AutoPay

[hey_im_dez]

I had cancelled my autopayment and it charged my for this month, I am very upset. Is there any phone number I can call to fix this because obviously it didn't work when I did it the first time. Please and thank you in advance.

[Steph_B]

Hey there!

We're here to help 🙂

We're afraid we don't offer telephone support at the moment.

Make sure to stop your subscription following these steps.

After this, you can head here and confirm when your account will revert to Free. 

Keep us posted. 

[hey_im_dez]

I was charged $10 for 1 month and that was what I was trying to avoid, I cancelled my autopayment the way you showed me the first time, so I wouldn't have to pay for a service i wouldn't be using this month because I knew I was going to be to busy with my dad's surgery and all to listen use spotify, and now I am more than half way through the month, I didn't even use my spotify, so hopefully you can understand why I am upset. I just tried to cancel my subscription again so I am hoping it worked this time, but is there anyone i can contact to recieve my money back for a service I not only tried to cancel but didn't use.

[Steph_B]

We understand.

This is something our Accounts team needs to look into. Get in touch with them via this contact form, on Twitter with the @SpotifyCares handle, or on our Facebook page.

We'll be happy to help out.