Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • maryjane0_0
  • Visitor
  • 397101 Views
  • 947 replies
  • 107 likes
  • Account
  • 397101 Views
  • 947 replies
  • 107 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1170758 Views
  • 119 replies
  • 112 likes
  • Account
  • 1170758 Views
  • 119 replies
  • 112 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 98903 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 98903 Views
  • 68 replies
  • 10 likes

Billing & Email Change

Hi,So I paid for my Spotify premium back in Late November, Early December with an iTunes card and it cut my premium short and I only got 2-3 weeks of listening. This isn't my first billing issue, and it doesn't help when I'm unable to even change my ...

  • Casual Listener
  • Hi, So I paid for my Spotify premium back in Late November, Early December with an iTunes card and it cut my premium short and I only got 2-3 weeks of listening. This isn't my first billing issue,...
  • 153 Views
  • 0 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 153 Views
  • 0 replies
  • 0 likes

Any way to discontinue Family Plan to a Single/Premium Plan?

I have 2 members in my Family Plan (including myself) but the other user hardly uses Spotify. I would like to discontinue my Family Plan and go back to the Single/Premium plan I used to have. Any way I can do this? Thanks!canad1an_bacon

  • Newbie
  • I have 2 members in my Family Plan (including myself) but the other user hardly uses Spotify.  I would like to discontinue my Family Plan and go back to the Single/Premium plan I used to have. &...
  • 163 Views
  • 0 replies
  • 0 likes
  • Subscription
  • 163 Views
  • 0 replies
  • 0 likes

premium subscriber, attempted to connect FB to account , second account created

Hi, Im already a subscriber to spotify premium and tried connecting myt account with my FB account and somehow a second account has been created and now people from FB are messaging me on the other account etc can i consolidate the two accounts? anyw...

  • Visitor
  • Hi,   Im already a subscriber to spotify premium and tried connecting myt account with my FB account and somehow a second account has been created and now people from FB are messaging me on th...
  • Cylucero
  • Newbie
  • 122 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Premium
  • 122 Views
  • 1 replies
  • 0 likes

Upgrade using paypal on iphone 6s plus failed

I have trued to upgrade on my iphone 6s plus, using paypal to pay. I log into paypal and accept terms but it keeps sending me back to the start page without allowing me tobe upgraded to premium. Paypalacct is working on other purchases.Then, i tried ...

  • Casual Listener
  • I have trued to upgrade on my iphone 6s plus, using paypal to pay. I log into paypal and accept terms but it keeps sending me back to the start page without allowing me tobe upgraded to premium. Payp...
  • edtaylor201
  • Casual Listener
  • 133 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 133 Views
  • 2 replies
  • 0 likes

Customer support sent me here

I got a redeem code of Vodafone rewards as I choose the Spotify premium 30 days. Soo they sent me a code. And I've tried that code and it's telling me it's not valid. It's a brand new code. I've tried both lower case, higher case and even both togeth...

  • Newbie
  • I got a redeem code of Vodafone rewards as I choose the Spotify premium 30 days. Soo they sent me a code. And I've tried that code and it's telling me it's not valid. It's a brand new code. I've trie...
  • KatesHere
  • Community Legend
  • 127 Views
  • 1 replies
  • 0 likes
  • Account
  • 127 Views
  • 1 replies
  • 0 likes

I´m abroad, and my account doesen´t allow me to change the country :(

I have spotify free account, and when i try to edit the country , It just offers me the option of Spain (where i was registered at first), no more countries appear. Anyone can help me? Thank you so much!!

  • Newbie
  • I have spotify free account, and when i try to edit the country , It just offers me the option of Spain (where i was registered at first), no more countries appear.   Anyone can help me? &nbs...
  • Lachsak
  • Music Fan
  • 145 Views
  • 1 replies
  • 0 likes
  • Free
  • 145 Views
  • 1 replies
  • 0 likes

Solved!! Max mumber of saved albums

Hi,today i tried to save an album, but the application denied the operation, because there is no other space to save other music.I am not speaking about offline saving. So i decided to upgrade my spotify hoping that, in the premium version, there was...

  • Visitor
  • Hi, today i tried to save an album, but the application denied the operation, because there is no other space to save other music. I am not speaking about offline saving. So i decided to upgrade my...
  • user-removed
  • Not applicable
  • 286 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Unlimited
  • 286 Views
  • 2 replies
  • 0 likes

logging in after premium PLEASE HELP

now i had premium, but not any longer. Due to the fact I moved across the country to Las vegas from New jersey, I Cancelled all my accounts everywhere. For the time being at least. Now becuase I'm not premium any longer, It wont allow me to sign into...

  • Newbie
  • now i had premium, but not any longer. Due to the fact I moved across the country to Las vegas from New jersey, I Cancelled all my accounts everywhere. For the time being at least. Now becuase I'm no...
  • KatesHere
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Login
    Premium
    Subscription
  • 159 Views
  • 1 replies
  • 0 likes

Charged Twice!

Hello. my account was charged and has been charded twice each month. since 8/12/15. Please resloved this quickly.Case #: 04649302Thank you.. Please Please hurry.. Someone help me.

  • Casual Listener
  • Hello.     my account was charged and has been charded twice each month. since 8/12/15. Please resloved this quickly. Case #: 04649302 Thank you.. Please   Please hurry.. Someon...
  • KatesHere
  • Community Legend
  • 163 Views
  • 3 replies
  • 0 likes
  • Account
  • 163 Views
  • 3 replies
  • 0 likes

Charged for premium subscription straight after free trial without warning of trial end date

I had a free trial of premium but I was then charged 9.99 without being asked if I'd like to carry on using the service. Is this normal? I replied stop straight after I received a text saying I've been charged. I'm not really sure what the benefits o...

