Can´t find friends

[alexjmgoncalves]

Plan

Premium

Country

 Portugal

Operating System

Windows 7

My Question or Issue

 Even with facebook connected to spotify i can´t find new friends, that just starts searching and never ends.

[OneByBoo]

Hey there @alexjmgoncalves,

thanks for posting in the community !

It seems like you having a small connectivity issue.

Please reach you account page online and click "Sign Out Everywhere".

In addition, reinstall a new copy of Spotify to assure you get the latest version and that you cache is cleared.

After the steps above had been done, please log in using your details to see if it solves the issue.

Let me know how you did 😃

[alexjmgoncalves]

everything is the same it was before, it searches but never finds no one...

[OneByBoo]

Hey there @alexjmgoncalves,

thanks for the quick response!

Please remove Spotify from you app permissions on your FB account.

After this had been done, log out of you Spotify app.

Reach the Spotify sign up page and choose "Sign up using Facebook".

Note: it might take a while for it to sync

This should do the trick of resyncing the two.

Let me know how you did 😃

[alexjmgoncalves]

nothing different, already texted Spotify Care on twitter, they cant solve it either

[alexjmgoncalves]

nothing different, already texted Spotify Care on twitter, they cant solve it either

[Guido]

Hey @alexjmgoncalves.

Thanks for getting in touch!

We are aware of an issue with the app and are currently investigating it. Feel free to contribute in this topic where we gather information from affected users and keep everybody up-to-date. We'll get this sorted as soon as possible.

Sorry for the inconvenience. Let us know if you have further questions.

Have a nice day!