Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Can't change payment and country

Solved!

Can't change payment and country

 

Plan

Premium Family

Country

Germany / Austria

 

My Question or Issue

We moved from Germany to Austria and now we have an Austrian bank account.

When I will change my payment method, it told me that it isn't allowed because of wrong country because the account was registered in Germany.

But I also can't change my Country to Austria at the options.

How can I solve the problem?

 

Thanks and greets

 

Reply

Accepted Solutions
Marked as solution

Hey @FreeZa82,

 

Thanks for reaching out.

 

When updating your payment method through this page, you'll need to make sure to select the correct/new country below the list of available payment methods before selecting one.

 

Maxim_0-1717845968772.png

 

Can you please try it again to see if the issue still persists? 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

3 Replies
Marked as solution

Hey @FreeZa82,

 

Thanks for reaching out.

 

When updating your payment method through this page, you'll need to make sure to select the correct/new country below the list of available payment methods before selecting one.

 

Maxim_0-1717845968772.png

 

Can you please try it again to see if the issue still persists? 🙂

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Thank you very much.

 

Problem solved 😄

Always happy to help, @FreeZa82! Have a great day.

MaximSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Suggested posts