bill to my Tele2 bill. I do not want to open a new account of course, I just wa...

  • Casual Listener
  • Plan Premium Country Sweden Device iPhone X   My Question or Issue Hi!   I spoke to Tele2s cust-service which told me that I need to contact Spotify in order to transfer my Spotif...
  • Mangapojke
  • Casual Listener
  • 1088 Views
  • 4 replies
  • 0 likes
  • Tele2
  • 1088 Views
  • 4 replies
  • 0 likes

Superuser Contribution Premium

I’ve had premium since last year and it expires July, I paid with the prepaid cards. Today I was listening to music and it ended abruptly mid song. I was wondering is there a way I can get it back or do I gotta pay the $10 again. I’ve added screensho...

  • Casual Listener
  • I’ve had premium since last year and it expires July, I paid with the prepaid cards. Today I was listening to music and it ended abruptly mid song. I was wondering is there a way I can get it back or...
  • CarlosE
  • Moderator
  • 688 Views
  • 9 replies
  • 0 likes
  • 688 Views
  • 9 replies
  • 0 likes