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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

  • Newbie
  • Bittencourt
  • Spotify Star
  • 179006 Views
  • 190 replies
  • 13 likes
  • Account
    Free
  • 179006 Views
  • 190 replies
  • 13 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Babyodaa
  • Roadie
  • 11624 Views
  • 6 replies
  • 11 likes
  • Security
  • 11624 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ninux
  • Casual Listener
  • 517753 Views
  • 986 replies
  • 113 likes
  • Account
  • 517753 Views
  • 986 replies
  • 113 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • 12paws
  • Casual Listener
  • 126342 Views
  • 74 replies
  • 12 likes
  • Account
    Login
    Premium
  • 126342 Views
  • 74 replies
  • 12 likes

total time listening on spotify

Is there any way to see how much time an account spent playing music on spotify?

  • Newbie
  • Is there any way to see how much time an account spent playing music on spotify?
  • tommyb1
  • Newbie
  • 3570 Views
  • 2 replies
  • 15 likes
  • 3570 Views
  • 2 replies
  • 15 likes

Payment applied but without premium subscription

I made my premium for family plan pay, the bank already confirmed me that the payment it's done but my Spotify account stills as a free account.Does anyone have a support mail contact or something like that ?

  • Newbie
  • I made my premium for family plan pay, the bank already confirmed me that the payment it's done but my Spotify account stills as a free account. Does anyone have a support mail contact or something ...
  • LordRollin
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 230 Views
  • 1 replies
  • 0 likes

3 mos premium for Php9

Hi can anyone help me please i subscribe this offer for 9php for 3mos but when i go premium/check my account status its show only 1month and charging me for 129per mo. can anyone help me with this?

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  • Newbie
  •   Hi  can anyone help me please i subscribe this offer for 9php for 3mos but when i go premium/check my account status its show only 1month and charging me for 129per mo. can anyone help m...
  • 180 Views
  • 0 replies
  • 0 likes
  • Premium
  • 180 Views
  • 0 replies
  • 0 likes

weird activity on account

There is an account under my credit card being billed that does not belong to me. I do not have any other information regarding this account, all I know is that I'm getting charged twice monthly for Spotify on my credit card statement... The account ...

  • Newbie
  • There is an account under my credit card being billed that does not belong to me. I do not have any other information regarding this account, all I know is that I'm getting charged twice monthly for ...
  • driveflanger
  • Community Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 201 Views
  • 1 replies
  • 0 likes

TWO ACCOUNTS

HELP! - last year I signed up to spotify with an old email address and never used spotify - it was literally sitting on my desktop. Just recently I've tried to use the app instead of youtube and I couldn't log in AT ALL. It kept asking me to log in w...

  • Newbie
  • HELP! - last year I signed up to spotify with an old email address and never used spotify - it was literally sitting on my desktop. Just recently I've tried to use the app instead of youtube and I co...
  • driveflanger
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • Account
  • 141 Views
  • 1 replies
  • 0 likes

Charged for spotify student, not premium?

Hi, I entered my information to be charged for spotify premium with the student discount. After that, I got to the page where spotify asks my "student" information. I was not aware this deal was only for college students, so I exited the page because...

  • Newbie
  • Hi, I entered my information to be charged for spotify premium with the student discount. After that, I got to the page where spotify asks my "student" information. I was not aware this deal was only...
  • Bittencourt
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 168 Views
  • 1 replies
  • 0 likes

Desktop App cannot log in ..

I registered with spotify and decided to download the desktop application.After installation it asked for [account name] + [password]After entering I get error code 3 which says I don't exist. Seeing as how the account name a password are required to...

  • Casual Listener
  • I registered with spotify and decided to download the desktop application. After installation it asked for [account name] + [password] After entering I get error code 3 which says I don't exist.&nb...
  • Bittencourt
  • Spotify Star
  • 438 Views
  • 4 replies
  • 0 likes
  • Login
  • 438 Views
  • 4 replies
  • 0 likes

Facebook Account Linked to wrong Spotify Account

My Facebook Account is setup with a free account to spotify. I also have a premium subscription that I use regularly. When I try to link my Facebook to my Premium account it says its linked to another account. I cant seem to delete my free account or...

  • Newbie
  • My Facebook Account is setup with a free account to spotify. I also have a premium subscription that I use regularly. When I try to link my Facebook to my Premium account it says its linked to anothe...
  • 187 Views
  • 0 replies
  • 0 likes
  • Account
    Free
    Premium
  • 187 Views
  • 0 replies
  • 0 likes

Paying for premium but free account

Been on premium for years. All of a sudden im on free account. Tried logging off, deleting app etc. What can i do?

  • Casual Listener
  • Been on premium for years. All of a sudden im on free account. Tried logging off, deleting app etc. What can i do?
  • AndoriAvalonia
  • Newbie
  • 466 Views
  • 7 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 466 Views
  • 7 replies
  • 0 likes

Quit myself as admin in a family subscription.

