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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5955 Views
  • 23 replies
  • 2 likes
  • 5955 Views
  • 23 replies
  • 2 likes

How long does it take to change Spotify premium plan?

I just changed my Spotify plan from a regular one to a Duo, and it doesn't look like it's activated for the person I'm doing it with. How long is it going to is it going to take for it to activate for them? PlanFree/PremiumCountryAmerica Device(Samsu...

  • Visitor
  • I just changed my Spotify plan from a regular one to a Duo, and it doesn't look like it's activated for the person I'm doing it with. How long is it going to is it going to take for it to activate fo...
  • Maxim
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not working

PlanFree/PremiumCountryUsaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issu my premium has not kicked in on my iPhone 13

  • Visitor
  • Plan Free/Premium Country Usa Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issu my premium h...
  • Novy
  • Moderator
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Superuser Contribution i have a premium individual plan but

My Question or IssueDidn't the premium plan come with a Hulu subscription? i tried logging into hulu to watch something and it said i need a subscription and Hulu said i have to talk to spotify to find out what perks i had. BUT i see NO WAY to reach ...

  • Visitor
  • My Question or Issue Didn't the premium plan come with a Hulu subscription? i tried logging into hulu to watch something and it said i need a subscription and Hulu said i have to talk to spotify to ...
  • Eni
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift Card Failure in Colombia

On 25 of April in 2024 i bought a gift card in the mall Exito La Colina Wo, In the mourning hours,In the afternoon I went to enter the code on my acount,but the code doesnt enter, I mean I insert the code like 20 times, but it doestn work, what can i...

  • Casual Listener
  • On 25 of April in 2024 i bought a gift card in the mall Exito La Colina Wo, In the mourning hours,In the afternoon I went to enter the code on my acount,but the code doesnt enter, I mean I insert the...
  • Novy
  • Moderator
  • 204 Views
  • 3 replies
  • 1 likes
  • 204 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Change plan from duo to premium

I wish to change my plan from Duo to Premium. Do I have to cancel my Duo account first? I am concerned that in so doing I may loose all of my library. Thanks for any help.

  • Casual Listener
  • I wish to change my plan from Duo to Premium.    Do I have to cancel my Duo account first? I am concerned that in so doing I may loose all of my library.   Thanks for any help. &n...
  • Joan
  • Moderator
  • 140 Views
  • 3 replies
  • 0 likes
  • 140 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Error when upgrading to Premium

PlanPremium (Free Trial)CountrySwedenDevicePCOperating SystemWindows 10 So I'm trying to upgrade to Premium as I'll get 1 month for free. When I have entered all the card details and confirmed with an app that we use in Sweden, I get sent back to the...

  • Regular
  • Plan Premium (Free Trial) Country Sweden Device PC Operating System Windows 10   So I'm trying to upgrade to Premium as I'll get 1 month for free. When I have entered all the card detai...
  • MartinT
  • Moderator
  • 2246 Views
  • 11 replies
  • 0 likes
  • 2246 Views
  • 11 replies
  • 0 likes

Superuser Contribution He cancelo mi suscripción Premium antes de la fecha de facturación

He cancelo mi suscripción Premium antes de la fecha de facturación (fue hace 10 días) y me han cobrado el mes correspondiente vía PayPal. como puede solicitar reembolso.

  • Visitor
  • He cancelo mi suscripción Premium antes de la fecha de facturación (fue hace 10 días) y me han cobrado el mes correspondiente vía PayPal. como puede solicitar reembolso.  
  • MartinT
  • Moderator
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No obtengo mis 3 meses gratuitos

PlanPrima de 3 mesesPaísMéxicodispositivo(Redmi 12, Computadora de escritorio)sistema operativo (Android 14 y Windows 10)Mi pregunta o problemaObtuve una recompensa por parte de Microsoft Rewards pero no me deja reclamar la recompensa porque según es...

  • Newbie
  • Plan Prima de 3 meses País México dispositivo (Redmi 12, Computadora de escritorio) sistema operativo  (Android 14 y Windows 10) Mi pregunta o problema Obtuve una recompensa por parte d...
  • Novy
  • Moderator
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Solved!! I CAN'T USE MY GIFT CARD

A friend send me a gift card from amazon but I can't seem to activate it and I need help.I tried to find something on the community but it wasn't easy or comfortablecould you please help me?

  • Music Fan
  • A friend send me a gift card from amazon but I can't seem to activate it and I need help. I tried to find something on the community but it wasn't easy or comfortable could you please help me?
  • BurnHarris
  • Newbie
  • 908 Views
  • 24 replies
  • 0 likes
  • 908 Views
  • 24 replies
  • 0 likes

Como obter suporte de TI da Spotify

Boa tarde! Estou tentando atualziar meus dados de cartão de crédito na minha conta do Spotify, porém o site não está atualizado e em minha conta não consta que tenho o PREMIUM e com isso não aparece meu cartão de crédito para que eu possa atualizar. ...

  • Casual Listener
  • Boa tarde! Estou tentando atualziar meus dados de cartão de crédito na minha conta do Spotify, porém o site não está atualizado e em minha conta não consta que tenho o PREMIUM e com isso não aparece ...
  • Bittencourt
  • Spotify Star
  • 500 Views
  • 9 replies
  • 1 likes
  • 500 Views
  • 9 replies
  • 1 likes

Premium Duo cannot play on two devices simultaneously

I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a song, my stream gets paused. And vice versa. I use the...

