Account

[Suzyque16]

I have a premium subscription that is linked to an old work email. I've gotten a new phone and cannot figure out how to access my premium subscription bc i no longer have access to my old work email and don't remember my username or password but I'm being charged ever month! Help!

[MaryC1]

Hey @Suzyque16,

Welcome to the Spotify Community, we're glad to see you're part of the band.

Don't worry, our Accounts team can help you update the email address from their end. You can get in touch with them from any of our social media help sites: @SpotifyCares on Twitter and Spotify Cares on Facebook, just send them a private message with your account's email address and username. You can also use our Contact Form to get email support.

Don't hesitate to drop us a message if you need us again.

Our best,

[Suzyque16]

I don't have a fb or Twitter

[MaryC1]

Hey @Suzyque16!

You can also get in touch with our email support team from our Contact Form. They can help you update the email address on your account, so you can recover access.

We hope this gets solved really soon.

Our best.