0,99 Euro offer still not received

[repan76]

Plan

Free/Premium

Country

Germany

Device

IPhone SE and Windows 10

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hey,

I've already paid for Spotify Premium but I still didn't get it.

Im still on free but I got my receipt. Could you fix it?

I have 2 receipts, one on email and one on my account page.

Thank you!

[Billy-J]

Hey @repan76, and welcome to the community.

Hope you’re doing great!

Could you try signing out/in? If that doesn’t help, could you log into your account and let me know if your subscription shows up a ‘Free’?

Let me know how this goes 🙂

[repan76]

Yeah,

I tried everything what was on that website.

[repan76]

It's still free on my account page.

[Daisy]

Hey @repan76.

Glad to have you on the Community. No worries, we're here to help!

If you can't make use of the Premium features, could you check out this page and go through the steps? 🙂

Also be sure to check the following:

• Log out and back into your account
• Check the status of your subscription
• Check the status of your payment
• Check that your Premium subscription isn't on another account

Thanks! Let us know how you get on.