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Forum Posts

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

  • Spotify Star
  • Spotify Star
  • Meghanleegill
  • Casual Listener
  • 8575 Views
  • 1 replies
  • 9 likes
  • Security
  • 8575 Views
  • 1 replies
  • 9 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Dessi
  • Moderator
  • 476467 Views
  • 978 replies
  • 111 likes
  • Account
  • 476467 Views
  • 978 replies
  • 111 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1208290 Views
  • 119 replies
  • 117 likes
  • Account
  • 1208290 Views
  • 119 replies
  • 117 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Joan
  • Moderator
  • 119454 Views
  • 72 replies
  • 12 likes
  • Account
    Login
    Premium
  • 119454 Views
  • 72 replies
  • 12 likes

Spotify Family

Can i use my spotify family plan on my cell phone? since you have to live in the same address as the other members on the plan, when I leave the house can I still use it ?

  • Newbie
  • Can i use my spotify family plan on my cell phone? since you have to live in the same address as the other members on the plan, when I leave the house can I still use it ?
  • Maxim
  • Spotify Star
  • 185 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 185 Views
  • 1 replies
  • 0 likes

Solved!! First 30 day free trial

I just sigined up for the student plan, and I was charged right away without being able to try out the 30 day free trial, not to mention I was charged twice but there's only a record of being charged once... I'm hoping the 2nd charge is somewhere rec...

  • Casual Listener
  • I just sigined up for the student plan, and I was charged right away without being able to try out the 30 day free trial, not to mention I was charged twice but there's only a record of being charged...
  • jerichoi224
  • Casual Listener
  • 309 Views
  • 2 replies
  • 0 likes
  • Account
    Subscription
  • 309 Views
  • 2 replies
  • 0 likes

Spotfiy Premium

Hello, I recently bought spotify premium when it was the holiday special, and i meant to cancel the subscription once it was back to the normal $10 a month. I just canceled the premium however it still charged me for this month, is there anyway i cou...

  • Newbie
  • Hello, I recently bought spotify premium when it was the holiday special, and i meant to cancel the subscription once it was back to the normal $10 a month. I just canceled the premium however it sti...
  • AustinTanguay
  • Roadie
  • 444 Views
  • 2 replies
  • 0 likes
  • Free
  • 444 Views
  • 2 replies
  • 0 likes

Solved!! family member

Hi,I would like to add my 14-yr old step-daughter to my premium account as a family member. We share custody with her mum, so she's not at ours all the time. Can I still add her?Thanks

  • Newbie
  • Hi, I would like to add my 14-yr old step-daughter to my premium account as a family member. We share custody with her mum, so she's not at ours all the time. Can I still add her? Thanks
  • Maxim
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 224 Views
  • 1 replies
  • 0 likes

My spotify account won't let me change country from USA to UK - can you help?

Hi I have a spotify account which I haven't used for a long time. For some reason the country is USA. When I try to change it to UK (where I am based), there is no option to do that - the only country I can select is USA. Can anyone help? Thanks! Mar...

  • Newbie
  • Hi   I have a spotify account which I haven't used for a long time.  For some reason the country is USA.  When I try to change it to UK (where I am based), there is no option to do t...
  • Maxim
  • Spotify Star
  • 297 Views
  • 1 replies
  • 0 likes
  • Account
  • 297 Views
  • 1 replies
  • 0 likes

Cancel subscription, when does it end?

Hello, I forgot to cancel my subscription in time (after three months trial) so I will have premium a month longer which is fine. But after that month, I don't want it any more. Can I cancel it now, and then still use it this month? Or do I have to d...

  • Visitor
  • Hello,   I forgot to cancel my subscription in time (after three months trial) so I will have premium a month longer which is fine.  But after that month, I don't want it any more. ...
  • Jojo8080
  • Newbie
  • 256 Views
  • 2 replies
  • 0 likes
  • Account
    Premium
  • 256 Views
  • 2 replies
  • 0 likes

Got registered for this fourm

I was automatically registered for this forum which is wierd. What is this? I checked the notifications and saw the following, check the dates:You earned the Registered for one week badge! 56 seconds agoYou earned the Registered for one day badge! ye...

  • Newbie
  • I was automatically registered for this forum which is wierd. What is this?   I checked the notifications and saw the following, check the dates: You earned the Registered for one week badg...
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • Account
    Login
    Security
    Subscription
  • 165 Views
  • 1 replies
  • 0 likes

Solved!! Can't get logged in but password is working on web

I recently got a new computer (Lenovo Thinkpad) and am able to log in just fine using the web platform but not the Spotify application I downloaded to my computer. I keep getting error code 3 and even changed my password and the same thing is still h...

  • Casual Listener
  • I recently got a new computer (Lenovo Thinkpad) and am able  to log in just fine using the web platform but not the Spotify application I downloaded to my computer. I keep getting error code 3 a...
  • Nico
  • Community Legend
  • 393 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 393 Views
  • 3 replies
  • 0 likes

Solved!! PaySafeCard

Bonjour/Bonsoir, Mon anglais étant pas très bon je vais éviter de parler en anglais. Voilà alors j'aimerais changer mon moyen de paiement pour utiliser PaySafeCard, problème, ce moyen de paiement n'est pas affiché, nul part ou alors je suis aveugle. ...

322241 302242
  • Casual Listener
  • Bonjour/Bonsoir,   Mon anglais étant pas très bon je vais éviter de parler en anglais. Voilà alors j'aimerais changer mon moyen de paiement pour utiliser PaySafeCard, problème, ce moyen de pai...
  • osornios
  • Spotify Star
  • 8879 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 8879 Views
  • 5 replies
  • 0 likes

Wrong amount charged

Hi, i signed up last night for the Premium for $0.99 for 3 months. However, i was charged $9.90 for one month. I am a new user. Please help to reinstate to 3 months for $0.99. Thank you.

