Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 4804 Views
  • 1 replies
  • 9 likes
  • Security
  • 4804 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Ryankewley
  • Newbie
  • 466823 Views
  • 976 replies
  • 111 likes
  • Account
  • 466823 Views
  • 976 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1206146 Views
  • 119 replies
  • 117 likes
  • Account
  • 1206146 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Maria
  • Moderator
  • 114771 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 114771 Views
  • 72 replies
  • 12 likes

Cannot unlink facebook

my account is connected to my friends facebook account which is really frustrating because i find no option to unlink his facebook account which is giving him access to my spotify! could someone please unlink the facebook from my account so i can log...

  • Newbie
  • my account is connected to my friends facebook account which is really frustrating because i find no option to unlink his facebook account which is giving him access to my spotify! 😞 could someone p...
  • Bittencourt
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 294 Views
  • 1 replies
  • 0 likes

Solved!! Changing profile picture

Can I change my profile picture?I disabled my facebook and now I am no profile photo the Spotfy

  • Casual Listener
  • Can I change my profile picture? I disabled my facebook and now I am no profile photo the Spotfy
  • danilopinotti
  • Casual Listener
  • 4842 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 4842 Views
  • 2 replies
  • 0 likes

Song can not be played

I've got premium and the problem is that i can't play any song of any list which is strange because on my smartphone and tablet (both Android) everything is fine.Even if i downloaded the playlist it doesn't work.I've delted and installed spotify but ...

  • Newbie
  • I've got premium and the problem is that i can't play any song of any list which is strange because on my smartphone and tablet (both Android) everything is fine. Even if i downl...
  • OviiiOne
  • Community Legend
  • 143 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Premium
  • 143 Views
  • 1 replies
  • 0 likes

Solved!! Cancel payment paypal

Hello I'm a french userThe 15/01, I subscribed to the spotify prenium 0 € for 30 daysThe 14/02, I unsubscribed be fair to 30 daysIn my spotify account, I have an order from 9 € 99, which appears well as of 14/02and I have a paypal payment of 9 € 99, ...

  • Casual Listener
  • Hello   I'm a french user The 15/01, I subscribed to the spotify prenium 0 € for 30 days The 14/02, I unsubscribed be fair to 30 days In my spotify account, I have an order from 9 € 99, whi...
  • Wocam
  • Casual Listener
  • 1600 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 1600 Views
  • 2 replies
  • 0 likes

Solved!! I cannot use spotify

HiI just got Spotify premium but I am unable to use it. It won't let me login and keeps saying the email already exists (I'm not creating a new account I'm just logging in)Quite frustratedHelp!!!

  • Casual Listener
  • Hi I just got Spotify premium but I am unable to use it. It won't let me login and keeps saying the email already exists (I'm not creating a new account I'm just logging in) Quite frustrated ...
  • driveflanger
  • Community Legend
  • 597 Views
  • 5 replies
  • 0 likes
  • Login
  • 597 Views
  • 5 replies
  • 0 likes

Have Premium but keep getting pop-up adds for it

Hi all!I've been a Spotify Premium member pretty much non-stop since 2011. I love it. It's awesome. I have recently been having one little problem with it, though:About a month or so ago, I started getting pop-up adds every now and then, advertising ...

  • Regular
  • Hi all! I've been a Spotify Premium member pretty much non-stop since 2011. I love it. It's awesome. I have recently been having one little problem with it, though: About a month or so ago, I s...
  • Nico
  • Community Legend
  • 1383 Views
  • 1 replies
  • 1 likes
  • Premium
    Subscription
  • 1383 Views
  • 1 replies
  • 1 likes

switched subscription from itunes to spotify

Hi there,I recently cancelled my itunes subscription and signed up directly with spotify.I received a new Username with my Spotify subscription and lost the majority of my playlists.A portion of them are still there which is odd. Please help.

  • Casual Listener
  • Hi there, I recently cancelled my itunes subscription and signed up directly with spotify. I received a new Username with my Spotify subscription and lost the majority of my playlists. A portion o...
  • KatesHere
  • Community Legend
  • 237 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 237 Views
  • 3 replies
  • 0 likes

Solved!! Delete my account as well

For f sake nothing bloody works on spotify. And even when I try to delete my account it f doesn't work. I'm so fed up with this crap. Oh yes the contact form I have to fill in; it's a loop. Keep getting sent back to the first page. Delete my **bleep*...

  • Visitor
  • For f sake nothing bloody works on spotify. And even when I try to delete my account it f doesn't work. I'm so fed up with this crap.   Oh yes the contact form I have to fill in; it's a loop. ...
  • KatesHere
  • Community Legend
  • 535 Views
  • 5 replies
  • 0 likes
  • Account
  • 535 Views
  • 5 replies
  • 0 likes

Unable to edit album art

Ok guys - I need to edit music art but unable to do so. Based on FAQ something may need to be activated in my account for playlist customization. Can we get this done asap? I have a bunch of tracks that need their associated artwork updated but don't...

