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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

Joan

Moderator

80625 Views

28 replies

0 likes

  • 80625 Views
  • 28 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

31rkx2sq2dkgsg7bfewd

Newbie

101560 Views

9 replies

2 likes

Account
Login
  • 101560 Views
  • 9 replies
  • 2 likes

Solved!! can't log in

i enter my email and password but it says account already exsists help please

Casual Listener

i enter my email and password but it says account already exsists help please

jean3601

Community Legend

391 Views

1 replies

0 likes

Account
Login
  • 391 Views
  • 1 replies
  • 0 likes

FEES!!!!

I was setting up a student account and stopped the process after it captured my credit card info. Now there is a charge of $5.40 on my credit card but my account is still a free account. I await a reply.

Newbie

I was setting up a student account and stopped the process after it captured my credit card info. Now there is a charge of $5.40 on my credit card but my account is still a free account.  I awai...

jean3601

Community Legend

343 Views

2 replies

0 likes

Account
Premium
Subscription
  • 343 Views
  • 2 replies
  • 0 likes

Solved!! Account compromised?

My playlists keep disappearing and I keep seeing playlists that I haven't added on my account.Then today, spotify told me that it was being played on "Jan's Iphone" (I have no idea who that is).Only point of reference is one of the playlists that sud...

Casual Listener

My playlists keep disappearing and I keep seeing playlists that I haven't added on my account. Then today, spotify told me that it was being played on "Jan's Iphone" (I have no idea who that is). O...

jean3601

Community Legend

845 Views

2 replies

0 likes

Account
Security
  • 845 Views
  • 2 replies
  • 0 likes

Student Discount

I went to resign-up with spotify premium as a sudent to get the discount. I paid for it and it said something went wrong. I checked my bank acount and i was charged multiple times and i still don't have premium.

Casual Listener

I went to resign-up with spotify premium as a sudent to get the discount.  I paid for it and it said something went wrong.  I checked my bank acount and i was charged multiple times and i s...

jean3601

Community Legend

402 Views

3 replies

0 likes

Subscription
  • 402 Views
  • 3 replies
  • 0 likes

Solved!! premium subscription failure

HiI was this weekend in Nederlands on holidays and I bought a code card for a months subscription.I couldn't do it for signal problems and now I'm back in Belgium. How can I use it from here?Thanks in advanceJose

Newbie

Hi I was this weekend in Nederlands on holidays and I bought a code card for a months subscription.I couldn't do it for signal problems and now I'm back in Belgium. How can I use it from here? ...

jean3601

Community Legend

419 Views

1 replies

0 likes

Premium
  • 419 Views
  • 1 replies
  • 0 likes

Solved!! adding another person to the family plan

Hey there, i hope you're having a nice day.Currently im paying for two accounts, regular premium and the family plan. How can I cancel the regular one and switch over to the family plan?Thanks for the help in advance.

Casual Listener

Hey there, i hope you're having a nice day. Currently im paying for two accounts, regular premium and the family plan. How can I cancel the regular one and switch over to the family plan? Thanks fo...

jean3601

Community Legend

598 Views

1 replies

0 likes

Account
  • 598 Views
  • 1 replies
  • 0 likes

Premium disappeared

iPhone 5s I was subscribed to premium but all of a sudden it's disappeared and I can't restore it they were taking money from bank but have stopped playlists are still there but no response help I'm frustrated.

Casual Listener

iPhone 5s I was subscribed to premium but all of a sudden it's disappeared and I can't restore it they were taking money from bank but have stopped playlists are still there but no response help I'm ...

jean3601

Community Legend

581 Views

5 replies

0 likes

Premium
  • 581 Views
  • 5 replies
  • 0 likes

[Android][Subscription] Other Payment Options

I had an app that lets me pay through my service provider (either through billing or prepaid credits). I'd like to avail Spotify Premium but I don't want to use my credit card. Hope Spotify adds other payment options.

Casual Listener

I had an app that lets me pay through my service provider (either through billing or prepaid credits). I'd like to avail Spotify Premium but I don't want to use my credit card. Hope Spotify adds othe...

Merik

Community Legend

775 Views

5 replies

1 likes

Android
Subscription
  • 775 Views
  • 5 replies
  • 1 likes

First some weird artists started appearing for me... now ALL my music and playlists are gone :(

So, a few days ago i started noticing some weird artists and songs appearing to my account, as if i had saved them... which i didn't! I did't bothered much until today i opened Spotify on my Android and ALL my saved songs and playlists were gone, and...

Visitor

So, a few days ago i started noticing some weird artists and songs appearing to my account, as if i had saved them... which i didn't!   I did't bothered much until today i opened Spotify ...

