Help Wizard

Step 1

NEXT STEP

Accounts

Get help with logging in, passwords, and account settings.

Start a topic

Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • Vasil
  • Moderator
  • 350616 Views
  • 901 replies
  • 105 likes
  • Account
  • 350616 Views
  • 901 replies
  • 105 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1151897 Views
  • 119 replies
  • 110 likes
  • Account
  • 1151897 Views
  • 119 replies
  • 110 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • Core618
  • Casual Listener
  • 88122 Views
  • 68 replies
  • 10 likes
  • Account
    Login
    Premium
  • 88122 Views
  • 68 replies
  • 10 likes

Connecting to Facebook

Hi, I'm just trying to link my Spotify account onto my Facebook, but when I try to do that it tells me that my Facebook is already linked to another account. How can I transfer accounts?

  • Newbie
  • Hi, I'm just trying to link my Spotify account onto my Facebook, but when I try to do that it tells me that my Facebook is already linked to another account. How can I transfer accounts?
  • kbrooksc
  • Community Legend
  • 137 Views
  • 1 replies
  • 0 likes
  • Account
    Other
  • 137 Views
  • 1 replies
  • 0 likes

Spotify keeps charging Premium despite cancellation

I cancelled my Premium account but every month Spotify is taking the money but my account only allows the "free" level access.There is no access to the "help" button on the website and no "contact us" button either. Hmmmm......

  • Casual Listener
  • I cancelled my Premium account but every month Spotify is taking the money but my account only allows the "free" level access. There is no access to the "help" button on the website and no "contact ...
  • roger216
  • Casual Listener
  • 195 Views
  • 2 replies
  • 0 likes
  • Account
  • 195 Views
  • 2 replies
  • 0 likes

Holiday premium deal - globe telecom

if i pay for 1 month of premium through globe telecom will i be able to get the holiday premium deal? or do i only get it if i pay through credit card?

  • Newbie
  • if i pay for 1 month of premium through globe telecom will i be able to get the holiday premium deal? or do i only get it if i pay through credit card?
  • adrianvasquez61
  • Newbie
  • 320 Views
  • 1 replies
  • 1 likes
  • 320 Views
  • 1 replies
  • 1 likes

FAQ: Questions and Answers about Spotify

I pay everey month for spotify premium but i have just free! Which started after I had canceled my Facebook profile. What can i do???I have already logged out and logged back in. Have already uninstalled and reinstalled.

  • Newbie
  • I pay everey month for spotify premium but i have just free! Which started after I had canceled my Facebook profile. What can i do???I have already logged out and logged back in. Have already uninsta...
  • kbrooksc
  • Community Legend
  • 643 Views
  • 1 replies
  • 0 likes
  • Other
  • 643 Views
  • 1 replies
  • 0 likes

double payment

This month ( february) Spotify charged my credit card two times. How can I get my money back?

  • Newbie
  • This month ( february) Spotify charged my credit card two times. How can I get my money back?
  • kbrooksc
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • Account
  • 178 Views
  • 1 replies
  • 0 likes

student discount for high school student in Germany

Hi, I attend the Theresien-Gymnasium in Munich in 10th grade and would like to switch to the student discout premium subscription. During the registration for the student discount I got a list with german high schools known to spotify (unidays) but m...

  • Newbie
  • Hi,   I attend the Theresien-Gymnasium in Munich in 10th grade and would like to switch to the student discout premium subscription. During the registration for the student discount I got a li...
  • kbrooksc
  • Community Legend
  • 100 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 100 Views
  • 1 replies
  • 0 likes

Spotify Frustration

I really enjoy my new year long subscription, but I am very annoyed right now with how the login process works. For some reason Spotify forces me to log into facebook in order to use it. Since I don't want to be forced to log in I am trying to find a...

  • Newbie
  • I really enjoy my new year long subscription, but I am very annoyed right now with how the login process works. For some reason Spotify forces me to log into facebook in order to use it. Since I don'...
  • kbrooksc
  • Community Legend
  • 155 Views
  • 1 replies
  • 0 likes
  • Account
  • 155 Views
  • 1 replies
  • 0 likes

I've paid for premium, but it's not applied to my account.

I keep getting a monthly notification from PayPal confirming that I'm paying for premium, but it's not applied to my account.I'm guessing those payments are on a different account, possibly one with an incorrect email as I've never received a receipt...

  • Newbie
  • I keep getting a monthly notification from PayPal confirming that I'm paying for premium, but it's not applied to my account. I'm guessing those payments are on a different account, possibly one w...
  • kbrooksc
  • Community Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • Premium
    Subscription
  • 112 Views
  • 1 replies
  • 0 likes

Unable to log into app

Hi I have been unable to log into the app on my iPad pro and iPhone. I can log onto my account through safari but the app keeps saying that the login failed and asking if I have an account - I have tried deleting and reloading the app as well as rese...

  • Casual Listener
  • Hi I have been unable to log into the app on my iPad pro and iPhone. I can log onto my account through safari but the app keeps saying that the login failed and asking if I have an account - I have t...
  • Nico
  • Community Legend
  • 170 Views
  • 3 replies
  • 0 likes
  • Account
    Login
  • 170 Views
  • 3 replies
  • 0 likes

i want my account delted

i just need it delted and i cant figure out how to

  • Visitor
  • i just need it delted and i cant figure out how to
  • Klaudiaaa
  • Newbie
  • 162 Views
  • 2 replies
  • 0 likes
  • Account
  • 162 Views
  • 2 replies
  • 0 likes

Premium enabled in Account Overview but not in App (iOS) or on PC (Windows 10)

Hi, I've got a rather strange problem since last thursday, where Spotify shows that I am premium enable but I can't use it as such in the desktop client nor my moble phone. Screenshot attached - any help?

