My subscription fee seems wrong (too high)

[Norton_San]

Hey community,

This is a question for Australia - not sure if this forum is global.

So I'm currently on the free premium trial but the 'My Account' page says that I will renew at $14.99 per month. On the Spotify page to become a premium member it shows the cost is $11.99 per month. That seams more reasonable and more in line with Apple Music, Xbox Music etc.

Does anyone know why I'd be setup to pay $14.99? Note that I did NOT sign up via Apple because i know that's 30% higher. I signed up directly on Spotify website.

If it is wrong, how to I contact Spotify to fix it?

Thanks.

[Ptomalley35 · Accepted solution]

Hello and welcome to the Spotify community. 

You can contact support with this online form.
If you receive an automated email directing you to the community and/or help boards, make sure you reply directly to that email (even if it says it is no-reply) and an agent will get back to you as soon as possible.

[Norton_San]

Thanks for replying, I'll give your suggestion a try.

Cheers.