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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Rising Star 4
  • Rising Star 4
  • 1550 Views
  • 0 replies
  • 7 likes
  • Security
  • 1550 Views
  • 0 replies
  • 7 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Not applicable
  • 445566 Views
  • 970 replies
  • 108 likes
  • Account
  • 445566 Views
  • 970 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1198908 Views
  • 119 replies
  • 116 likes
  • Account
  • 1198908 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 108200 Views
  • 70 replies
  • 11 likes
  • Account
    Login
    Premium
  • 108200 Views
  • 70 replies
  • 11 likes

I país for premiun and my account still on free version.

I país with credit card, the paymenth is alredy done and im still as a free version

  • Casual Listener
  • I país with credit card, the paymenth is alredy done and im still as a free version
  • Gabyscott
  • Casual Listener
  • 195 Views
  • 4 replies
  • 0 likes
  • Account
    Subscription
  • 195 Views
  • 4 replies
  • 0 likes

ich erhalte keine nachrichten über playlist änderungen

ich erhalte keine nachrichten über playlist änderungen. In der Einstellungen ist alles auf ja.

  • Newbie
  • ich erhalte keine nachrichten über playlist änderungen.  In der Einstellungen ist alles auf ja.
  • 144 Views
  • 0 replies
  • 0 likes
  • Other
  • 144 Views
  • 0 replies
  • 0 likes

Solved!! Cannot download my premium spotify

I updated my phone and I lost my Spotify and I cannot download it, was so desperate that I downloaded this crappy Pro search and paid 4 dollars, and realize it's not the same.. I want my old Spotify back and all my songs.. I paid for those..

  • Newbie
  • I updated my phone and I lost my Spotify and I cannot download it, was so desperate that I downloaded this crappy Pro search and paid 4 dollars, and realize it's not the same.. I want my old Spotify ...
  • jean3601
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Premium
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Premium not allowing me to make payment

I have been using premium for a long time and just received a message saying that my payment would not work. Went in several times with the same payment card used previously as well as trying different cards and the same message keeps popping up. I s...

  • Newbie
  • I have been using premium for a long time and just received a message saying that my payment would not work.  Went in several times with the same payment card used previously as well as trying d...
  • jean3601
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 251 Views
  • 1 replies
  • 0 likes

Spotify premium subscription confusion

I am subscribed to Spotify premium according to my iPhone settings however on my actual Spotify app account it keeps saying free and that it "could not buy premium". When I try to buy premium it says I am already subscribed and that the premium perio...

  • Newbie
  • I am subscribed to Spotify premium according to my iPhone settings however on my actual Spotify app account it keeps saying free and that it "could not buy premium". When I try to buy premium it says...
  • jean3601
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Can't renew Spotify premium

Last month I bought a gift card for Spotify premium while the 3 month for 99 cents offer was going, now my first month is over, but I don't know why Spotify I can't renew my subscription.

  • Newbie
  • Last month I bought a gift card for Spotify premium while the 3 month for 99 cents offer was going, now my first month is over, but I don't know why Spotify I can't renew my subscription.
  • jean3601
  • Community Legend
  • 430 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
    Subscription
  • 430 Views
  • 1 replies
  • 0 likes

Solved!! Student Discount

I was going to use the student discount because I thought it was for students of all levels. I am in high school. After I paid it will not let me finish registration. How do I get my refund or how do I finish registration?

  • Newbie
  • I was going to use the student discount because I thought it was for students of all levels. I am in high school. After I paid it will not let me finish registration. How do I get my refund or how do...
  • jean3601
  • Community Legend
  • 273 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 273 Views
  • 1 replies
  • 0 likes

Solved!! Free 1 Month Premium Not Received.

Hi, In short: I see an offer for 1 month premium free if you sign up for premium.Click on it. Change my payment method to Redeem Gift Card.Submit legit Gift Card.Get only 1 month. I am sure that the honest people of spotify did not design this **Prom...

  • Newbie
  • Hi,   In short:   I see an offer for 1 month premium free if you sign up for premium. Click on it.  Change my payment method to Redeem Gift Card. Submit legit Gift Card. Get on...
  • jean3601
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 252 Views
  • 1 replies
  • 0 likes

Solved!! Account reset after password reset

Hi,after I had forgotten my password yesterday, I changed it by the option 'Reset password'.Now I'm very surprised, because my premium and playlists are not visible.On what is this?

  • Newbie
  • Hi, after I had forgotten my password yesterday, I changed it by the option 'Reset password'. Now I'm very surprised, because my premium and playlists are not visible. On what is this?  
  • jean3601
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 245 Views
  • 1 replies
  • 0 likes

Solved!! Dobbel payment

I have been a Spotify client long time.I have a problem now with Spotify. Since June 2015 I have been charget dobbelt for Spotify Premium.Something is wrong with the sistem and I had till now a dobble payment every months, in total 9 months.Apple sup...

  • Newbie
  • I have been a Spotify client long time. I have a problem now with Spotify. Since June 2015 I have been charget dobbelt for Spotify Premium. Something is wrong with the sistem and I had till now a d...
  • jean3601
  • Community Legend
  • 299 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 299 Views
  • 1 replies
  • 0 likes

Solved!! upgraded to premium and phone still asking me to upgrade

Hi, All.. I have upgraded to premium (actually 3 times by mistake) Site is not very user friendly. I keep pulling site up on phone and I am not getting premium, just the same question to upgrade,(how many times do I have to do it to get what I have a...

