Account is active on family plan but email hacked and changed

[haydenjames1980]

Very frusterating getting support. Credit card is still being billed. I am the main account holder and can log into my wifes sub account however the email address for the main account was somehow changed on me. No easy options to get support to fix this!

Please assist.

[Katerina]

Hey there @haydenjames1980,

Thanks for posting and welcome to the community!

If you're seeing unexpected changes on your account, we'd suggest following all the steps provided here. This includes steps on how to reach out to our support team that can look further into things for you.

Let us know how you get on 🙂