Payment failed

[spotidy]

I get this message every month I think, and I supply the same payment details every time. Why does it keep complaining? 

[ryanmedia]

Hry @spotidy, and welcome to the Spotify Community!

When you recieve this message, does your payment still go through or are you not being charged?

[spotidy]

They have all gone through. Still I get these emails, and the account page says "Your subscription payment failed.You'll lose your subscription if we don't have a working payment method for your account, so please update your payment details.
We will retry your payment in a few days."

I don't want to "fix" this every month..

[ryanmedia · Accepted solution]

I suggest that you contact Spotify Support about this. You can contact them via these links:

Contact form: http://bit.ly/SpotifyCF

Facebook: http://bit.ly/SpotifyCaresFB

Twitter: http://bit.ly/SpotifyCaresTW

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address.