Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Account reset after password reset

Solved!

Account reset after password reset

Hi,

after I had forgotten my password yesterday, I changed it by the option 'Reset password'.

Now I'm very surprised, because my premium and playlists are not visible.

On what is this?

 

Reply

Accepted Solutions
Marked as solution

Hey @juliman9, Welcome to the community! 🙂

 

 

Have you ever created an account or logged in via facebook?

 

If so, It's possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.



View solution in original post

1 Reply
Marked as solution

Hey @juliman9, Welcome to the community! 🙂

 

 

Have you ever created an account or logged in via facebook?

 

If so, It's possible you have a second account - one account with a Spotify username, the other created and linked to your Facebook profile. Try logging in with each to access your Premium.



Suggested posts