Account has reset

[hallybeesntrees]

Hi, I'm hoping someone can help me. My housemate set up Spotify family, so I logged out and back in again and I've lost all my music, playlist and downloaded albums. There's no option to recover anything? Please help!

[Hubo]

Hey @hallybeesntrees! Welcome to the community!

That's not cool! It sounds like you have a second account. Could you check that using this guide? Let me know how it goes.

Take care! 🙂

[hallybeesntrees]

Hi!
Yes I had a second account I wasn't aware of?
All fixed now thank you.

[Hubo]

Hey @hallybeesntrees!

Great news! If you need anything else, just give me a shout! 🙂

Take care!