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Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • ehes
  • Visitor
  • 397002 Views
  • 946 replies
  • 107 likes
  • Account
  • 397002 Views
  • 946 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170709 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170709 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98894 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98894 Views
  • 68 replies
  • 10 likes

Charged four times upon initial subscription

I have just signed up for Spotify Student and I realized that I have been charged 4 times for premium. Twice on January 16th and twice on January 17th. On the 16th I tried subscribing for premium only to run into the same problem many other users hav...

  • Newbie
  • I have just signed up for Spotify Student and I realized that I have been charged 4 times for premium. Twice on January 16th and twice on January 17th. On the 16th I tried subscribing for premiu...
  • DasPeter
  • Community Legend
  • 122 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 122 Views
  • 1 replies
  • 0 likes

Customer service

This is upsurd. I pay for premium I should receive premium service. My offline playlists are unavailable and it's saying I need premium to access it. I continue to pay for premium and can't get it. Very frustrated

  • Newbie
  • This is upsurd. I pay for premium I should receive premium service. My offline playlists are unavailable and it's saying I need premium to access it. I continue to pay for premium and can't get it. V...
  • DasPeter
  • Community Legend
  • 195 Views
  • 3 replies
  • 0 likes
  • Premium
  • 195 Views
  • 3 replies
  • 0 likes

7 day free trial, HELP

So I download the spotify app, and I accidentally clicked on the premium free trail, what happens after it is done? Will my Apple Store account be charged, if so how do I cancel it

  • Newbie
  • So I download the spotify app, and I accidentally clicked on the premium free trail, what happens after it is done? Will my Apple Store account be charged, if so how do I cancel it
  • DasPeter
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
  • 199 Views
  • 1 replies
  • 0 likes

Unfollow Artists

Hi at all, I wanted to unfollow some artists and tried to do so. But everytime i unfollow an artist it will still show at my "following" list... it's pretty annoying ... anyone know why the artists i unfollow still show? i also tried to log out and l...

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  • Casual Listener
  • Hi at all,   I wanted to unfollow some artists and tried to do so. But everytime i unfollow an artist it will still show at my "following" list... it's pretty annoying ... anyone know why the ...
  • meganh007
  • Community Legend
  • 3570 Views
  • 3 replies
  • 0 likes
  • Account
  • 3570 Views
  • 3 replies
  • 0 likes

Spotify account beeing used somewhere else

Hi, my spotify keeps pausing all the time and saying my account is beeing used somewhere else.The problem is, i changed password AND logged out all devices from the website (had to re login on all devices with the new password afterwards) and i'm sti...

  • Newbie
  • Hi, my spotify keeps pausing all the time and saying my account is beeing used somewhere else. The problem is, i changed password AND logged out all devices from the website (had to re login on al...
  • jean3601
  • Community Legend
  • 129 Views
  • 1 replies
  • 0 likes
  • Account
  • 129 Views
  • 1 replies
  • 0 likes

can i transfer my subscription to my new account?

hello! i recently got a new account because i needed a new username but my subscription is on my old account. is there any possible way i could transfer my subscription onto my new account? thanks!!

  • Newbie
  • hello! i recently got a new account because i needed a new username but my subscription is on my old account. is there any possible way i could transfer my subscription onto my new account? thanks!!
  • kbrooksc
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
    Unlimited
  • 141 Views
  • 1 replies
  • 0 likes

Tracks missing

Hey, Been subscribing to Spotify for for a couple of years now and I'm very happy with the service, however, I've been notified a couple of times in the last few weeks that the new Venetian Snares - Traditional Synthesizer Music is now available. I w...

  • Newbie
  • Hey,   Been subscribing to Spotify for for a couple of years now and I'm very happy with the service, however, I've been notified a couple of times in the last few weeks that the new Venetian ...
  • kbrooksc
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
    Unlimited
  • 174 Views
  • 1 replies
  • 0 likes

How to add a second premium account since family is not available in Canada

How to add a second premium account since family is not available in Canada? We want to pay less for a second account for our daughter and somehow we saw it was possible to attach a second premium account for less in canada but I haven't found any wa...

  • Casual Listener
  • How to add a second premium account since family is not available in Canada?  We want to pay less for a second account for our daughter and somehow we saw it was possible to attach a second prem...
  • kbrooksc
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • Premium
  • 142 Views
  • 1 replies
  • 0 likes

Redeem US Gift Card & change country afterwards ?

Hi I have a short question: can i buy a US 12 month Gift card and redeem it and than change my country ? Or will i loose my prepaid months when i change the country ? thanks

  • Newbie
  • Hi   I have a short question: can i buy a US 12 month Gift card and redeem it and than change my country ? Or will i loose my prepaid months when i change the country ?   than...
  • kbrooksc
  • Community Legend
  • 335 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 335 Views
  • 1 replies
  • 0 likes

Artist Verification

I run a record label. I was wondering if I can use a user account named after my labels name to verify my 3 artists accounts. For example, my user account is name GetFameRecords but artists is named ABC, 123, 666. Can I use one user profile to verify...

  • Newbie
  • I run a record label. I was wondering if I can use a user account named after my labels name to verify my 3 artists accounts. For example, my user account is name GetFameRecords but artists is named ...
  • kbrooksc
  • Community Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • Account
  • 349 Views
  • 1 replies
  • 0 likes

Solved!! Charged Twice!

