Account problems: I pay for Familiar Premium, but today I am shown as Free

[kengiro91919191]

Hi,

I am really upset today. I pay for a familiar plan, but today I opened Spotify hearing a lot of advertisements. My account is showing as Free, not Premium. I tried to log out and in again, but it still shows the same. All Spotify's bills are paid, so the problem is Spotifys, not mine.

The worst is I have no direct contact with them. Really upset. I am going to cancel this.

[user-removed]

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