888margo888

Gig Goer

651 Views

6 replies

0 likes

Account
  • 651 Views
  • 6 replies
  • 0 likes

Connect my account to Facebook (problem)

I've been trying to connect my spotify account to my facebook account but I have no success at such task. I have already a spotify account on my facebook profile, but I've never used it. Also I have an account with a login that is not connected to my...

Newbie

I've been trying to connect my spotify account to my facebook account but I have no success at such task. I have already a spotify account on my facebook profile, but I've never used it. Also I have ...

MattSuda

Spotify Star

239 Views

1 replies

0 likes

Account
  • 239 Views
  • 1 replies
  • 0 likes

Paying two premium subscriptions

My husband and I are pay for two subscriptions for 9.99 monthly which total to 20.00 monthly we should be charged only the the 9.99 for the family plan it comes out the one PayPal account. If this is not correct I have no choice but to terminate our ...

Newbie

My husband and I are pay for two subscriptions for 9.99 monthly which total to 20.00 monthly we should be charged only the the 9.99 for the family plan it comes out the one PayPal account. If this is...

MattSuda

Spotify Star

215 Views

1 replies

0 likes

Premium
  • 215 Views
  • 1 replies
  • 0 likes

Can you permenantly delete my Spotify account please l?

Can you delete my account please. Looking for this to happen ASAP

Newbie

Can you delete my account please. Looking for this to happen ASAP

MattSuda

Spotify Star

264 Views

1 replies

0 likes

Account
Subscription
  • 264 Views
  • 1 replies
  • 0 likes

Facebook & Email

I logged on to my Facebook account to Spotify app . I freeze my Facebook account closing my Spotify account. I want to do with my Spotify account login password adresiv mail . What should I do?

Visitor

I logged on to my Facebook account to Spotify app . I freeze my Facebook account closing my Spotify account. I want to do with my Spotify account login password adresiv mail . What should I do?

MattSuda

Spotify Star

195 Views

1 replies

0 likes

Account
Free
Login
Security
Subscription
Unlimited
  • 195 Views
  • 1 replies
  • 0 likes

Can't Cancel Premium Trial!!

I have been trying to cancel premium trial subscription for two days! I have gone through all the steps mentioned in the website, but once I have to re-enter my password for "verification" it says that it is incorrect. How can it be incorrect if I ju...

Newbie

I have been trying to cancel premium trial subscription for two days! I have gone through all the steps mentioned in the website, but once I have to re-enter my password for "verification" it says th...

MattSuda

Spotify Star

260 Views

1 replies

0 likes

Subscription
  • 260 Views
  • 1 replies
  • 0 likes

Withdraw twice each month

Hi, it is taken 99x2 sek each month from my bank account, I have always just had one Spotify user. Where is it possible to find anyone to talk to about this?Thanks

Newbie

Hi, it is taken 99x2 sek each month from my bank account, I have always just had one Spotify user. Where is it possible to find anyone to talk to about this? Thanks

MattSuda

Spotify Star

280 Views

1 replies

0 likes

Account
  • 280 Views
  • 1 replies
  • 0 likes

How do I remove a family member?

I am on a family plus two plan. I want to remove one account and go with family plus one. How would I do this?

Newbie

I am on a family plus two plan. I want to remove one account and go with family plus one. How would I do this?

MattSuda

Spotify Star

347 Views

1 replies

0 likes

Account
Subscription
  • 347 Views
  • 1 replies
  • 0 likes

Refund

I just started my premium yesterday 3-19-2016 second time I get really bad sound on my device, I thought it was my device had it checked out its not my device gong to try a different route. I didn't think my payment has processed it but if so please ...

Newbie

I just started my premium yesterday 3-19-2016 second time I get really bad sound on my device, I thought it was my device had it checked out its not my device gong to try a different route. I didn't ...

MattSuda

Spotify Star

217 Views

1 replies

0 likes

Account
  • 217 Views
  • 1 replies
  • 0 likes

2 accounts

I have 2 accounts..but I want to close one.

Newbie

I have 2 accounts..but I want to close one.

MattSuda

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

Help, gift subscription not working

I tried to redeem a gift subscription given to me, but it doesnt work. Please helpSubscription code: [removed]

Newbie

I tried to redeem a gift subscription given to me, but it doesnt work. Please help Subscription code: [removed]

MattSuda

Spotify Star

193 Views

1 replies

0 likes

Other
Subscription
  • 193 Views
  • 1 replies
  • 0 likes

Was on premium and now on free

Hi, My supscription was cancelled and now I cant play any songs. I've tried going online but it keeps telling me to unlock premium which was already charged to my account. Would love the help, Thanks.

Newbie

Hi,   My supscription was cancelled and now I cant play any songs. I've tried going online but it keeps telling me to unlock premium which was already charged to my account.   Would lov...

MattSuda

Spotify Star

240 Views

1 replies

0 likes

Account
Premium
Subscription
  • 240 Views
  • 1 replies
  • 0 likes