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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8748 Views
  • 1 replies
  • 9 likes
  • Security
  • 8748 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • g2_gdlm
  • Casual Listener
  • 478474 Views
  • 979 replies
  • 111 likes
  • Account
  • 478474 Views
  • 979 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1209990 Views
  • 119 replies
  • 117 likes
  • Account
  • 1209990 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 120106 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 120106 Views
  • 72 replies
  • 12 likes

Avslutade att betala via telefonräkningen hos Telia

hur gör jag med att betala mitt premiumabonnemang fortsättningsvis ? Avslutasde min betalning på 99 kr /mån för premium de 9/2 -2016 genom min telefonräkning. Hur gör för att ändra betalningsätt så jag kan tex betala med e faktura eller kort framöver...

  • Newbie
  • hur gör jag med att betala mitt premiumabonnemang fortsättningsvis ? Avslutasde min betalning på 99 kr /mån för premium de 9/2 -2016 genom min telefonräkning. Hur gör för att ändra betalningsätt så j...
  • 259 Views
  • 0 replies
  • 0 likes
  • Account
  • 259 Views
  • 0 replies
  • 0 likes

Login error

Vodafone my provider changed my Spotify so I had to reinstall. On doing so it will not recognise my username and password. Keeps saying login error. I have tried changing my password and I can login in on here but not the app on iOS

  • Casual Listener
  • Vodafone my provider changed my Spotify so I had to reinstall. On doing so it will not recognise my username and password. Keeps saying login error. I have tried changing my password and I can login ...
  • MaryS
  • Roadie
  • 386 Views
  • 7 replies
  • 0 likes
  • Account
  • 386 Views
  • 7 replies
  • 0 likes

Account being hacked every week...

Hi there.It appears im fighting with an hacker since 5-6 weeks to keep control of my premium account.. Every now and then, mostly every week, all my playlists disapears and new user created ones get in... Its clearly not from me because I listen to e...

  • Newbie
  • Hi there. It appears im fighting with an hacker since 5-6 weeks to keep control of my premium account.. Every now and then, mostly every week, all my playlists disapears and new user created ones ...
  • Harlowin
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • Account
  • 254 Views
  • 1 replies
  • 0 likes

Premium paused

I have a message on my iphone and online application saying that premium is paused because my last payment didn't work. However I have an Apple Store receipt in my email and I can see via my online banking that payment went through. How can I fix thi...

  • Newbie
  • I have a message on my iphone and online application saying that premium is paused because my last payment didn't work.  However I have an Apple Store receipt in my email and I can see via my on...
  • Raysfan11
  • Newbie
  • 469 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 469 Views
  • 2 replies
  • 0 likes

Problem with a premium account

Hi!. Recently i have a problem with my account because the application and the web page has not allowed to pay the premium... And I do not know why.. Last year I had premium account without problems until now.. Thanks for the support.

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  • Casual Listener
  • Hi!. Recently i have a problem with my account because the application and the web page has not allowed to pay the premium... And I do not know why.. Last year I had premium account without problems ...
  • KatesHere
  • Community Legend
  • 289 Views
  • 3 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 289 Views
  • 3 replies
  • 0 likes

Solved!! How do I permanently delete my Spotify account?

How do I permanently delete my Spotify account? Tried - contact us form but it doesn't seem to work, is there an email I can send to

  • Visitor
  • How do I permanently delete my Spotify account?   Tried - contact us form but it doesn't seem to work, is there an email I can send to  
  • KatesHere
  • Community Legend
  • 66715 Views
  • 12 replies
  • 1 likes
  • Account
  • 66715 Views
  • 12 replies
  • 1 likes

been charged 2 months in a row

I dont have or want premium but after canceling, my account still gets charged

  • Casual Listener
  • I dont have or want premium but after canceling, my account still gets charged
  • ElusiveHalcyon
  • Gig Goer
  • 230 Views
  • 3 replies
  • 0 likes
  • Account
  • 230 Views
  • 3 replies
  • 0 likes

changing email address

I heard that you get a discount for being a student. How do I change my email address on my account to my school email to get the discount?

  • Newbie
  • I heard that you get a discount for being a student. How do I change my email address on my account to my school email to get the discount? 
  • KatesHere
  • Community Legend
  • 284 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 284 Views
  • 1 replies
  • 0 likes

#ThrowboackThursday Playlist

I really liked Spotify's own "#ThrowboackThursday" playlist that's been available the last week or so. However, it appears that it was updated today with all new songs. Is there a way to retreive last week's version?

  • Newbie
  • I really liked Spotify's own "#ThrowboackThursday" playlist that's been available the last week or so.  However, it appears that it was updated today with all new songs.  Is there a way to ...
  • KatesHere
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium
  • 144 Views
  • 1 replies
  • 0 likes

Help Me! Can I get a cancellation and refund

I have never gone premium with Spotify, I always have used the free version logged in with Facebook.With financial issues I have been looking into my transactions and back statements. To my Complete horror I find that from January 2014 I have been pa...

