Account Compromised, No Help In Sight.

[swainso]

My premium spotify account (chazo656) has been compromised resulting in my email and password being changed without my authorization, leaving me with no access to it. I have created a contact form multiple times yet have had no response after 24 hours after I had sent a reply to the automated email that you recieve.

Even to just create this message I have had to create a new account to post. It is ridiculous that a service I am paying for will fail to respond when my payment information is clearly at risk. 

[Taylor]

Hi, and welcome to the community!

If you got the automated replies then that means the email can't have changed. If you want to let me know your 8 digit case reference number(s) I can escalate them to the staff for you to get you a response.

Anthony

[swainso]

My case number is  # 03285779.

I recieved the emails because it asked me for a contact email rather than using the one linked to my account, I did not create the case through my account as I cannot access it.

[Taylor]

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@swainso wrote:

My case number is  # 03285779.

I recieved the emails because it asked me for a contact email rather than using the one linked to my account, I did not create the case through my account as I cannot access it.

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@swainso

Ah ok.

Well I've escalated that number to the staff for you, someone should get back to you soon.

Anthony

[swainso]

Still no luck. Im going to cancel my subscription if this is not sorted in another day, I can't be paying £10 a month for a service im not even getting.

[swainso]

bump

[MattSuda]

Hey @swainso

I checked on Anthony's escalation and someone from support has said someone will be replying to you soon.

Let me know how things go.