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Most of the suggested playlists in browse fail to open

Most of the suggested playlists in browse fail to open

Hey, 

 

This is the scenario I have:

  - Most of the suggested playlists that change depending on the time of the day, fail to open in my iphone. It stays in "loading" for ever.

  - If I look for the playlist using by genres, then it opens just fine.

  - Something appears to be wrink with the link browse uses.

  - Also it does no happen with all playlists, but for most of them.

 

I have test:

 

  - reinstalling spotify several times

  - restarting iphone

  - changing sound quality

 

I have spotify latest version, iphon 5 with jailbreak iOS 7.1

 

It has been happening for serveral weeks now (even months) and I don't know how to fix it.

 

Any advise?

 

Thanks,

  Pablo.-

 

BTW, I have a premium argentinian account.

 

Reply
6 Replies

Are you still having problems with it? If you still do, kindly do a clean reinstallation below:

https://support.spotify.com/sg-en/learn-more/faq/#!/article/reinstallation-of-spotify

Also, make sure you have a stable internet connection and give about 1 minute for the loading to load..
Meet Jeremy! | Day Entrepreneur, Night, Music Fanatic
I'm here to shuffle!

  • Write what matters in your heart to others, you never know whether you have another chance again.

Thanks for your help.

Yes, It is still happening and I have reinstalled it like 5 times too without any luck.

 

Pablo.-

Failed to open means that it kept showing you 3 dots, is it? Are you connected to 3g or Wifi? Can you try to switch between the modes?

Also, can you reboot your device (Like Power Off and Turn it on again).
Meet Jeremy! | Day Entrepreneur, Night, Music Fanatic
I'm here to shuffle!

  • Write what matters in your heart to others, you never know whether you have another chance again.

Exactly 3 dots for ever on the failing playlists (only ex-tunigo playlists from what I can see).

 

* I have tried restarting the phone.

* I have tried in 3G and differents WIFIs

* I have tried with diff audio quality

* I have tried with last-fm scrobling on and off

* I have tried lists without any "offline sync" track on it

* I have tried loggin in with facebook and spotify user account

 

Problem still there.

Also, I can see the playlists without any problem using the web, so I am sure is a problem with the iOS app.

 

Thanks.

I have the same issue, for months now, and it's quite frustrating that 70% of the "browse"
playlistsdon't open on my device. Latest version installed, Iphone 5S.
Any updates?

I have upgraded to ios 8 last week. No more jailbreak (which I though could be the problem) but the problem did not disapear.

I am seriously considering moving to rdio, as:
* I cannot access "my music" im my ipad
* i cannot access recommended playlist in iphone
* I cannot stream to chromecast from either
* I don't have any offcial channel where to report bugs to dev team or follow up its resolucion

Honestly no a very "premium" customer care nor service.

Pablo.-

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