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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 422550 Views
  • 965 replies
  • 108 likes
  • Account
  • 422550 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1187173 Views
  • 119 replies
  • 116 likes
  • Account
  • 1187173 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Hobbit70
  • Visitor
  • 103773 Views
  • 70 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103773 Views
  • 70 replies
  • 10 likes

HELP !

if I upgrade to premium for 9.99 will I get charged as soon as I upgrade or in a month ?

  • Newbie
  • if I upgrade to premium for 9.99 will I get charged as soon as I upgrade or in a month ?
  • osornios
  • Spotify Star
  • 146 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 146 Views
  • 1 replies
  • 0 likes

No puedo obtener premium

Me hicieron dos cargos a mi tarjeta de credito y sigo siendo free, necesito que me reembolsen o cambien a premium. Mi tarjeta esta en orden. Un cargo fue el 5 de marzo y el otro el 12 de marzo

  • Casual Listener
  • Me hicieron dos cargos a mi tarjeta de credito y sigo siendo free, necesito que me reembolsen o cambien a premium. Mi tarjeta esta en orden. Un cargo fue el 5 de marzo y el otro el 12 de marzo
  • osornios
  • Spotify Star
  • 357 Views
  • 6 replies
  • 0 likes
  • Subscription
  • 357 Views
  • 6 replies
  • 0 likes

Playlists won't shuffle correctly

Hi, I am fairly new to the boards but I've had Spotify for about 2 years. I had Spoitfy Free but recently upgraded to Premium about 2 months ago. I primarily use the Spotify iPhone app, but also use desktop. Here is my issue: I have alot of playlists...

  • Casual Listener
  • Hi, I am fairly new to the boards but I've had Spotify for about 2 years. I had Spoitfy Free but recently upgraded to Premium about 2 months ago. I primarily use the Spotify iPhone app, but also use ...
  • blubbo
  • Roadie
  • 1272 Views
  • 2 replies
  • 2 likes
  • Other
  • 1272 Views
  • 2 replies
  • 2 likes

Songs on playlist no longer playing

I'm not quite sure how long this issue has been going on because I wasn't checking it, but using the desktop version for windows, I was trying to play certain songs, and they wouldn't play. Then I noticed the preview screen jumping all over the place...

  • Casual Listener
  • I'm not quite sure how long this issue has been going on because I wasn't checking it, but using the desktop version for windows, I was trying to play certain songs, and they wouldn't play. Then I no...
  • Nico
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Free
  • 249 Views
  • 1 replies
  • 0 likes

Premium

I pay every month for my Spotify and try to link it with my tablet but says I do not have premium? But I have it on my phone? Why isn't it working on my tablet?

  • Casual Listener
  • I pay every month for my Spotify and try to link it with my tablet but says I do not have premium? But I have it on my phone? Why isn't it working on my tablet?
  • KatesHere
  • Community Legend
  • 194 Views
  • 3 replies
  • 0 likes
  • Premium
  • 194 Views
  • 3 replies
  • 0 likes

Solved!! Gifting Spotify Premium to another user

Hey guys, I want to gift another spotify user an 1 month of premium, how can i do that ? If possiblly is there anyway to upgrade them without them knowing ? or if there isn't how can i buy 1 month redeemable premium code. I can't find any local store...

  • Community Legend
  • Hey guys, I want to gift another spotify user an 1 month of premium, how can i do that ? If possiblly is there anyway to upgrade them without them knowing ? or if there isn't how can i buy 1 month re...
  • M0HX
  • Community Legend
  • 2184 Views
  • 6 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 2184 Views
  • 6 replies
  • 0 likes

Me hicieron cargo a la tarjeta de credito sin obtener premium

Traté de contratar Spotify Premium Familiar para 5 cuentas y al momento de introducir mi tarjeta y darle en continuar, salió un mensaje como "Tu tarjeta está teniendo un mal día, intenta de nuevo"; Pero sí me llegó el cargo a la tarjeta!!! Necesito r...

  • Newbie
  • Traté de contratar Spotify Premium Familiar para 5 cuentas y al momento de introducir mi tarjeta y darle en continuar, salió un mensaje como "Tu tarjeta está teniendo un mal día, intenta de nuevo"; P...
  • OviiiOne
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 277 Views
  • 1 replies
  • 0 likes

"Can't Play The Current Song" Error - Premiuim

My music randomly stopped playing today and gave me a "Can't Play the Current Song" error, so now it does it for anything I try to play. I tried using the Spotify Web Player and the songs just won't even start on there, so I think it may be an issue ...

  • Newbie
  • My music randomly stopped playing today and gave me a "Can't Play the Current Song" error, so now it does it for anything I try to play. I tried using the Spotify Web Player and the songs just won't ...
  • tkalex
  • Newbie
  • 270 Views
  • 2 replies
  • 0 likes
  • Premium
  • 270 Views
  • 2 replies
  • 0 likes

Subscription renewal

I have just received an email in which I'm notified Spotify took money from my paypal account without me being notified in advance. I've had the £0.99 subscription until today and it automatically renewed even if i didn't want it to. I haven't got an...

  • Newbie
  • I have just received an email in which I'm notified Spotify took money from my paypal account without me being notified in advance. I've had the £0.99 subscription until today and it automatical...
  • KatesHere
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 303 Views
  • 1 replies
  • 0 likes

Account not logging in app but works on website

Hello, I was having problems with Spotify's ads freezing and having to close and restart, so I just reinstalled. I did a password reset because the new software was not accepting my username and password. I am able to login to the website online with...