I checked my bank account and there was two payments to spotify! One had the student discount and one was the regular price, I dont know why this happened. I need this fixed ASAP!

  • Newbie
  • I checked my bank account and there was two payments to spotify! One had the student discount and one was the regular price, I dont know why this happened. I need this fixed ASAP!
  • Ox1
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • Account
  • 213 Views
  • 1 replies
  • 0 likes

Please, DELETE my account

Hi there. I've been trying to delete my Spotify account since a lot of time, but it seems impossible. After having filled the contact form, which simply redirects me to the same page (which links me to the contact form, which redirects to the same pa...

  • Visitor
  • Hi there.   I've been trying to delete my Spotify account since a lot of time, but it seems impossible. After having filled the contact form, which simply redirects me to the same page (which ...
  • Ox1
  • Roadie
  • 181 Views
  • 2 replies
  • 0 likes
  • Account
  • 181 Views
  • 2 replies
  • 0 likes

I can't seem to change my email info

I'm trying to exchange my email so i may reuse it for a premium account, without the secuirity limitations of the Facebook social media site....I have updated my Facebook email as instructed on the account page, it has been 48 hours and it has not up...

  • Visitor
  • I'm trying to exchange my email so i may reuse it for a premium account, without the secuirity limitations of the Facebook social media site.... I have updated my Facebook email as instructed on t...
  • KatesHere
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 137 Views
  • 1 replies
  • 0 likes

Cancel Spotify Family

Hello, How can I cancel my Spotify Family ? At this moment, I've an "empty slot" in my Spotify Family since 2 month. But I'm continue to pay for one slot + my "normal" subscription. What's wrong ? How can I cancel this "empty slot" without cancel my ...

  • Casual Listener
  • Hello,   How can I cancel my Spotify Family ?   At this moment, I've an "empty slot" in my Spotify Family since 2 month. But I'm continue to pay for one slot + my "normal" subscription....
  • Ox1
  • Roadie
  • 172 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 172 Views
  • 3 replies
  • 0 likes

unable to set password

Hi trying to set a password to login to devices other then with facebook. It sends me an email, which sends me to set password device page, i've tried putting in a few different passwords, all lower case, upper and lower, uper, lower, and numbers, bu...

  • Newbie
  • Hi trying to set a password to login to devices other then with facebook. It sends me an email, which sends me to set password device page, i've tried putting in a few different passwords, all lower ...
  • KatesHere
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • Account
  • 192 Views
  • 1 replies
  • 0 likes

Chase Sapphire Not Working....AGAIN

I know this has been an issue, but it has once again appeared. I received an email that my premium status was on hold because of a payment issue (which I simply have set to autopay from my Sapphire card). Tried to go in and re-enter my credit card in...

  • Casual Listener
  • I know this has been an issue, but it has once again appeared. I received an email that my premium status was on hold because of a payment issue (which I simply have set to autopay from my Sapphire c...
  • jbssfelix
  • Casual Listener
  • 304 Views
  • 3 replies
  • 2 likes
  • Other
    Premium
    Subscription
  • 304 Views
  • 3 replies
  • 2 likes

No customer service number! Act of Congress to cancel account!!!

It took me WEEKS to have my account CLOSED with this company. Not having a customer service # should have been my first clue that Spotify was going to be a problem!!!! But I paid for the time I used the services and then we made the decision to finan...

  • Newbie
  • It took me WEEKS to have my account CLOSED with this company. Not having a customer service # should have been my first clue that Spotify was going to be a problem!!!! But I paid for the time I used ...
  • KatesHere
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
  • 143 Views
  • 1 replies
  • 0 likes

Did not receive a gift card - loading after payment

I wanted to get a 6 month gift card. My payment was through dotpay. It wen through - I got confirmation from dotpay, but the spotify page only shows "Loading please wait" And that the pay meant is getting processed. Normally it takes only few second ...

  • Casual Listener
  • I wanted to get a 6 month gift card. My payment was through dotpay. It wen through - I got confirmation from dotpay, but the spotify page only shows "Loading please wait" And that the pay meant is ge...
  • KatesHere
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 156 Views
  • 1 replies
  • 0 likes

Adding a non spotify member

My daughter and i are on the spotify premium 129.00 monthly plan. I want to add my husband who's trying spotify for the first time on a different device. How do i do that? Will i be charged twice since ill be using the same card?

  • Newbie
  • My daughter and i are on the spotify premium 129.00 monthly plan. I want to add my husband who's trying spotify for the first time on a different device. How do i do that? Will i be charged twice sin...
  • Taylor
  • Community Legend
  • 131 Views
  • 1 replies
  • 0 likes
  • Other
  • 131 Views
  • 1 replies
  • 0 likes

Student premium charge

Someone please help me. I have tried several times to contact Spotify but haven't received an answer only an automated answer. This is my problem... I tried to purchase the student premium and when I put all my credit card information in and tried to...

  • Visitor
  • Someone please help me. I have tried several times to contact Spotify but haven't received an answer only an automated answer. This is my problem... I tried to purchase the student premium and when I...
  • Taylor
  • Community Legend
  • 99 Views
  • 1 replies
  • 0 likes
  • Premium
  • 99 Views
  • 1 replies
  • 0 likes