Can't get in

[kaburetta]

I had to reset my password and I got the email to do that. And then I reset it through my email and tried to log back in on the app and it still says my password is wrong. I also subscribed to premium and paid for it through my email and I don't know if I'm still going to be charged if it didn't actually changed my password

[jean3601]

Hello @kaburetta, Welcome to the community! 🙂

Can I ask you to reset your password one more time?

you can reset your Spotify Password here:

https://www.spotify.com/password-reset/

If you still are not able to access your account, please ensure you are entering the correct email/username.

if you created an account using facebook, that you are logging in via facebook.

I hope this helped 🙂