  • Casual Listener
  • Hi,   I've got a rather strange problem since last thursday, where Spotify shows that I am premium enable but I can't use it as such in the desktop client nor my moble phone.   Screensh...
  • arcas_che
  • Casual Listener
  • 166 Views
  • 2 replies
  • 0 likes
  • Free
    Premium
    Subscription
  • 166 Views
  • 2 replies
  • 0 likes

How can I cancel my premium

Hi,How can I cancel my premium cause i want to try their free trial but they will charged me.. and if i will not cancel it they will charged it to me monthly

  • Newbie
  • Hi, How can I cancel my premium cause i want to try their free trial but they will charged me.. and if i will not cancel it they will charged it to me monthly
  • Dreadlord
  • Community Legend
  • 108 Views
  • 1 replies
  • 0 likes
  • Account
    Premium
  • 108 Views
  • 1 replies
  • 0 likes

Charged but not qualified

I didn't read everything when it came to Spotify student. I thought it was for all students. I was charged $5.29 just for writing my card number down. I don't qualify but I was still charged. How can I get my money back?

  • Newbie
  • I didn't read everything when it came to Spotify student. I thought it was for all students. I was charged $5.29 just for writing my card number down. I don't qualify but I was still charged. How can...
  • Dreadlord
  • Community Legend
  • 130 Views
  • 1 replies
  • 0 likes
  • Account
  • 130 Views
  • 1 replies
  • 0 likes

Don't know when subscription ends!

I have the student discount for 4.99 a month. But I'm not sure how long I have that till! I went on my account and it doesn't say when it ends. All it tells me is the next time (next month) it will charge me the 4.99 to renew. Help please!

  • Newbie
  • I have the student discount for 4.99 a month. But I'm not sure how long I have that till! I went on my account and it doesn't say when it ends. All it tells me is the next time (next month) it will c...
  • Dreadlord
  • Community Legend
  • 141 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 141 Views
  • 1 replies
  • 0 likes

Solved!! paid for 3 months of premium for the price of one, FALSE advertising

Hi there dear Spotify! I have been a customer since you started up, and started my full premium account just some days after. This is one of my Key apps/programs on my computer. I use this while i continue studdy and listen to on work. Now i cant do ...

  • Casual Listener
  • Hi there dear Spotify!   I have been a customer since you started up, and started my full premium account just some days after. This is one of my Key apps/programs on my computer. I use this w...
  • djrobbe18
  • Casual Listener
  • 1235 Views
  • 7 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 1235 Views
  • 7 replies
  • 0 likes

Cant pay for spotify premium

Im trying to pay for spotify student but when i go to the payment my card keeps getting rejected. ive called my bank and they said its comepletly fine, my card is well within the dates of expiration, i actually have 2 more years on this card. but not...

  • Regular
  • Im trying to pay for spotify student but when i go to the payment my card keeps getting rejected. ive called my bank and they said its comepletly fine, my card is well within the dates of expiration,...
  • kwebber3210
  • Regular
  • 407 Views
  • 5 replies
  • 0 likes
  • Account
  • 407 Views
  • 5 replies
  • 0 likes

Solved!! Premium subscription become free automatically

I am on premium since day one. Can I know why is my account being changed to FREE automatically?? I have no problem with my subscription until today. Please also note that I have paid for my premium. Last payment was as per below: Receipt for order 8...

  • Regular
  • I am on premium since day one. Can I know why is my account being changed to FREE automatically?? I have no problem with my subscription until today.    Please also note that I have paid ...
  • juanitaooi
  • Regular
  • 3078 Views
  • 9 replies
  • 0 likes
  • Account
    Login
    Premium
    Subscription
  • 3078 Views
  • 9 replies
  • 0 likes

What happened to 4.99 premium offer?????

Emailed Spotify about new $9.99 premium price vs. original offering...ans sent here...what a rip-off....now will look for other options unless I hear from THEM....and after reading all the problems everyone seems to be having, not so sure Spotify doe...

  • Newbie
  • Emailed Spotify about new $9.99 premium price vs. original offering...ans sent here...what a rip-off....now will look for other options unless I hear from THEM....and after reading all the problems e...
  • kbrooksc
  • Community Legend
  • 194 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 194 Views
  • 1 replies
  • 0 likes

Paid subscription, no spotify..

I recently changed phone and I've paid 3 months subscription but it hasn't transferred to my new phone.How do I rectify this?

  • Newbie
  • I recently changed phone and I've paid 3 months subscription but it hasn't transferred to my new phone.How do I rectify this?
  • kbrooksc
  • Community Legend
  • 120 Views
  • 1 replies
  • 0 likes
  • Subscription
  • 120 Views
  • 1 replies
  • 0 likes

Cant log into old account

I havent able to log into my old account for months now and im still being charged. I keep getting Error code 404

  • Newbie
  • I havent able to log into my old account for months now and im still being charged. I keep getting Error code 404
  • kbrooksc
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 139 Views
  • 1 replies
  • 0 likes