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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1640 Views
  • 0 replies
  • 7 likes
  • Security
  • 1640 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 446260 Views
  • 970 replies
  • 108 likes
  • Account
  • 446260 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1199190 Views
  • 119 replies
  • 116 likes
  • Account
  • 1199190 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 108410 Views
  • 72 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108410 Views
  • 72 replies
  • 11 likes

Solved!! Payment , after cancelled subscription.

I cancled my premium spotify two or three months ago, and I havent had a problem. But just this morning I noticed that the money for a premium accout has been taken out of my paypal. I no longer have this subscription, and have not been upgraded to t...

  • Newbie
  • I cancled my premium spotify two or three months ago, and I havent had a problem.   But just this morning I noticed that the money for a premium accout has been taken out of my paypal. I no lo...
  • jean3601
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • Account
  • 332 Views
  • 1 replies
  • 0 likes

Solved!! Account

I have Spotify premium from Telia until 5 March, but I have now realized that I have payed as a private person as well! I want that money back, it is a couple of mounths á 99:-/m. Can you help me? //Anna Mähler

  • Newbie
  • I have Spotify premium from Telia until 5 March, but I have now realized that I have payed as a private person as well! I want that money back, it is a couple of mounths á 99:-/m. Can you h...
  • jean3601
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Gift Code

Dear Spotify Community, I remembered today, that I bought some gift cards for spotify on my Turkey trip this summer and now I want to use this gift cards on my account, but I am now back in Germany, is there a possibility to use this gift cards on my...

  • Visitor
  • Dear Spotify Community,   I remembered today, that I bought some gift cards for spotify on my Turkey trip this summer and now I want to use this gift cards on my account, but I am now back in ...
  • jean3601
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 243 Views
  • 1 replies
  • 0 likes

The App

Why if I pay for premium is the app not included? I keep getting set to the iPhone App Store and they want me to pay for it. Seems like a rip off to me.

  • Newbie
  • Why if I pay for premium is the app not included? I keep getting set to the iPhone App Store and they want me to pay for it. Seems like a rip off to me.
  • user-removed
  • Not applicable
  • 152 Views
  • 1 replies
  • 0 likes
  • Premium
  • 152 Views
  • 1 replies
  • 0 likes

30 day free trial

Ok, so I signed up for the 30 day free premium trial. I entered my payment details and everything. I changed my mind and decided I didn't want to do that shortly after, so I cancelled my subscription. Will I still be charged even though I cancelled m...

  • Newbie
  • Ok, so I signed up for the 30 day free premium trial. I entered my payment details and everything. I changed my mind and decided I didn't want to do that shortly after, so I cancelled my subscription...
  • user-removed
  • Not applicable
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Spotify says I am a free user yet they are charging my card.

Spotify's user page states that I am on a free subscription yet I recieved a charge on my credit card. I have signed in to my spotify accont and there is no option that allows me to cancel it. Anyone know how to?

  • Newbie
  • Spotify's user page states that I am on a free subscription yet I recieved a charge on my credit card. I have signed in to my spotify accont and there is no option that allows me to cancel it. Anyone...
  • user-removed
  • Not applicable
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan not adding users correctly

Today I purchased the family plan with 1 additional user. When I add the user, and the accept the request by clicking on the link from the email, they get the following error message: "Cannot join Spotify Family Sorry! You're already a member of this...

  • Casual Listener
  • Today I purchased the family plan with 1 additional user. When I add the user, and the accept the request by clicking on the link from the email, they get the following error message:   "Canno...
  • jean3601
  • Community Legend
  • 1469 Views
  • 8 replies
  • 0 likes
  • Subscription
  • 1469 Views
  • 8 replies
  • 0 likes

I pay for premium but only Get free accounts!!!

Spotify you to fix this asap. I have always for years been a premium user, now all my accounts are free??!!

  • Casual Listener
  • Spotify you to fix this asap. I have always for years been a premium user, now all my accounts are free??!!
  • user-removed
  • Not applicable
  • 216 Views
  • 3 replies
  • 0 likes
  • Premium
  • 216 Views
  • 3 replies
  • 0 likes

Help! My Spotify account is totally screwed up!

I originally subscribed whilst on holiday in Spain 2 years ago....and even though I now have Spotify premium (and paying for it!) when I try to access it on iPad or iPhone it still thinks I'm in Spain and tells me I cannot login from a foreign locati...

  • Casual Listener
  • I originally subscribed whilst on holiday in Spain 2 years ago....and even though I now have Spotify premium (and paying for it!) when I try to access it on iPad or iPhone it still thinks I'm in Spai...
  • user-removed
  • Not applicable
  • 376 Views
  • 3 replies
  • 0 likes
  • Premium
  • 376 Views
  • 3 replies
  • 0 likes

No puedo pagar premium

Aparece este mensaje al intentar pagar:-Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro método de pago- Mi tarjeta es Visa

  • Newbie
  • Aparece este mensaje al intentar pagar: -Ups, parece que tu tarjeta o proveedor de pago están teniendo un mal día. No te preocupes, no se ha cargado ningún pago. Inténtalo de nuevo o usa otro méto...
  • user-removed
  • Not applicable
  • 216 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Button to start 30-day trial of premium does nothing

Currently using Free account on Windows 10 (in Canada). I want to activate the 30-day free trial of premium, but the button to do so does nothing -- tried on multiple devices, multiple browsers. No response at all. Never get to screen to enter paymen...

