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Hi, For quite a long time I have an unlimited account, without ads. But since a few days I get ads, both visual in the player and in audio.
I followed the tips I found on this forum, such as log out and in again. I even fully uninstalled the application and installed a newly downloaded app. But the the ads are still there. Anybody help?
Solved! Go to Solution.
No, they did advetise unlimited on mobile devices as having no ads. It was the same as the free subscription, but with no ads. Premium would allow you to create playlists, play playlists and play individual songs on mobile. The free and unlimited subscription allowed you to listen to the radio and that was basically it. Unlimited just allowed you to have unlimited skips and no ads while listening to the radio, but they have completly gotten rid of that now and there is no unlimited mobile version.
See here. If you go to the unsubscribe page they give you the list of features that you lose when you don't have unlimited. One of the things they say is "Spotify Unlimited means no adverts, EVER." They don't specify whether its for the pc or mobile version. They just say you won't have adverts ever. It could be a possiblity that they just haven't updated this page yet but it is still very misleading.
It looks like that page just needs updating @Ormaga , since free time limits have also been removed in the majority of markets.
I will escalate that as an open issue now.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Hi Peter, I'm hoping you can help me-- I have Spotify Unlimited but I'm getting ads when I play Spotify on my iPhone. My payments are current.
Can you help me figure this out?
Hey @sambennett -- sorry to be the bearer of bad news but Unlimited only removes ads from the desktop versions of Spotify. On mobile, you'll have the same experience as free users (with ads).
I encourage others to report spotify to the Better Business Bureau for this bait and switch. https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
Business Information
|
Spotify 45 West 18th Street, 7th Floor New York, NY 10011 |
Complaint Summary
|
Complaint Type: Consumer to Business Complaint |
Nature of complaint: A bait & switch advertisement |
Problem description: Spotify previously had three types of services. Free, Unlimited and Premium. Under their payed Unlimited service they promised no ads ever. An actual quote from their account page: "Spotify Unlimited means no adverts, EVER." Now that they are trying to get rid of Unlimited they have added ads to their mobile app. Saying that we have to pay for premium to remove ads for mobile. |
Desired Settlement: Change the Store Policy |
Desired Outcome: Would like them to restore their previous promise. |
Was having a dig into this earlier, it is interesting that on the Terms and Conditions page (link) under section 2, Unlimited is not described there as an ad-free service.
Which got me thinking, so I went back and checked the "old" terms (link) from 9th November 2012 and even back they unlimited in the terms was not classed as an ad-free service.
I'm not a legal expert, but is that a legal get out?
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Maybe but I'l be heading to Pandora. They have no ads for $3 a month, even on mobile if you pay $36 for the year.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
Thanks. I still can't get my head around different prices for different devices as it's the service (streaming music ad-free) that I'm paying for - or I thought I was. Okay, there may be some outlay on developing and maintaining a native app, but ...
I'm just naging the same drum. I'll leave it there. 🙂
@Mark_hogg I moved your post to this thread regarding ads in unlimited. What device are you trying to listen on? Unlimited is only ad free on a desktop computer; you'll still hear ads on phones and tablets. To remove ads from all devices, you would need a premium subscription.
Peter
Spotify Community Mentor and Troubleshooter
Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014
If this post was helpful, please add kudos below!
I changed from Premium to Unlimited recently, and now I'm hearing ads, totally ruining my Spotify experience. What's up, Spotify? I have checked my Profile > Overview, everything looks fine ("Your Spotify Unlimited subscription will be automatically renewed the 2014-04-18 and charged kr 49,00 every 1 month, unless you cancel your subscription before that time."). I have not changed credit card recently, so no problem there either. Please please please help 🙂
Kind regards, Mikael
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