Being charged without a subscription

[Robdg]

Today i looked at my bank account and saw a unknown withdrawal from it. It seemed to be from spotify while i never gave them rights to take money from my bank account.

I once took the free month and immediately removed my subscription. Why is spotify still taking my money? i hereby blocked spotify to take any further money from my account.

[MichaelW]

Hi there,
Welcome at the Spotify Community!

For payment related questions and issues I'd suggest you to get in touch with Spotify through the contact form.

You may get in touch with Spotify by following this link to send an e-mail.
If you send an e-mail, please check your inbox (and spam box) to check for their automatic reply. Once you get it, please reply to it immediatly (even if it's from an no-reply e-mail addres) to make sure an Spotify employee will get back to you as soon as possible.

Spotify aims to reply within 24 hours.

Thank you!

[Largearge1]

Why do you have to go through so much to cancel? If say to go to subscription page and look under options but that doesn't even come up when u go to the subscription page. I wouldn't recommend Spotify to anyone.