Can't Reset Password

[clover95]

Plan

Free/Premium

My Question or Issue

The email account that was linked to my Spotify account was deleted (not this account I'm using right now, a separate account). I have forgotten my password for that account, so I cannot change it to my new email. Is there anything you can do?

[TreyAnastasio]

Hi @clover95,

Thanks for posting in the Spotify Community!

If you don’t have access to the email address associated with your other Spotify account, I would recommend getting in touch with Customer Support; they'll do their best to change the email address associated with that account for you. You can find their contact form in this support article, under “Didn’t work?” -> “I no longer have access to the email address on my account.”

Make sure that you are logged out of any Spotify account in your browser when using this contact form, so that the username and custom email fields will show up; that way, you can enter the information for the account that you’re having trouble with.

Let me know if you have any other questions, and have a good day!