  • Newbie
  • I have never gone premium with Spotify, I always have used the free version logged in with Facebook. With financial issues I have been looking into my transactions and back statements. To my Complet...
  • KatesHere
  • Community Legend
  • 208 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Other
    Premium
    Security
    Subscription
    Unlimited
  • 208 Views
  • 1 replies
  • 0 likes

passwod reset

i reset my password and it still wont let me log on from the app. what is that?? everytime i want to use spotify i have to reset password in order to use my account

  • Casual Listener
  • i reset my password and it still wont let me log on from the app. what is that?? everytime i want to use spotify i have to reset password in order to use my account
  • m_yu84
  • Casual Listener
  • 227 Views
  • 2 replies
  • 1 likes
  • Account
    Login
  • 227 Views
  • 2 replies
  • 1 likes

Can't Purchase Gift Card

I'm trying to purchase a gift card for 6 months, but I keep getting an error that states: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method. But, I know ther...

  • Newbie
  • I'm trying to purchase a gift card for 6 months, but I keep getting an error that states:   Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charge...
  • LordRollin
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 228 Views
  • 1 replies
  • 0 likes

Changing Premium Accounts

I have been trying to contact spotify and has emailed spotify for help. I am currently a college student who has been on the Premium account and has been wanting to get switched over to the college one. Is there anyway I can get refunded for the time...

  • Newbie
  • I have been trying to contact spotify and has emailed spotify for help. I am currently a college student who has been on the Premium account and has been wanting to get switched over to the college o...
  • LordRollin
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Other
    Premium
    Subscription
  • 190 Views
  • 1 replies
  • 0 likes

Student Discount

I originally signed up with a student premium account ($4.99/mo), but now I am being charged $9.99/mo; yet, I'm still a student. How do I alter the settings on my account?

  • Newbie
  • I originally signed up with a student premium account ($4.99/mo), but now I am being charged $9.99/mo; yet, I'm still a student. How do I alter the settings on my account?
  • Nico
  • Community Legend
  • 293 Views
  • 3 replies
  • 0 likes
  • Premium
  • 293 Views
  • 3 replies
  • 0 likes

How i can deled a facebook account i log in with the wrong one of a friend

I have a subscription with Rogers Canada for 24 months , I just want to delete the account and put the right on log in with facebook and get all my playlist back .

  • Casual Listener
  • I have a subscription with Rogers Canada for 24 months , I just want to delete the account and put the right on log in with facebook and get all my playlist back .
  • Epiialdasoro8
  • Casual Listener
  • 253 Views
  • 1 replies
  • 0 likes
  • Account
    Subscription
  • 253 Views
  • 1 replies
  • 0 likes

Family Plan

Approximately 2 weeks ago I upgraded to the family plan so my kids could both listen to spotify at the same time on different devices. Unfortunately, it isn't working properly. When one is using spotify and the other accesses their own play list, the...

  • Newbie
  • Approximately 2 weeks ago I upgraded to the family plan so my kids could both listen to spotify at the same time on different devices.  Unfortunately, it isn't working properly.  When one i...
  • debstanley
  • Newbie
  • 739 Views
  • 7 replies
  • 0 likes
  • Premium
  • 739 Views
  • 7 replies
  • 0 likes

Pating for premium but unable to listen offline

So I have been paying for Spotify Premium for the last year or so, however now I can not listen offline. I have checked staus Im still at premium. I downloaded songs and suddenly they are not on my ipod. I go to my songs and it tells me I am offline ...

  • Newbie
  • So I have been paying for Spotify Premium for the last year or so, however now I can not listen offline. I have checked staus Im still at premium. I downloaded songs and suddenly they are not on my i...
  • Clascee
  • Newbie
  • 141 Views
  • 1 replies
  • 0 likes
  • Premium
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! charged extra for College account

I had a Spotify College account and this last payment period I was charged 9.99 instead of the 4.99 and it says my next payment will also be 9.99. I'ts the middle of the semester and i'm still in college for a couple more years. Now when I try and go...

  • Newbie
  • I had a Spotify College account and this last payment period I was charged 9.99 instead of the 4.99 and it says my next payment will also be 9.99. I'ts the middle of the semester and i'm still in col...
  • kbrooksc
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 272 Views
  • 1 replies
  • 0 likes

Payment not working for free Chromecast offer

Hi, I am trying to redeem the free Chromecast with Premium membership offer: https://www.spotify.com/us/purchase/campaign/chromecast-2016/#__main-pci-credit-card I have tried both Chrome and IE (no-plugins) and neither CC or PayPal work. Here is Chro...

  • Newbie
  • Hi,   I am trying to redeem the free Chromecast with Premium membership offer:  https://www.spotify.com/us/purchase/campaign/chromecast-2016/#__main-pci-credit-card  I have tried bot...
  • kbrooksc
  • Community Legend
  • 186 Views
  • 1 replies
  • 0 likes
  • Premium
  • 186 Views
  • 1 replies
  • 0 likes

Will my offline playlists be lost?

Hi so i'm planning on buying the 3 month gift card for myself. I'm currently on premium right now and it will expire on Feb 29. And I plan to redeem the gift card in the middle of march so when i switch back to premium will my offline playlists be go...

  • Visitor
  • Hi so i'm planning on buying the 3 month gift card for myself. I'm currently on premium right now and it will expire on Feb 29. And I plan to redeem the gift card in the middle of march so when i swi...
  • LordRollin
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 155 Views
  • 1 replies
  • 0 likes