Age verification issue

[user-removed]

Hi,

My niece is 13 years old and lives in the Netherlands. She tried to access a feature that requires users to be older, which triggered an age verification check. The face scan failed, and now her account is scheduled for deactivation.

She is old enough to have a Spotify account and has a valid passport to verify her age. Could you please help us restore her account?

Thank you.

[Paula_Vi]

Hi there, @user-removed 

Thanks for reaching out and welcome to the Spotify Community!
 

Keep in mind that currently in the Netherlands the minimum required age for signing up to Spotify is 16 years old (as you can confirm on our web page).

However, there's an option to create a managed account for her. This way, your niece can have a separate account and music recommendations, while her parents have control over the managed account's settings. You can read more info about this in this article. 

We hope this info helped clear things up and we remain a post away if you've got any other questions.