Hey guys,I'm the admin of a family-subscription and I want to change the profile or account which is the currently Admin.How can I fix this problem easily? (The admin account should not be a subscriber of the family-subs. anymore) Thx

  • Newbie
  • Hey guys, I'm the admin of a family-subscription and I want to change the profile or account which is the currently Admin. How can I fix this problem easily? (The admin account should not be a subs...
  • LordRollin
  • Community Legend
  • 203 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 203 Views
  • 1 replies
  • 0 likes

Trouble canceling Premium Trial Subscription

My Premium trial subscription ends soon and I want to cancel it, but when I log in and go to the Subscriptions page there is no option to cancel. The only option is to Subscribe, which is confusing, because I am already subscribed.Please help. Thank ...

  • Newbie
  • My Premium trial subscription ends soon and I want to cancel it, but when I log in and go to the Subscriptions page there is no option to cancel. The only option is to Subscribe, which is confusing, ...
  • LordRollin
  • Community Legend
  • 172 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 172 Views
  • 2 replies
  • 0 likes

Solved!! End family plan

I want to terminate My family plan but when I try My premium subskription terminates instead.

  • Casual Listener
  • I want to terminate My family plan but when I try My premium subskription terminates instead.
  • LordRollin
  • Community Legend
  • 491 Views
  • 5 replies
  • 0 likes
  • Premium
    Subscription
  • 491 Views
  • 5 replies
  • 0 likes

Solved!! Can't Find Payment Details

Hello, I need to change my payment details as my credit card information has changed. However, when I got to the subscritpion page, I am not able to change anything as it only shows that I am premium and when my payment will renew. Can you please ass...

  • Newbie
  • Hello,   I need to change my payment details as my credit card information has changed. However, when I got to the subscritpion page, I am not able to change anything as it only shows that I a...
  • 1141187612
  • Newbie
  • 3088 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 3088 Views
  • 2 replies
  • 0 likes

Student discount charges

How can I fix or contact Spotify? I upgraded to the student discount and l received my receipt for my subscription. I then look at my bank statement and saw they had charged me 2 more times for the same subscription! How can I fix this and get my mon...

  • Newbie
  • How can I fix or contact Spotify? I upgraded to the student discount and l received my receipt for my subscription. I then look at my bank statement and saw they had charged me 2 more times for the s...
  • driveflanger
  • Community Legend
  • 250 Views
  • 1 replies
  • 1 likes
  • Account
    Other
    Premium
    Subscription
  • 250 Views
  • 1 replies
  • 1 likes

Solved!! Reproducir canciones

Por que no puedo reproducir algunas canciones me aparecen en gris

  • Casual Listener
  • Por que no puedo reproducir algunas canciones me aparecen en gris 😞
  • iZarw
  • Casual Listener
  • 471 Views
  • 2 replies
  • 0 likes
  • Other
    Premium
  • 471 Views
  • 2 replies
  • 0 likes

why do I pay 12.99 a month and not 9.99?

I just realized everyone I know who has spotify premium pays 9.99 a month but I've always paid 12.99 a month. It even says when you sign up 9.99. how do I get this corrected if anyone knows?? There is no help to contact anyone at Spotify

  • Newbie
  • I just realized everyone I know who has spotify premium pays 9.99 a month but I've always paid 12.99 a month. It even says when you sign up 9.99. how do I get this corrected if anyone knows...
  • Nico
  • Community Legend
  • 3793 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 3793 Views
  • 1 replies
  • 0 likes

Solved!! Recover Playlist from Old Account

Hi, I recently switched from a facebook linked account to an account based off of my email. However, that facebook account has been deactivated so I no longer have access to the playlists on that profile. Is there anyway I can still recover those? Th...

  • Casual Listener
  • Hi,   I recently switched from a facebook linked account to an account based off of my email. However, that facebook account has been deactivated so I no longer have access to the playlists on...
  • JSoy
  • Casual Listener
  • 755 Views
  • 2 replies
  • 0 likes
  • Account
  • 755 Views
  • 2 replies
  • 0 likes

Can't login to Spotify from iPhone when off WiFi

I have a Spotify Premium account and last August I bought a new iPhone 6s to replace my old iPhone 5s. I noticed that I was still able to use Spotify on my phone while at the house and on WiFi, but when I would try to use Spotify in the car, Spotify ...

  • Casual Listener
  •     I have a Spotify Premium account and last August I bought a new iPhone 6s to replace my old iPhone 5s.  I noticed that I was still able to use Spotify on my phone while at the ho...
  • 309 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
  • 309 Views
  • 0 replies
  • 0 likes

Account was deactivated?

My account was deactivated because of a chargeback on my account. The chargeback was issued because Spotify randomly jumped my charge up from the student price to the full 10 dollars. Now I was not given nor can I find any way to reactivate my accoun...

  • Visitor
  • My account was deactivated because of a chargeback on my account. The chargeback was issued because Spotify randomly jumped my charge up from the student price to the full 10 dollars. Now I was not g...
  • LordRollin
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 239 Views
  • 1 replies
  • 0 likes

Have been charged repeatedly on my account

Spotify told me my account info was not working. Since i was a student, I decided to update my account to the student discount and enter in my credit card. I kept being informed my account was still not working, etc. Finally frusterated, I just logge...

  • Newbie
  • Spotify told me my account info was not working. Since i was a student, I decided to update my account to the student discount and enter in my credit card. I kept being informed my account was still ...
  • LordRollin
  • Community Legend
  • 178 Views
  • 1 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 178 Views
  • 1 replies
  • 1 likes