  • Newbie
  • Hi, All.. I have upgraded to premium (actually 3 times by mistake) Site is not very user friendly. I keep pulling site up on phone and I am not getting premium, just the same question to upgrade,(how...
  • jean3601
  • Community Legend
  • 559 Views
  • 1 replies
  • 0 likes
  • Account
  • 559 Views
  • 1 replies
  • 0 likes

Solved!! Payment , after cancelled subscription.

I cancled my premium spotify two or three months ago, and I havent had a problem. But just this morning I noticed that the money for a premium accout has been taken out of my paypal. I no longer have this subscription, and have not been upgraded to t...

  • Newbie
  • I cancled my premium spotify two or three months ago, and I havent had a problem.   But just this morning I noticed that the money for a premium accout has been taken out of my paypal. I no lo...
  • jean3601
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • Account
  • 332 Views
  • 1 replies
  • 0 likes

Solved!! Account

I have Spotify premium from Telia until 5 March, but I have now realized that I have payed as a private person as well! I want that money back, it is a couple of mounths á 99:-/m. Can you help me? //Anna Mähler

  • Newbie
  • I have Spotify premium from Telia until 5 March, but I have now realized that I have payed as a private person as well! I want that money back, it is a couple of mounths á 99:-/m. Can you h...
  • jean3601
  • Community Legend
  • 214 Views
  • 1 replies
  • 0 likes
  • Account
  • 214 Views
  • 1 replies
  • 0 likes

Solved!! Gift Code

Dear Spotify Community, I remembered today, that I bought some gift cards for spotify on my Turkey trip this summer and now I want to use this gift cards on my account, but I am now back in Germany, is there a possibility to use this gift cards on my...

  • Visitor
  • Dear Spotify Community,   I remembered today, that I bought some gift cards for spotify on my Turkey trip this summer and now I want to use this gift cards on my account, but I am now back in ...
  • jean3601
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 243 Views
  • 1 replies
  • 0 likes

The App

Why if I pay for premium is the app not included? I keep getting set to the iPhone App Store and they want me to pay for it. Seems like a rip off to me.

  • Newbie
  • Why if I pay for premium is the app not included? I keep getting set to the iPhone App Store and they want me to pay for it. Seems like a rip off to me.
  • user-removed
  • Not applicable
  • 152 Views
  • 1 replies
  • 0 likes
  • Premium
  • 152 Views
  • 1 replies
  • 0 likes

30 day free trial

Ok, so I signed up for the 30 day free premium trial. I entered my payment details and everything. I changed my mind and decided I didn't want to do that shortly after, so I cancelled my subscription. Will I still be charged even though I cancelled m...

  • Newbie
  • Ok, so I signed up for the 30 day free premium trial. I entered my payment details and everything. I changed my mind and decided I didn't want to do that shortly after, so I cancelled my subscription...
  • user-removed
  • Not applicable
  • 157 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Spotify says I am a free user yet they are charging my card.

Spotify's user page states that I am on a free subscription yet I recieved a charge on my credit card. I have signed in to my spotify accont and there is no option that allows me to cancel it. Anyone know how to?

  • Newbie
  • Spotify's user page states that I am on a free subscription yet I recieved a charge on my credit card. I have signed in to my spotify accont and there is no option that allows me to cancel it. Anyone...
  • user-removed
  • Not applicable
  • 157 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 157 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan not adding users correctly

Today I purchased the family plan with 1 additional user. When I add the user, and the accept the request by clicking on the link from the email, they get the following error message: "Cannot join Spotify Family Sorry! You're already a member of this...

  • Casual Listener
  • Today I purchased the family plan with 1 additional user. When I add the user, and the accept the request by clicking on the link from the email, they get the following error message:   "Canno...
  • jean3601
  • Community Legend
  • 1469 Views
  • 8 replies
  • 0 likes
  • Subscription
  • 1469 Views
  • 8 replies
  • 0 likes

I pay for premium but only Get free accounts!!!

Spotify you to fix this asap. I have always for years been a premium user, now all my accounts are free??!!

  • Casual Listener
  • Spotify you to fix this asap. I have always for years been a premium user, now all my accounts are free??!!
  • user-removed
  • Not applicable
  • 216 Views
  • 3 replies
  • 0 likes
  • Premium
  • 216 Views
  • 3 replies
  • 0 likes

Help! My Spotify account is totally screwed up!

I originally subscribed whilst on holiday in Spain 2 years ago....and even though I now have Spotify premium (and paying for it!) when I try to access it on iPad or iPhone it still thinks I'm in Spain and tells me I cannot login from a foreign locati...

  • Casual Listener
  • I originally subscribed whilst on holiday in Spain 2 years ago....and even though I now have Spotify premium (and paying for it!) when I try to access it on iPad or iPhone it still thinks I'm in Spai...
  • user-removed
  • Not applicable
  • 375 Views
  • 3 replies
  • 0 likes
  • Premium
  • 375 Views
  • 3 replies
  • 0 likes