Ads in Unlimited (after years without ads)

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Ads in Unlimited (after years without ads)

RoBJB
Casual Listener

Hi, For quite a long time I have an unlimited account, without ads. But since a few days I get ads, both visual in the player and in audio.

I followed the tips I found on this forum, such as log out and in again. I even fully uninstalled the application and installed a newly downloaded app. But the the ads are still there. Anybody help?

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Re: Ads in Unlimited (after years without ads)

Peter__
Community Legend

Hey! Welcome to the community :) 

 

Normally when this happens you most recent payment has failed and your account has reverted to Spotify free.

What is your subscription status on your online overview

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Solution!

Re: Ads in Unlimited (after years without ads)

Peter__
Community Legend

@karikari - If that is on the discover page, you should be able to hide it by going to Edit/Spotify > Preferences > Music Annoucements > Hide on Discover page.

 

If its somewhere else, can you let us know where abouts? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Solution!

Re: Ads in Unlimited (after years without ads)

Peter__
Community Legend
@Mark_hogg - Are you using Unlimited or Premium? On an iPhone, unlimited is identical to free. If you want the full experience on mobile that requires a Premium subscription.

For some more information, there is a table comparing subscription plans here:
http://community.spotify.com/t5/Newcomers-and-Contribution/Subscription-Comparison-Chart/td-p/666916

Also, if you wish to upgrade to Premium, just follow the steps here:
https://support.spotify.com/learn-more/faq/#!/article/Unlimited-to-Premium

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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68 Replies
Solution!

Re: Ads in Unlimited (after years without ads)

Peter__
Community Legend

Hey! Welcome to the community :) 

 

Normally when this happens you most recent payment has failed and your account has reverted to Spotify free.

What is your subscription status on your online overview

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Ads in Unlimited (after years without ads)

RoBJB
Casual Listener

Cheers! Indeed my credit card has been renewed... :-)

 

 

Re: Ads in Unlimited (after years without ads)

karikari
Casual Listener

I get (some) ads even if I pay to not have ads. I have an Unlimited acocunt, and it is active (i.e., no problems with visa-cards or anything), but still you put a big ad of some crappy artist (Miley Cyrus) (in the field above "recommended artists", which I understand is based on what i listen to, i.e., NOT Miley Cyrus).

I don't accept this (the ad above the recommended, I don't mind the recommended artists). If I pay for an ad-free  product, you should not put any ads beyond those that are based on what I am already listening to.

Solution!

Re: Ads in Unlimited (after years without ads)

Peter__
Community Legend

@karikari - If that is on the discover page, you should be able to hide it by going to Edit/Spotify > Preferences > Music Annoucements > Hide on Discover page.

 

If its somewhere else, can you let us know where abouts? 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Re: Ads in Unlimited (after years without ads)

adorkable1987
Regular

Hi, I've been using Spotify since September. I pay for an unlimited subscription, but suddently tonight it randomly played ads in the middle of listening to an artist. It was playing Spotify sessions. I checked my credit card, and it doesn't expire until 2016 (and my next bill date isn't for a few weeks anyway), so the payment is good. Is this just a glitch or does it have to do with the Spotify sessions?

Re: Ads in Unlimited (after years without ads)

Adam
Roadie

Hey @adorkable1987 - your Premium subscription is running okay so you shouldn't be hearing any ads at all, and we don't play them in the middle of songs even so.

 

If you play that same Spotify Sessions album now, is it still acting weirdly? If so, mind posting a link?

--------------------------------------------------------------

For common support questions, see support.spotify.com.
To judge my musical taste, check out my last.fm.

Re: Ads in Unlimited (after years without ads)

adorkable1987
Regular

It hasn't happened again, and I don't remember who it was (I've been browsing a lot over the past few hours--keeping me going through an all nighter for grad school!). If it happens again, I'll be sure to post a link. Thanks for your quick response!

What happened with Unlimited?

judiscariot
Newbie

I have been using Spotify unlimited for some time.  I pay for it because I want to avoid the ads.  All of a sudden I get ads every few songs?  What am I paying for if I now have to listen to commercials?

Re: What happened with Unlimited?

MikeyB
Community Legend

Hi @judiscariot!

 

Your subscription may have expired and you may no longer be paying for Unlimited or Premium. Can you confirm your account status on your account overview page

Spotify on!
Mikey

Spotify | Twitter



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