  • Casual Listener
  • Currently using Free account on Windows 10 (in Canada). I want to activate the 30-day free trial of premium, but the button to do so does nothing -- tried on multiple devices, multiple browsers. No r...
  • pmosher441
  • Casual Listener
  • 352 Views
  • 2 replies
  • 0 likes
  • Premium
    Subscription
  • 352 Views
  • 2 replies
  • 0 likes

Solved!! error code 18 - can't reinstall Spotify!

Hi to everyone, I'm trying to reinstall my spoytify, sorry for my english but i'm italian. I can't reinstall cause it comes to me an error: ERROR 18 with a message. What can i do to resolve? Thank you!

  • Casual Listener
  • Hi to everyone, I'm trying to reinstall my spoytify, sorry for my english but i'm italian. I can't reinstall cause it comes to me an error: ERROR 18 with a message. What can i do to resolve? Thank yo...
  • alessio16
  • Casual Listener
  • 639 Views
  • 2 replies
  • 0 likes
  • Account
  • 639 Views
  • 2 replies
  • 0 likes

Problem paying with credit card

Hello! Im trying to upgrade to family account, but when I enter my information I got a message telling me something like "it seems like your card is having a bad day, try again later!" (its in spanish so im not sure what people in the US get, but, yo...

  • Newbie
  • Hello!   Im trying to upgrade to family account, but when I enter my information I got a message telling me something like "it seems like your card is having a bad day, try again later!" (its ...
  • Ox1
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 272 Views
  • 1 replies
  • 0 likes

Don't logg in

Hello buddy's,I need your help... My spotify app from Android has been closed his self and now I don't can logg me in.He says username ore password is wrong. I have me register with Facebook and my password is not wrong...

  • Newbie
  • Hello buddy's, I need your help... My spotify app from Android has been closed his self and now I don't can logg me in. He says username ore password is wrong. I have me register with Facebook an...
  • Ox1
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 258 Views
  • 1 replies
  • 0 likes

Lost Playlist After Upgrade

I restarted my computer and all my spotify playlists are gone. Please note I DID NOT DELETE THEM MYSELF. They are just gone after spotify upgraded itself.

  • Newbie
  • I restarted my computer and all my spotify playlists are gone. Please note I DID NOT DELETE THEM MYSELF. They are just gone after spotify upgraded itself.
  • Gorbs
  • Newbie
  • 2423 Views
  • 11 replies
  • 0 likes
  • Other
  • 2423 Views
  • 11 replies
  • 0 likes

spotify premium changed to free

I have subscribed for spotify premium on the 30th of january, and i got one month free suddenly but suddenly on the third of feb i realized i became a free user !!!

  • Visitor
  • I have subscribed for spotify premium on the 30th of january, and i got one month free suddenly but suddenly on the third of feb i realized i became a free user !!!
  • user-removed
  • Not applicable
  • 284 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
    Unlimited
  • 284 Views
  • 1 replies
  • 0 likes

Deleting my account

I've been having a ton of problems with Spotify today, the contact form didn't answer any of my questions, and now I just want to permanently delete my account. I went to the contact form to request it, yet don't believe anything is happening. Please...

  • Newbie
  • I've been having a ton of problems with Spotify today, the contact form didn't answer any of my questions, and now I just want to permanently delete my account. I went to the contact form to request ...
  • kbrooksc
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
  • 165 Views
  • 1 replies
  • 0 likes

Can't create account or logging by Facebook

Someone used my e-mail address and created an account, now I cannot create any account or log with Facebook, Spotify team does not help to delete this account that isn't mine, so now I cannot use the services AND I didn't receive any confirmation e-m...

  • Casual Listener
  • Someone used my e-mail address and created an account, now I cannot create any account or log with Facebook, Spotify team does not help to delete this account that isn't mine, so now I cannot use the...
  • kbrooksc
  • Community Legend
  • 952 Views
  • 5 replies
  • 0 likes
  • Account
  • 952 Views
  • 5 replies
  • 0 likes

Family Plan Subscription - required data and process

Hello Everybody!(In advance, sorry for my english)Me and my brother planning to subscribe to "Family Plan". Could you share with us the registration process step by step and what data are required during the subscription ?Thank you!BRMark

  • Newbie
  • Hello Everybody! (In advance, sorry for my english) Me and my brother planning to subscribe to "Family Plan".  Could you share with us the registration process step by step and what data a...
  • kbrooksc
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 164 Views
  • 1 replies
  • 0 likes

Spotify account

I cancel my Spotify account I was hoping for you Guys to reimbursed my money thank you very much

  • Newbie
  • I cancel my Spotify account I was hoping for you Guys to reimbursed my money thank you very much
  • kbrooksc
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Account
  • 220 Views
  • 1 replies
  • 0 likes