Can't invite family members?

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Re: Can't invite family members?

Gig Goer

this solution is absolutely MORONIC, may actually get me to switch to APPLE MUSIC, trying to add 2nd family member, willing to pay them $20 a month, apple will only charge $15 a month for up to 6 people

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Re: Can't invite family members?

Newbie

My son has the premium account and I want to upgrade to the family account so he can add me.  Sent an invite but it tells me i'm already part of a family plan.  I am not! Do i need to cancel his plan and make a new one?

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Re: Can't invite family members?

Casual Listener
That's insane! I don't want to cancel the account just to add another member. Come on Spotify... most things are easy to do. Surely you can fix this
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Re: Can't invite family members?

Casual Listener

We are paying for Spotify Family 1 admin (me) and 2 family members. I want to add


1 new family menmer to ours spotify family account. I can`t find any invite button in my "Family Manage page" Wyh can`t Spotify fix this issue??? I want to pay Sptify more money, but i Can`t??? Crappy admin page!!! FIX THIS SPOTIFY!!!!

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Re: Can't invite family members?

Newbie

This is unbeliveable!  Never known as bad design in software.  It should be possible to upgrade to Family 1+2 from Family 1+1 as easily as from premium to family 1+1.  You should fire your software design team!


@Peter wrote:

It's not a bug, you can't change the number of members on the plan after you set it up. So if you set up a 1+1 subscription, you can't change it to 1+2 without cancelling I'm afraid.

 

See the help page for full details:
https://support.spotify.com/uk/learn-more/guides/#!/article/spotify-family

 

What if I want to add another subaccount to my plan?

The number of subaccounts (i.e. the number of people you can invite) that you selected during signup cannot be changed. You may however cancel the account – at which point all members of the plan revert to Free level subscriptions if the current billing month lapses. You would then sign up again, selecting the number of subaccounts you want. You may the re-invite the people you want to keep on the plan.

 


 

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Re: Can't invite family members?

Newbie

I have been Spotify premium member since something like 2012. This bug (IT'S A BUG) is making me to change to Apple music.
End of story..

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Re: Can't invite family members?

Casual Listener
Sigh! A year later and this bug is still there?! Get a grip Spotify!
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Re: Can't invite family members?

Newbie
Seems like an easy solution...cancel your membership and join Apple Music.. Problem solved! 🙂
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Re: Can't invite family members?

Casual Listener

Incredibly unprofessional that I can't just add a third family member and update payment info but are forced to cancel the plan and subscribe again.

One more client lost to Apple Music.

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Re: Can't invite family members?

Newbie

I think Spotify is very clear in the instructions... Why it doesn't work?


To Invite a member:

Only the administrator of the plan is able to invite a member.

1. To invite someone to join one of the allotted subaccounts in your plan, go to the account page.

2. Click MANAGE YOUR SPOTIFY FAMILY.

3. Click INVITE to add a member to your plan.

4. Enter the e-mail of the person you want to invite. Click SEND INVITE.

 

 

(https://support.spotify.com/uk/learn-more/guides/#!/article/spotify-family)

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