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Plan
Free/Premium
Country
Germany
Device
IPhone SE and Windows 10
Operating System
(iOS 10, Android Oreo, Windows 10,etc.)
My Question or Issue
Hey,
I've already paid for Spotify Premium but I still didn't get it.
Im still on free but I got my receipt. Could you fix it?
I have 2 receipts, one on email and one on my account page.
Thank you!
Hey @repan76, and welcome to the community.
Hope you’re doing great!
Could you try signing out/in? If that doesn’t help, could you log into your account and let me know if your subscription shows up a ‘Free’?
Let me know how this goes 🙂
Yeah,
I tried everything what was on that website.
It's still free on my account page.
Hey @repan76.
Glad to have you on the Community. No worries, we're here to help!
If you can't make use of the Premium features, could you check out this page and go through the steps? 🙂
Also be sure to check the following:
Thanks! Let us know how you get on.
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