Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
83219 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
104148 Views
10 replies
3 likes
I started on Premium a few days ago, but yesterday after I added a new song it suddenly changed back to Free. I contacted Spotify and am getting a refund but when I try to re-subscribe to Premium only the Spotify Family plan is available instead of t...
I started on Premium a few days ago, but yesterday after I added a new song it suddenly changed back to Free. I contacted Spotify and am getting a refund but when I try to re-subscribe to Prem...
Spotify Star
592 Views
2 replies
0 likes
I cancelled Premium subscription to continue Spotify membership through Vodafone. Now I can't log in anymore to the app. I can log in on website but not into the app. I've changed password, logged out everywhere, cleared cache, uninstalled and re-ins...
I cancelled Premium subscription to continue Spotify membership through Vodafone. Now I can't log in anymore to the app. I can log in on website but not into the app. I've changed password, logged ou...
Spotify Star
724 Views
3 replies
0 likes
Hi, I am moving back to Spain in a month so I'd like to subscribe in such country with my Sapnish bank account. I was premium and followed all the stated steps to change the subscription, none of them worked. That's the reason why I unsubscribed. I'd...
Hi, I am moving back to Spain in a month so I'd like to subscribe in such country with my Sapnish bank account. I was premium and followed all the stated steps to change the subscr...
Community Legend
300 Views
1 replies
0 likes
When I signed up for Spotify, it was through the phone app that gave me 7 days Trial. That was on January 13th. Then I got an email for 30 Days Trial and I signed up for that because I found that I liked Spotify. I'm pretty sure I gave my bank accoun...
When I signed up for Spotify, it was through the phone app that gave me 7 days Trial. That was on January 13th. Then I got an email for 30 Days Trial and I signed up for that because I found that I l...
Not applicable
358 Views
1 replies
0 likes
I cancelled my subcription and still got charged which im highly unhappy about
I cancelled my subcription and still got charged which im highly unhappy about
Roadie
241 Views
1 replies
0 likes
My acccount is tied to Facebook. I've changed my FB password, removed FB access, logged back into Spotify after logging off all sessions. Attempts to set a Spotify password so I can stop using fail. It says it is unable to set the password at this ti...
My acccount is tied to Facebook. I've changed my FB password, removed FB access, logged back into Spotify after logging off all sessions. Attempts to set a Spotify password so I can stop ...
Casual Listener
355 Views
1 replies
0 likes
I wanted to know I did a plan but I wanted to change my account thought I login to the right one which is bmwjs found out I didn't but just payed 15 for family plan
I wanted to know I did a plan but I wanted to change my account thought I login to the right one which is bmwjs found out I didn't but just payed 15 for family plan
Newbie
352 Views
1 replies
0 likes
Hi fellow forumer. I bought Spotify Premium on 27th january 2016 and today, 3rd February 2016, my account show up as Free, even though my receipt clearly stated 27th January 2016, to my username. None of the workaround in the community work for me i....
Hi fellow forumer. I bought Spotify Premium on 27th january 2016 and today, 3rd February 2016, my account show up as Free, even though my receipt clearly stated 27th January 2016, to my username. Non...
281 Views
0 replies
0 likes
Hi,I need help on how to recover my email account. I only rember my username and i am being charge for my premium account. My smartphone wad reset an unable to log in to my spotify account.Thanks
Hi, I need help on how to recover my email account. I only rember my username and i am being charge for my premium account. My smartphone wad reset an unable to log in to my spotify account. Than...
Casual Listener
347 Views
2 replies
0 likes
I got a three month subscription for 9.99 it is now the second month and it charged me again
I got a three month subscription for 9.99 it is now the second month and it charged me again
266 Views
0 replies
0 likes
Por favor, quiero ordenar mis playlists por orden alfabético. ¿ Como puedo hacerlo ?.
Por favor, quiero ordenar mis playlists por orden alfabético. ¿ Como puedo hacerlo ?.
Spotify Star
5878 Views
5 replies
0 likes
I was logged off of my premium account earlier then it wouldn't let me log back in. I reset password and now it says there are other devises available.. It comes up as 'LUCA-PC'.. is Luca a name or what as I have never set account link to pc
I was logged off of my premium account earlier then it wouldn't let me log back in. I reset password and now it says there are other devises available.. It comes up as 'LUCA-PC'.. is Luca a name or w...
Casual Listener
240 Views
1 replies
0 likes
Facebook shows when I update a playlist but not what I listen to, I'm pretty sure I have all the correct features enabled.
Facebook shows when I update a playlist but not what I listen to, I'm pretty sure I have all the correct features enabled.
220 Views
0 replies
0 likes
I changed my password now when ever I try to log in it says failure due to incorrect email/password I've checked the spelling it's all correct anybody have this happen to them?
I changed my password now when ever I try to log in it says failure due to incorrect email/password I've checked the spelling it's all correct anybody have this happen to them?
Newbie
323 Views
1 replies
0 likes
Hi, recently i noticed that my spotify was premium with Telia -Your subscription is associated with our partner Telia . Thank you to contact Telia any questions about your subscription.- And i think it's a fraud. How can i canceled all this ? Thanks
Hi, recently i noticed that my spotify was premium with Telia -Your subscription is associated with our partner Telia . Thank you to contact Telia any questions about your subscription.- And i think ...
Not applicable
834 Views
4 replies
0 likes
I got the 3 months premium for £9.99 offer but I've got an email saying it's about to expire in 7days and it only been 3weeks so have I only got 1month premium? Because I should have got 3months
I got the 3 months premium for £9.99 offer but I've got an email saying it's about to expire in 7days and it only been 3weeks so have I only got 1month premium? Because I should have got 3months
Not applicable
663 Views
3 replies
1 likes
I want to buy premium for my account, but everytime I try to click on "paysafecard" on the payment methods it just shows me the standard pay pal screen. I deleted cookies & cache and tried other browsers, but it still doesn't work. I was able to buy ...
I want to buy premium for my account, but everytime I try to click on "paysafecard" on the payment methods it just shows me the standard pay pal screen. I deleted cookies & cache and tried other ...
345 Views
0 replies
0 likes
so i recently took advantage of the student discount thing and got myself premium. buut it still says im a free user...where the F is my premium? i better get my unused days of premium re funded. i should just sue or something... last time i got prem...
so i recently took advantage of the student discount thing and got myself premium. buut it still says im a free user...where the F is my premium? i better get my unused days of premium re funded. i s...
Newbie
4511 Views
10 replies
1 likes
Buenas tardes, recientemente cambie mi equipo y cuando volví a poner los datos de la cuenta me di cuenta que había perdido la opción de los 30 días gratis que te dan luego de suscribirte a spotify premium. Por favor su apoyo en la resolución de este ...
Buenas tardes, recientemente cambie mi equipo y cuando volví a poner los datos de la cuenta me di cuenta que había perdido la opción de los 30 días gratis que te dan luego de suscribirte a spotify pr...
190 Views
0 replies
0 likes
)Hi, today oddly enough I lost my premium membership status half way throughout the day. However during the afternoon it was fine. I've tried following the guidelines stated on the forums but unfortunately for me it hasn't worked. I've double checked...
)Hi, today oddly enough I lost my premium membership status half way throughout the day. However during the afternoon it was fine. I've tried following the guidelines stated on the forums but unfortu...
333 Views
0 replies
0 likes
