Add payment method wont work

[frecar]

Hi,

I want to buy the Unlimited subscription but it wont work.

This is what I am doing.

1. Login

2. Click on Manage subscription and payment

3. Click add payment method

4. Click Get unlimited

5. I get en informational information about changing country to Swedish

My account is Swedish. But I cannot continue to add any card because there isn't an option for that.

What Should I do?

Best Regards

/Freddie

[JennyMarie]

I have the same problem 😞

[sirre_1]

Me2 fix it

[sirre_1]

Tryed 2 conntact spotify but couldnot find how.

[tkoo]

Have the same problem too...,

[mime]

I've got the exact same issue... I've tried with both Google Chrome and Firefox, so it's probably not a browser issue, I've also tested two locations from within Sweden so it's most likely not a IP issue either...

I removed my previous visa card since it had expired and then tried to become a premium user... but it's not working.

Btw, I've contacted support about this issue and hopefully we'll have an answer, or a fix soon!

/Micke

[Josh]

Hello!

You can contact Spotify here. If you get an automated reply, just reply directly to that email.  Have you tried clearing your browsing data and restarting and then trying to login and adding it again?

[Josh]

Also, try this page.

[mime]

I've tried clearing browser history/cache... restarting, visiting the link you shared.. but I still get the same "error" page.

Oh, and btw, I get redirected to the Swedish page... Choose product

[Sophie-87]

I have the same problem, both on my iphone and my computer, it sucks cause now I don't have premium anymore

[mariago]

Same problem here 😞 From Norway

[Viggotor]

So I've been trying to get the 30 day trial of Premium, but I keep getting this: http://gyazo.com/8e96a434912a7302f6758b338e0fd270

I've checked out other threads, but haven't found anyone with the same problem though. 
Hope someone can help me 🙂 

[Fugl]

I have the exact same problem. Or I used to have Premium, and decided today to get it again.

"You're logged in as fugl. If you wish to switch to another user or create a new account, please log out.                        

                                If you intend to use a payment method registered outside Norway, you need to change your Spotify country to match.                                                                                                              Norway "

Why the f*ck would I change my country when its correct, and the VISA is Norwegian as well... This is kinda frustrating.

[andjo88]

im having the exact same problem

[Peter__]

Just to confirm before escalating this further guys:

- Your Spotify country is set correctly on your online profile.

- http://whatismyipaddress.com/ geo-locates your IP address to the correct country as set on your profile.

Thanks!

[Peter__]

Going to merge this into a similar topic too so we can keep all of the posts in one place. 

[andjo88]

everything seems to be in order on my profile. country is set to sweden

[Fugl]

Yup! Set to Norway, and IP-located in Kristiansand, Norway as correct as it gets...

[mime]

Sweden on both questions for me too...

[mime]

The CSS is working as it should now, but I guess the IP-lookup is not working since my account has Sweden as country and my IP is from within Sweden.