Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accidentally marked all tracks in playlist and deleted, lost added datetime stamp

Solved!

Accidentally marked all tracks in playlist and deleted, lost added datetime stamp

Hello, I was clearing the search box with Ctrl + A, then I hit backspace in order to clear it. But little did I know that my whole playlist was selected and deleted. I hit Ctrl + Z to undo this change in a heartbeat, since this is a very old playlist with alot of valuable music to me. 

The playlist was restored, but the timestamps in the column for added on was reset to today, which makes sense. But seeing as it's possible to recover deleted playlists. I was simply wondering if there's any way to rollback a playlist or if the data is stored somewhere accessible for Spotify employees? 

I would very much appreciate if I could recover these datetime stamps since they let me backtrack when I listened or found certain artists. 

I attached a picture of the playlist in it's current shape with no timestamps.

EDIT:
Also, here's the link to the actual playlist.
things & stuff

Thanks alot for your time.

Skärmavbild 2013-12-02 kl. 10.44.28.png
Reply

Accepted Solutions
Marked as solution

Hey @stefankonno ! Welcome to the community 🙂

I would suggest you get in touch with the Spotify support team directly and see if they can do this for you. All changes to Spotify playlists are logged, so they might be able to roll it back to a previous version for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

3 Replies
Marked as solution

Hey @stefankonno ! Welcome to the community 🙂

I would suggest you get in touch with the Spotify support team directly and see if they can do this for you. All changes to Spotify playlists are logged, so they might be able to roll it back to a previous version for you.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Ok, that sounds good. I looked on the website for quite a while but never found the link you provided. Thanks again, I'll have a look.

I recently discovered that a collaborator had deleted all of the songs on a shared playlist. Is there any way to restore the deleted songs?

Suggested posts