  • Visitor
  • Hello,   I was having problems with Spotify's ads freezing and having to close and restart, so I just reinstalled. I did a password reset because the new software was not accepting my username...
  • KatesHere
  • Community Legend
  • 645 Views
  • 2 replies
  • 0 likes
  • Account
    Free
    Login
  • 645 Views
  • 2 replies
  • 0 likes

Spotify Subscription ends - what happens if I resubscribe

So I'm in Myanmar (Burma) and the wifi situation is very bad. I get about 0.5mbps which isn't enough to download all my songs again. My subscription ended a few days ago so my question is: If I resubscribe again, will I have to download all my songs ...

  • Newbie
  • So I'm in Myanmar (Burma) and the wifi situation is very bad. I get about 0.5mbps which isn't enough to download all my songs again.   My subscription ended a few days ago so my question is: ...
  • KatesHere
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 183 Views
  • 1 replies
  • 0 likes

Again! I didn't get my free trial after upgrading to premium

So I was just left hanging when I tried asking before. So here I'll try again. Prev thread: https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/I-didn-t-get-my-free-trial-after-upgrading-to-premium/m-p/1306329/highlight/false#M191048 Que...

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  • Regular
  • So I was just left hanging when I tried asking before. So here I'll try again. Prev thread: https://community.spotify.com/t5/Help-Accounts-and-Subscriptions/I-didn-t-get-my-free-trial-after-upgr...
  • Jordi
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • Account
    Free
    Premium
    Subscription
    Unlimited
  • 207 Views
  • 1 replies
  • 0 likes

If I cancel premium halfway.. Payment issues

If i cancelled my premium subscription halfway, Do they still deduct the payment after the renewal date?

  • Casual Listener
  • If i cancelled my premium subscription halfway, Do they still deduct the payment after the renewal date?
  • Jordi
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 234 Views
  • 1 replies
  • 0 likes

Refund??

I wanted to cancel my premium for this month, but it seems that I didn't get to finish cancelling and had go through the process again, but it I still had to pay, I really can't afford it this month is it possible for me to get a refund?

  • Newbie
  • I wanted to cancel my premium for this month, but it seems that I didn't get to finish cancelling and had go through the process again, but it I still had to pay, I really can't afford it this month ...
  • Jordi
  • Community Legend
  • 151 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 151 Views
  • 1 replies
  • 0 likes

I bought my iPhone from another country and now i can't use Spotify in my country

I bought my iPhone from Germany but i live in Turkey. When i try to log in it says "you can't use Spotify in another country over 14 days.". How am i gonna fix this?

  • Newbie
  • I bought my iPhone from Germany but i live in Turkey. When i try to log in it says "you can't use Spotify in another country over 14 days.". How am i gonna fix this?
  • driveflanger
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 180 Views
  • 1 replies
  • 0 likes

spotify used somewhere else

Hi, my spotify is use somewhere else, and my music often stops.I have tried reseting my passord many times. But the persons still uses my account, I cant figure out who uses my account, I have asked all my friends.Can somebody tell me what else I can...

  • Visitor
  • Hi, my spotify is use somewhere else, and my music often stops. I have tried reseting my passord many times. But the persons still uses my account, I cant figure out who uses my account, I have aske...
  • Bittencourt
  • Spotify Star
  • 195 Views
  • 3 replies
  • 0 likes
  • Account
  • 195 Views
  • 3 replies
  • 0 likes

Spotify extranjero

No puedo acceder a mi cuenta y estoy en el extranjero, específicamente en Malta. Soy usuario premium, necesito solución por favor.

  • Casual Listener
  • No puedo acceder a mi cuenta y estoy en el extranjero, específicamente en Malta. Soy usuario premium, necesito solución por favor.
  • osornios
  • Spotify Star
  • 356 Views
  • 3 replies
  • 0 likes
  • Premium
  • 356 Views
  • 3 replies
  • 0 likes

Spotify gift card

Hi. Trying to update my Spotify premium but with a different method by using a gift card. I'm registered in Sweden but in the UK on vacation. Went to redeem it and it doesn't want to know.I go to change payment options and click on UK but the option ...

  • Casual Listener
  • Hi. Trying to update my Spotify premium but with a different method by using a gift card. I'm registered in Sweden but in the UK on vacation. Went to redeem it and it doesn't want to know. I go to c...
  • osornios
  • Spotify Star
  • 263 Views
  • 3 replies
  • 0 likes
  • Account
    Other
    Premium
    Subscription
  • 263 Views
  • 3 replies
  • 0 likes

facebook friends don't get imported

Hi, I connected my spotify premium account with facebook finally. and everything seemed to work fine - no differing email adresses etc. but my facebook friends won't show up. I cannot see any activities in the friends feed. Please help me.Thank you s...

  • Casual Listener
  • Hi,   I connected my spotify premium account with facebook finally. and everything seemed to work fine - no differing email adresses etc. but my facebook friends won't show up. I cannot see an...
  • fernandojmaia
  • Newbie
  • 239 Views
  • 2 replies
  • 0 likes
  • Other
  • 239 Views
  • 2 replies
  • 0 likes

Account hacked, including password. Spotify needs a faster way to handle security incidents

I just received the following email "Hello, Spotify here.We wanted to let you know that the email address on your Spotify account has changed recently.Your previous email address was:@me.comIt's now: tkdjgfgsdh@gmail.comIf you meant to do that, then ...

  • Music Fan
  • I just received the following email   "Hello, Spotify here. We wanted to let you know that the email address on your Spotify account has changed recently. Your previous email address was:&lt...
  • mblack101
  • Music Fan
  • 502 Views
  • 2 replies
  • 0 likes
  • Security
  • 502 Views
  • 2 replies
  • 0 likes