  • Newbie
  • I had a free trial of premium but I was then charged 9.99 without being asked if I'd like to carry on using the service. Is this normal? I replied stop straight after I received a text saying I've be...
  • Lachsak
  • Music Fan
  • 117 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 117 Views
  • 1 replies
  • 0 likes

App

I can't use my spotify app, keeps coming up problem with connection. WiFi is on, an I have rebooted. I pay for premium an can't use at all.

  • Casual Listener
  • I can't use my spotify app, keeps coming up problem with connection. WiFi is on, an I have rebooted. I pay for premium an can't use at all.
  • Katies1
  • Casual Listener
  • 127 Views
  • 1 replies
  • 0 likes
  • Premium
  • 127 Views
  • 1 replies
  • 0 likes

Most of my songs have been removed from my "song" file and idky! :(

Hi, All! So the only songs showing up in my file are songs I have saved over the past three days. Everything from before that is gone. Many have suggested reinstalling the app. I have done this three times already and have had no success. However, al...

  • Casual Listener
  • Hi, All!    So the only songs showing up in my file are songs I have saved over the past three days. Everything from before that is gone. Many have suggested reinstalling the app. I have ...
  • Bittencourt
  • Spotify Star
  • 210 Views
  • 5 replies
  • 0 likes
  • 210 Views
  • 5 replies
  • 0 likes

Solved!! 3-month Subscription December Promo Issues

I subscribed to Spotify's 3-month promo on December 2015 but now Spotify wants me to pay for premium again! Is there a live chat support I can contact?

  • Casual Listener
  • I subscribed to Spotify's 3-month promo on December 2015 but now Spotify wants me to pay for premium again! Is there a live chat support I can contact?
  • rjlacanlaled
  • Casual Listener
  • 241 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 241 Views
  • 2 replies
  • 0 likes

cant upgrade to premium

I have been trying to upgrade to premium for a few weeks now but couldnt. everytime I try a credit card is says try another payment method or try again later. I have tried paying with 4 different credit cards and yet still the same results.

  • Newbie
  • I have been trying to upgrade to premium for a few weeks now but couldnt. everytime I try a credit card is says try another payment method or try again later. I have tried paying with 4 different cre...
  • KatesHere
  • Community Legend
  • 154 Views
  • 2 replies
  • 0 likes
  • Subscription
  • 154 Views
  • 2 replies
  • 0 likes

Can't change country

Hey,I was at the Phillippines and changed my country to Phillipines. Now I'm back in Germany and I want to change back the country to Germany. It doesn't work! If I go to https://www.spotify.com/de/account/subscription/ and subscribe and choose Germa...

  • Newbie
  • Hey, I was at the Phillippines and changed my country to Phillipines. Now I'm back in Germany and I want to change back the country to Germany. It doesn't work! If I go to https://www.spotify.c...
  • djmikeystrange
  • Roadie
  • 131 Views
  • 1 replies
  • 0 likes
  • Account
    Other
    Subscription
  • 131 Views
  • 1 replies
  • 0 likes

I want a month try-out, but I have to pay 9,99 directly?

I want to get a spotify premium account, but first I'd like to try it out.But when I do that on the spotify website, they directly send me to iDeal to pay 9,99. But first month is for free? This message is from the Netherlands

  • Newbie
  • I want to get a spotify premium account, but first I'd like to try it out. But when I do that on the spotify website, they directly send me to iDeal to pay 9,99. But first month is for free?  ...
  • KatesHere
  • Community Legend
  • 144 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 144 Views
  • 1 replies
  • 0 likes

Contact number

I need a contact PHONE number for an issue

  • Newbie
  • I need a contact PHONE number for an issue
  • KatesHere
  • Community Legend
  • 223 Views
  • 1 replies
  • 0 likes
  • Other
  • 223 Views
  • 1 replies
  • 0 likes

Can't login

I've had my phone for awhile and I got a new a few days ago. I've been trying to login to Spotify but it won't let me. I put forget password and I think it sends to my old email which I can't access either. Just want to cancel my subscription, move m...

  • Visitor
  • I've had my phone for awhile and I got a new a few days ago. I've been trying to login to Spotify but it won't let me. I put forget password and I think it sends to my old email which I can't access ...
  • Jordi
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Premium
  • 155 Views
  • 1 replies
  • 0 likes

Migrating Spotify Account Data

So this is awkward... I got a divorce last year and my Spotify name had my married name on it. Now anyone who wants to follow me will see my old name and ask questions and that seems like maaaaybe a conversation I don't want to have just because some...

  • Newbie
  • So this is awkward...   I got a divorce last year and my Spotify name had my married name on it. Now anyone who wants to follow me will see my old name and ask questions and that seems like ma...
  • Jordi
  • Community Legend
  • 1124 Views
  • 1 replies
  • 0 likes
  • Account
  • 1124 Views
  • 1 replies
  • 0 likes

customizung playlist

https://partners.spotify.com/customizing-playlists/ It says on this website I should be able to custumize the image of my playlists, but I don't have the option to edit it?

  • Casual Listener
  • https://partners.spotify.com/customizing-playlists/   It says on this website I should be able to custumize the image of my playlists, but I don't have the option to edit it?
  • griff-in
  • Casual Listener
  • 142 Views
  • 2 replies
  • 0 likes
  • Other
  • 142 Views
  • 2 replies
  • 0 likes