  • Casual Listener
  • Hi, i signed up last night for the Premium for $0.99 for 3 months. However, i was charged $9.90 for one month. I am a new user. Please help to reinstate to 3 months for $0.99. Thank you.
  • whiteboard180
  • Casual Listener
  • 253 Views
  • 4 replies
  • 0 likes
  • Premium
  • 253 Views
  • 4 replies
  • 0 likes

DOUBLE PAYMENT IN ONE MONTH ON ONE ACCOUNT

I received my bank statement from Feb. Looking through it, I've noticed a first payment was taken on Feb. 2 and Feb. 12th, also, I just have 1 account. Question?? Reading through the comments, I'm not the only person this has happened to. And why is ...

  • Casual Listener
  • I received my bank statement from Feb. Looking through it, I've noticed a first payment was taken on Feb. 2 and Feb. 12th, also, I just have 1 account. Question?? Reading through the comments, I'm no...
  • Maxim
  • Spotify Star
  • 263 Views
  • 3 replies
  • 0 likes
  • Account
  • 263 Views
  • 3 replies
  • 0 likes

Cancelled my payment..

Hii!I cancelled accidentally my payment for this month. How can i cancel the cancelled payment? I would love some help! Gr,Bodile

  • Casual Listener
  • Hii! I cancelled accidentally my payment for this month. How can i cancel the cancelled payment? 🙂   I would love some help!    Gr, Bodile 
  • bodile94
  • Casual Listener
  • 201 Views
  • 2 replies
  • 0 likes
  • Premium
  • 201 Views
  • 2 replies
  • 0 likes

Payment Question

I want to get premium Spotify if I sign up now will it with drawl from my account tonight or will it do it at the end of April?

  • Newbie
  • I want to get premium Spotify if I sign up now will it with drawl from my account tonight or will it do it at the end of April?
  • OviiiOne
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 158 Views
  • 1 replies
  • 0 likes

I can't log onto my account.

I cannot believe a company as big as Spotify is, wanting to be bigger, cannot solve an issue where their customers cannot log in... Moreover, there is no way to get a hold of them directly and get any type of customer service. They are hiding behind ...

  • Gig Goer
  • I cannot believe a company as big as Spotify is, wanting to be bigger, cannot solve an issue where their customers cannot log in... Moreover, there is no way to get a hold of them directly and get an...
  • Samson-91
  • Gig Goer
  • 375 Views
  • 4 replies
  • 0 likes
  • Account
    Login
  • 375 Views
  • 4 replies
  • 0 likes

Solved!! Activation code,

Hello,Can somebody tell me where I can activate the activation code on Spotify.GreetingsStefan

  • Newbie
  • Hello, Can somebody tell me where I can activate the activation code on Spotify. Greetings Stefan
  • Maxim
  • Spotify Star
  • 41728 Views
  • 1 replies
  • 0 likes
  • Account
  • 41728 Views
  • 1 replies
  • 0 likes

Solved!! Facebook named changed, but not in Spotify!

I changed my Facebook name but Spotify hasn't seen the changes... I refreshed many times but it still hasn't changed yet! Help!

  • Newbie
  • I changed my Facebook name but Spotify hasn't seen the changes... I refreshed many times but it still hasn't changed yet! Help!
  • Maxim
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Account
  • 279 Views
  • 1 replies
  • 0 likes

My premium subscription appears to be impossible to cancel. HELP PLEASE.

I want to cancel my spotify premium subscription.HOWEVER. When I log in from facebook it says I am on Spotify free.AND There is no option to for me cancel my subscription in the Spotify app.AND, when I go to the App STore/iTunes in the settings on my...

  • Casual Listener
  • I want to cancel my spotify premium subscription. HOWEVER. When I log in from facebook it says I am on Spotify free. AND There is no option to for me cancel my subscription in the Spotify app. A...
  • MaryS
  • Roadie
  • 263 Views
  • 3 replies
  • 0 likes
  • Subscription
  • 263 Views
  • 3 replies
  • 0 likes

Solved!! Being charged $9.99 instead of $4.99

My 3 months for $1 was about to expire so I signed up for the student version of Spotify premium ($4.99) but still got charged $9.99. Under my account info it says I'm subscribed to the $4.99 student discount, so I shouldn't be being charged the full...

  • Casual Listener
  • My 3 months for $1 was about to expire so I signed up for the student version of Spotify premium ($4.99) but still got charged $9.99. Under my account info it says I'm subscribed to the $4.99 student...
  • MaryS
  • Roadie
  • 534 Views
  • 3 replies
  • 0 likes
  • Premium
    Subscription
  • 534 Views
  • 3 replies
  • 0 likes

Email address already being used

So, I tried to register with my main email account but I received an error that the email address already being used. No problem, I might had registered in the past and forgot about it. I can always reset the old password and reclaim my old account. ...

  • Newbie
  • So, I tried to register with my main email account but I received an error that the email address already being used. No problem, I might had registered in the past and forgot about it. I can always ...
  • Maxim
  • Spotify Star
  • 466 Views
  • 1 replies
  • 0 likes
  • Account
  • 466 Views
  • 1 replies
  • 0 likes

Paying member now in agony with service

Im a paid member, your service doesn't work after my s5 upgrade. No customer service spotify sucks. Prob gonna cancel after 2 years. Shame on Spotify for such horrible service...

  • Newbie
  • Im a paid member, your service doesn't work after my s5 upgrade. No customer service spotify sucks. Prob gonna cancel after 2 years. Shame on Spotify for such horrible service...
  • MaryS
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • Premium
  • 192 Views
  • 1 replies
  • 0 likes