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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83710 Views

29 replies

0 likes

  • 83710 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

105186 Views

10 replies

3 likes

Account
Login
  • 105186 Views
  • 10 replies
  • 3 likes

Gift Code not valid? What can i do?

I have a 30 Euro Gift Card, which i bought myself a few days ago from a trusted and legal Source(ARAL in Germany).Now i tried to enter it, but it says: "Premium Code is not valid". What can i do now? Is there a way that i can prove the shop, that the...

Casual Listener

I have a 30 Euro Gift Card, which i bought myself a few days ago from a trusted and legal Source(ARAL in Germany). Now i tried to enter it, but it says: "Premium Code is not valid".   What ca...

jean3601

Community Legend

295 Views

1 replies

0 likes

Account
Premium
  • 295 Views
  • 1 replies
  • 0 likes

Disabled Facebook

Okay, my Spotify was hooked to my Facebook but my Facebook was disabled. Will my Spotify keep being charged for premium?

Newbie

Okay, my Spotify was hooked to my Facebook but my Facebook was disabled. Will my Spotify keep being charged for premium?

jean3601

Community Legend

367 Views

1 replies

0 likes

Premium
  • 367 Views
  • 1 replies
  • 0 likes

Delete Facebook from my Spotify account

I stopped using Facebook mainly because:#1. It was lame#2. It was a poor reflection of who I am.#3. My Account there was Hacked more then once, leaving me to believe FB's associates didn't care or do anything after my complaint.#4. nothing is everyth...

Newbie

    I stopped using Facebook mainly because: #1. It was lame #2. It was a poor reflection of who I am. #3. My Account there was Hacked more then once,   leaving me to&nbs...

jean3601

Community Legend

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

I forgot my email and paying for premium... HELP

My phone recently broke. And I had to get a new phone. I forgot my email to this account. And I'm being charged. Please help. I know my username.

Visitor

My phone recently broke. And I had to get a new phone. I forgot my email to this account. And I'm being charged. Please help. I know my username.

jean3601

Community Legend

247 Views

1 replies

0 likes

Premium
  • 247 Views
  • 1 replies
  • 0 likes

Can't login

Hi, I have a Premium account and I can't login to spotify in all my devices. The way that I'm able to login is through web browser. Could you help me please? Thanks!

Casual Listener

Hi,   I have a Premium account and I can't login to spotify in all my devices. The way that I'm able to login is through web browser.   Could you help me please?   Thanks!

jean3601

Community Legend

257 Views

1 replies

0 likes

Account
Premium
Subscription
  • 257 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

I am trying to add my wife to spotify as have taken family discount option. We use the same laptop and share an email account. It wont let her use the "invite" from hotmail or her gmail account. Not sure how to proceed. Any ideas out there.

Newbie

I am trying to add my wife to spotify as have taken family discount option.  We use the same laptop and share an email account.  It wont let her use the "invite" from hotmail or  her g...

jean3601

Community Legend

186 Views

1 replies

0 likes

Other
  • 186 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

I am trying to add the family plan, but it looks as if it is making me pay for my premium account and the family plan, can someone please clarify this for me

Casual Listener

I am trying to add the family plan, but it looks as if it is making me pay for my premium account and the family plan, can someone please clarify this for me 

jean3601

Community Legend

218 Views

1 replies

0 likes

Account
Login
Premium
  • 218 Views
  • 1 replies
  • 0 likes

Downgrade Account

After trying out the free upgrade for 90 days. I'm having difficulty converting back to a regular premium account. How can I get this done?

Casual Listener

After trying out the free upgrade for 90 days. I'm having difficulty converting back to a regular premium account. How can I get this done?

KatesHere

Community Legend

398 Views

3 replies

0 likes

Subscription
  • 398 Views
  • 3 replies
  • 0 likes

Credit Card

I have a Spotify student discount account and they emailed me saying that there was a problem with my credit card. I should have money in my account by Wednesday but how long until they cancel my subscription? I do no want my account to close if mone...

Newbie

I have a Spotify student discount account and they emailed me saying that there was a problem with my credit card. I should have money in my account by Wednesday but how long until they cancel my sub...

KatesHere

Community Legend

333 Views

1 replies

0 likes

Account
Login
Premium
Subscription
  • 333 Views
  • 1 replies
  • 0 likes

Premium removed on my globe dsl plan 1599

Good day spotify, as promised by Globe dsl, i shud have a freebies of 2 year spotify premium on my plan 1599.00 ive been using it quite time now. till recently they removed my premium account cause i havent paid my bills. after i settled all the bill...

