Announcements

Help Wizard

Step 1

NEXT STEP

Can't Log in to Spotify app but I can log in to help site

Can't Log in to Spotify app but I can log in to help site

Spotify was working perfectly fine yesterday but after I got off of work, I got into my car and turned Spotify on and it logged me out of my account. I tried logging back in and it said I was using an invalid password. I also tried logging in through Facebook but it says that I was using an invalid password as well. Finally, I tried resetting my password through email and it says that my email isn't associated with any known usernames. I can log in just fine through the help site though and make this post. Does anyone know what is going on?

Reply
2 Replies

Hey @teknix420! Welcome to the Spotify Community. ^^

 

That doesn't sound quite right. 

Have you tried to use your username instead of your email address in the login process?

Let us know if that helps, thanks!

 

Peace ^^

Yes, I've tried using both. When I tried resetting my password with my username, it also said that I don't have a email address associated with this account to do so. Maybe I'll give it a few hours and see if it works.

Suggested posts