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Can't change password or e-mail

Solved!

Can't change password or e-mail

So I've encountered a problem.
I have lost the e-mail attached to my spotify account, and I have also forgotten my password.
This means that I cannot change my information, neither can I set up a subscription.
I do although have my account connected to facebook, this is why I'm able to "log in" to my account.

Reply

Accepted Solutions
Marked as solution

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to help you recover your account 😉 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

Marked as solution


@Amedis wrote:

Keep in mind though, I cannot read e-mails recieved from them since I cannot log in to the mail attached to this account. That might become a problem.


Hi,

 

Do you have another email account?

 

If so, try using this contact form instead.

 

Anthony 🙂

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
||  Spotify Profile - Taylor   |  Feel free to PM me - Here  ||

View solution in original post

Marked as solution

Try using this form instead 😉 (Sorry I forgot about that!) 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

6 Replies
Marked as solution

Hey! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to help you recover your account 😉 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Thanks a ton, I will do so.
Kudos for quick reply 🙂

Keep in mind though, I cannot read e-mails recieved from them since I cannot log in to the mail attached to this account. That might become a problem.

Marked as solution


@Amedis wrote:

Keep in mind though, I cannot read e-mails recieved from them since I cannot log in to the mail attached to this account. That might become a problem.


Hi,

 

Do you have another email account?

 

If so, try using this contact form instead.

 

Anthony 🙂

This post was by Taylor - I do not work for Spotify!
If this solved your issue - Mark it as a solution! If you like my post - Please add Kudos!
||  Spotify Profile - Taylor   |  Feel free to PM me - Here  ||
Marked as solution

Try using this form instead 😉 (Sorry I forgot about that!) 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Kudos to the both of you, and thanks for the help. I will try using that contact form instead! 🙂

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