Can't change payment and country

[FreeZa82]

Plan

Premium Family

Country

Germany / Austria

My Question or Issue

We moved from Germany to Austria and now we have an Austrian bank account.

When I will change my payment method, it told me that it isn't allowed because of wrong country because the account was registered in Germany.

But I also can't change my Country to Austria at the options.

How can I solve the problem?

Thanks and greets

[Maxim · Accepted solution]

Hey @FreeZa82,

Thanks for reaching out.

When updating your payment method through this page, you'll need to make sure to select the correct/new country below the list of available payment methods before selecting one.

Can you please try it again to see if the issue still persists? 🙂

[FreeZa82]

Thank you very much.

Problem solved 😄

[Maxim]

Always happy to help, @FreeZa82! Have a great day.