App is not upgrading

[Lyarianne]

I have paid for a monthly subscription for premium but my account is not upgrading?

[ErikG]

Hi.

Can you follow these steps to check if you have Premium on a secondary account?
https://www.spotify.com/account/overview/
Check your subscription page. Your status should be Premium.
If you're on Premium, try signing out and back into the app.
If it says Free, check the receipt we send to your email inbox. Make sure you're signing in with the username on that receipt. If the username on your receipt is a 10 digit number, please sign in with your Facebook login details.

[Lyarianne]

Hello.

I've checked everything and I only have one Spotify account and I received no email with the receipt.

[ErikG]

Seems like you need help from Spotify support, you can reach the here:
Contact form:
https://support.spotify.com/contact-spotify-support
Facebook:
https://www.facebook.com/SpotifyCares
Twitter:
https://twitter.com/spotifycares