  • Casual Listener
  • Ok guys - I need to edit music art but unable to do so. Based on FAQ something may need to be activated in my account for playlist customization. Can we get this done asap? I have a bunch of tra...
  • user-removed
  • Not applicable
  • 168 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 168 Views
  • 1 replies
  • 0 likes

Charged for premium...no premium.

7 days ago it seems my account was charged for permium via student discount...but I never got it.

  • Newbie
  • 7 days ago it seems my account was charged for permium via student discount...but I never got it.
  • KatesHere
  • Community Legend
  • 166 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 166 Views
  • 1 replies
  • 0 likes

Premium

I thought I already canceled Premium, but when I checked my bank account this morning it says that I was charged. I wanted to know if there is a way that you can make sure my Premium is canceled and if its possible if I would be able to get a refund ...

  • Newbie
  • I thought I already canceled Premium, but when I checked my bank account this morning it says that I was charged. I wanted to know if there is a way that you can make sure my Premium is canceled and ...
  • KatesHere
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 161 Views
  • 1 replies
  • 0 likes

Solved!! What happens to my playlist after upgrading to Premium

This is probably a very dumb question but if I subscribe to the Premium service are my current playlists available to play offline or do I have to download the songs again?

  • Casual Listener
  •  This is probably a very dumb question but if I subscribe to the Premium service are my current playlists available to play offline or do I have to download the songs again?
  • Dotian
  • Casual Listener
  • 351 Views
  • 2 replies
  • 0 likes
  • Premium
  • 351 Views
  • 2 replies
  • 0 likes

Download does not work on Android

I have a notification that it is downloading 0 of 303 but nothing happens. It never downloads.

  • Newbie
  • I have a notification that it is downloading 0 of 303 but nothing happens. It never downloads.
  • KatesHere
  • Community Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • Other
    Premium
  • 199 Views
  • 1 replies
  • 0 likes

View log in history

My account was compromised. I changed my password and signed off all devices. Now I just want to see the device id that did it. I want my log in history. Any suggestions?

  • Casual Listener
  • My account was compromised. I changed my password and signed off all devices. Now I just want to see the device id that did it. I want my log in history. Any suggestions?
  • KatesHere
  • Community Legend
  • 16411 Views
  • 1 replies
  • 1 likes
  • Security
  • 16411 Views
  • 1 replies
  • 1 likes

Can't log in on any device or even the website

When I try to log-in I get the message that my username and password is incorrect or my username isn't associated with Spotify. When I try to start the reset password process nothing happens. Is something up?

  • Newbie
  • When I try to log-in I get the message that my username and password is incorrect or my username isn't associated with Spotify.   When I try to start the reset password process nothing happens...
  • Jason
  • Spotify Legend
  • 201 Views
  • 1 replies
  • 0 likes
  • Login
    Premium
    Security
  • 201 Views
  • 1 replies
  • 0 likes

FIX SPOTIFY ROYALTY SHARING

I'd love to use spotify-premium if my subscription money went to the artists I listen to. This isn't the case. The royalty-system is broken. You can see the model on spotify's site. PLEASE READ THIS:royaltyhttps://medium.com/cuepoint/how-to-make-stre...

  • Newbie
  • I'd love to use spotify-premium if my subscription money went to the artists I listen to. This isn't the case. The royalty-system is broken. You can see the model on spotify's site.   PLEASE R...
  • Jason
  • Spotify Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 191 Views
  • 1 replies
  • 0 likes

My account has been deactivated?

When I go to log into my spotify account through facebook, it says that my account is unavailable. I received an email saying that my card payment did not go through and therefore, my account has been deactivated. But on the web browser I tried to ac...

  • Newbie
  • When I go to log into my spotify account through facebook, it says that my account is unavailable. I received an email saying that my card payment did not go through and therefore, my account has bee...
  • Jason
  • Spotify Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 244 Views
  • 1 replies
  • 0 likes

Spotify thinks I'm abroad when I'm not

I pay the £9.99 per month however for the past month I've not been able to log in every time it had a message saying you can't use Spotify abroad for more than 13 days. It's really annoying and I have no idea how to change it or get back on?!

  • Newbie
  • I pay the £9.99 per month however for the past month I've not been able to log in every time it had a message saying you can't use Spotify abroad for more than 13 days. It's really annoying and I hav...
  • Jason
  • Spotify Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • Login
  • 133 Views
  • 1 replies
  • 0 likes