Newbie

Good day spotify, as promised by Globe dsl, i shud have a freebies of 2 year spotify premium on my plan 1599.00 ive been using it quite time now. till recently they removed my premium account cause i...

jean3601

Community Legend

429 Views

1 replies

0 likes

Account
Premium
Subscription
  • 429 Views
  • 1 replies
  • 0 likes

Payment issues

I made a point to cancel my premium subscription at the end of the first payment period and still unexpectedly got charged for the month, despite recieving confirmation that my subscription was canceled. Is there anyway that I can dispute the charge ...

Newbie

I made a point to cancel my premium subscription at the end of the first payment period and still unexpectedly got charged for the month, despite recieving confirmation that my subscription was cance...

KatesHere

Community Legend

221 Views

1 replies

0 likes

Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Update card information doesn't work in firefox

Your update card information page doesn't work with firefox. Wheel just loads forever. Found it frustrating to find a solution (use chrome) and contact customer support (this forum looks like it's from 2004).

Newbie

Your update card information page doesn't work with firefox. Wheel just loads forever.   Found it frustrating to find a solution (use chrome) and contact customer support (this forum looks lik...

KatesHere

Community Legend

221 Views

1 replies

0 likes

Subscription
  • 221 Views
  • 1 replies
  • 0 likes

Unable to enter creditcard details

Trying to upgrade to premium, but will not allow me to enter creditcard details.

Newbie

Trying to upgrade to premium, but will not allow me to enter creditcard details.

KatesHere

Community Legend

241 Views

1 replies

0 likes

Account
Premium
Subscription
  • 241 Views
  • 1 replies
  • 0 likes

Hi

Can Someone HELP Me . I Want to Stop payments coming out of my bankAnd just go back to the FREE ONE l have Done Everthing .I Will Close my bank

Newbie

Can Someone HELP Me . I Want to Stop payments coming out of my bank And just go back to the FREE ONE l have Done Everthing . I Will Close my bank

OviiiOne

Community Legend

275 Views

1 replies

0 likes

Free
  • 275 Views
  • 1 replies
  • 0 likes

Bought Spotify Premium still Free and cant cancel the Abonemment

I bought the 3 Months for 0,99€ now I am still a Free trial after 3 Months and have to pay 9,99€. I can't cancel the abonement because I am still a free member on Spotify.Need fast help because I don't want to pay for nothing. Kind regards

Casual Listener

I bought the 3 Months for 0,99€ now I am still a Free trial after 3 Months and have to pay 9,99€. I can't cancel the abonement because I am still a free member on Spotify. Need fast help because I d...

OviiiOne

Community Legend

483 Views

3 replies

0 likes

Account
Free
Premium
  • 483 Views
  • 3 replies
  • 0 likes

3 downloads

just trying to download spotify to my phone and it's telling me it wont download as i've already downloaded it to three devices. WHAT!!! i dont even possess three devices and the device i'm trying to download to has had it downloaded before. it's the...

Newbie

just trying to download spotify to my phone and it's telling me it wont download as i've already downloaded it to three devices. WHAT!!! i dont even possess three devices and the device i'm trying to...

OviiiOne

Community Legend

317 Views

1 replies

0 likes

Account
  • 317 Views
  • 1 replies
  • 0 likes

AutoPay

I had cancelled my autopayment and it charged my for this month, I am very upset. Is there any phone number I can call to fix this because obviously it didn't work when I did it the first time. Please and thank you in advance.

Casual Listener

I had cancelled my autopayment and it charged my for this month, I am very upset. Is there any phone number I can call to fix this because obviously it didn't work when I did it the first time. Pleas...

Steph_B

Roadie

799 Views

3 replies

1 likes

Account
Premium
Subscription
  • 799 Views
  • 3 replies
  • 1 likes

change family plan

Hello, i have a family plan for 3 people plus me, i want to change the currnet plan for 2 people, plus me, how can i do that? i need to cancel my actual plan, and rebuy the plan i want? Thanks

Newbie

Hello, i have a family plan for 3 people plus me, i want to change the currnet plan for 2 people, plus me, how can i do that? i need to cancel my actual plan, and rebuy the plan i want?   Than...

OviiiOne

Community Legend

282 Views

1 replies

0 likes

Premium
  • 282 Views
  • 1 replies
  • 0 likes

Solved!! can't log in

i enter my email and password but it says account already exsists help please

Casual Listener

i enter my email and password but it says account already exsists help please

jean3601

Community Legend

395 Views

1 replies

0 likes

Account
Login
  • 395 Views
  • 1 replies
  • 0 likes