Account not active, can't log in, still charged

[LouTobin]

Hi,

I've been trying to log into spotify on the play store app, but I got an error saying password or email is wrong. So I clicked forgotten password and put in my email, I then got an error saying my email isn't associated with an active account, but I'm still being charged. To create this post i had to creat a new account because it wouldn't let me log in here either. Can you help please?

Thanks!

[MattSuda]

Hey @LouTobin

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

[LouTobin]

Okay thanks, I'll try that

[MattSuda]

You're welcome