Can't create an account

[Lilyetremi]

I just subscribed for a Premium Duo.

My husband didn't have a spotify account, but we cannot create one. It doesn't work. We have tried with an email adress and facebook but it keeps saying there is an error.

Please help....

[OneByBoo]

Hi there @Lilyetremi,

thanks for reaching out to the Spotify Community !

Could you please share a screenshot of what you see when trying to subscribe or just the error number/sentence your getting ?

In the mean while, you can try processing the sign up through a different web browser or use incognito page.

Waiting on your update:)

[Lilyetremi]

Hi, thank you.
I have tried a different browser, it doesn't work.
I keep either getting the sentence an error has occured. Please try later.
Or it keeps searching forever until the reCAPTCHA expires...

[OneByBoo]

Hi @Lilyetremi

thanks for updating me !

Could you please add a screenshot of what you see on your screen ?

Thanks for your cooperation 🙂

[Lilyetremi]

I tried facebook and by email. None work....

[OneByBoo]

Hi @Lilyetremi,

thanks for your cooperation !

Please confirm you've tried a different web brower / internet connection / device.

Thanks 🙂

[Lilyetremi]

I have tried a different browser, the phone, the computer....

[OneByBoo]

Hi @Lilyetremi

thanks for your cooperation !

Can you please confirm is you've tried using a different internet connection for the process ?

Waiting on your update 🙂

[Lilyetremi]

I don't have access to different internet connections....

[OneByBoo]

Hi @Lilyetremi,

If you can't try it out on a friend's WiFi, i would recommend you try using incognito / Chrome web page for the process to see if it helps.

Furthermore, you can try it out with a different email address to see if that does the trick.

Let me know how it goes 🙂

[ashkan-thri]

Hi @OneByBoo
I have the same problem as @Lilyetremi has . I tried incognito mode but I still have problem with the sign up process

[OneByBoo]

Hi @ashkan-thri & @Lilyetremi,

I strongly recommend giving it a try on a different device and network is possible.

This will be a strong indication of why this issue happens.

A screenshot of what you see on your screen will be a good indicator as well.

Waiting on your update 🙂

[Lilyetremi]

I gave up. I asked my sister in France to create the account....
Spotify leeps telling me that it's not possible to create an account in
Djibouti when I have already done so 2years ago....

[OneByBoo]

Hi @ashkan-thri & @ashkan-thri,

thanks for your cooperation !

You can find more about the availability of Spotify around the world on this info page.

If the service isn't available in your country/region, it might be the reason why you can't add family members as the service isn't operating.

I hope this shines some light.

Let me know if you have any further questions 🙂