  • Casual Listener
  • I share my Premium Duo plan with my wife. We noticed that we cannot play two simultaneous streams today. It must be some new/recent development; it worked before without issues. When she starts a son...
  • mmelissa
  • Visitor
  • 832 Views
  • 5 replies
  • 0 likes
  • 832 Views
  • 5 replies
  • 0 likes

'Payment declined. The required checks couldn't be carried out on your payment to Spotify Limited'

PlanAttempting to buy PremiumCountryUnited Kingdom DeviceMacbook Air 2022Operating SystemMacOS 14My Question or IssueHSBC is refusing the charge as apparently it can't carry out the necessary security checks? The notification I received told me to 'c...

  • Casual Listener
  • Plan Attempting to buy Premium Country United Kingdom    Device Macbook Air 2022 Operating System MacOS 14 My Question or Issue HSBC is refusing the charge as apparently it can't ...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Oops, something went wrong. Please try again or contact our support team" When trying to subscribe

PlanPremium (Attempting to subscribe to it)CountryPhilippines DeviceiPhone XROperating SystemiOS 11, Windows 7 My Question or IssueWhenever I try to subscribe to Premium using my load, (It's Smart in case that's important) I receive a message saying ...

  • Newbie
  • Plan Premium (Attempting to subscribe to it) Country Philippines   Device iPhone XR Operating System iOS 11, Windows 7   My Question or Issue Whenever I try to subscribe to Premi...
  • Gorgonitefire
  • Casual Listener
  • 17107 Views
  • 15 replies
  • 2 likes
  • 17107 Views
  • 15 replies
  • 2 likes

Premium subscription was disappeared

Никакая из приведенной ниже информации не требуется. Однако чем больше вы предоставите, тем легче нам будет попытаться помочь. План Премиум Страна Польша Устройство Сяоми 11т про Операционная система Андроид Мой вопрос или проблема Я забыл аннулирова...

  • Newbie
  • Никакая из приведенной ниже информации не требуется. Однако чем больше вы предоставите, тем легче нам будет попытаться помочь.   План   Премиум   Страна   Польша   ...
  • Jose_M
  • Spotify Star
  • 78 Views
  • 1 replies
  • 0 likes
  • 78 Views
  • 1 replies
  • 0 likes

Wrong account while buying premium

PlanPremiumCountryIndonesiaDeviceIphone 14Operating SystemIOS 17.4 My Question or IssueHey i just buy premium last night, but i log in into a wrong account, bcs my username is chaosgaming29 and my other account is chaosgamming29, is there anyway that...

  • Newbie
  • Plan Premium Country Indonesia Device Iphone 14 Operating System IOS 17.4   My Question or Issue Hey i just buy premium last night, but i log in into a wrong account, bcs my username i...
  • Jose_M
  • Spotify Star
  • 81 Views
  • 1 replies
  • 0 likes
  • 81 Views
  • 1 replies
  • 0 likes

Superuser Contribution Microsoft Rewards Spotify redeem code not working

I got a 3 months free Spotify Premium Microsoft Rewards redeem code which is not working when I follow the link to Spotify.

  • Visitor
  • I got a 3 months free Spotify Premium Microsoft Rewards redeem code which is not working when I follow the link to Spotify.
  • Agent_E04
  • Visitor
  • 5463 Views
  • 40 replies
  • 0 likes
  • 5463 Views
  • 40 replies
  • 0 likes

Using Currys gift cards to by Spotify premium

Does anyone know if you can use a Currys gift card to buy Spotify premiumPlanPremiumCountryUK My Question or IssueDoes anyone know if you can use a Currys gift card to buy Spotify premium?

  • Casual Listener
  • Does anyone know if you can use a Currys gift card to buy Spotify premium Plan Premium Country UK    My Question or Issue Does anyone know if you can use a Currys gift card to buy Sp...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

Free Trial + Subscription?

PlanFree/PremiumCountryGermanyDeviceiPhone 12Operating SystemiOS 17.4.1 My Question or IssueI have a free Premium 3 months trial active, and recently got a 3 months Premium gift. If I redeem the code, will it stack up and I will have 6 months Premium...

  • Newbie
  • Plan Free/Premium Country Germany Device iPhone 12 Operating System iOS 17.4.1   My Question or Issue I have a free Premium 3 months trial active, and recently got a 3 months Premium g...
  • osornios
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Why does Spotify refuse to take gift cards ?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have been trying for months to load gift cards onto my account. I just got charged while I ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...
  • Maxim
  • Spotify Star
  • 104 Views
  • 1 replies
  • 0 likes
  • 104 Views
  • 1 replies
  • 0 likes

Discount for seniors

Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in the U.K. where Spotify is in any case twice the cos...

  • Newbie
  • Looks like it’s been quite a few years since this was discussed and it’s high time for Spotify to review offering a discount to seniors, particularly with the cost of living crisis and especially in ...
  • JeffChristenson
  • Visitor
  • 2125 Views
  • 3 replies
  • 1 likes
  • 2125 Views
  • 3 replies
  • 1 likes