Can't change password or e-mail

[Amedis]

So I've encountered a problem.
I have lost the e-mail attached to my spotify account, and I have also forgotten my password.
This means that I cannot change my information, neither can I set up a subscription.
I do although have my account connected to facebook, this is why I'm able to "log in" to my account.

[Peter__ · Accepted solution]

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to help you recover your account 😉 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

[Amedis]

Thanks a ton, I will do so.
Kudos for quick reply 🙂

[Amedis]

Keep in mind though, I cannot read e-mails recieved from them since I cannot log in to the mail attached to this account. That might become a problem.

[Taylor · Accepted solution]

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@Amedis wrote:

Keep in mind though, I cannot read e-mails recieved from them since I cannot log in to the mail attached to this account. That might become a problem.

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Hi,

Do you have another email account?

If so, try using this contact form instead.

Anthony 🙂

[Peter__ · Accepted solution]

Try using this form instead 😉 (Sorry I forgot about that!) 

Peter

[Amedis]

Kudos to the both of you, and thanks for the help. I will try using that contact form instead! 🙂