Can't invite family members?

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Can't invite family members?

Casual Listener

Hi,

 

I already have a family account and added a family member. I now want to add 2 more, but can't find the invite-link anywhere?

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Re: Can't invite family members?

Community Legend

It's not a bug, you can't change the number of members on the plan after you set it up. So if you set up a 1+1 subscription, you can't change it to 1+2 without cancelling I'm afraid.

 

See the help page for full details:
https://support.spotify.com/uk/learn-more/guides/#!/article/spotify-family

 

What if I want to add another subaccount to my plan?

The number of subaccounts (i.e. the number of people you can invite) that you selected during signup cannot be changed. You may however cancel the account – at which point all members of the plan revert to Free level subscriptions if the current billing month lapses. You would then sign up again, selecting the number of subaccounts you want. You may the re-invite the people you want to keep on the plan.

 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Can't invite family members?

Casual Listener

I have the same problem. As a solution cancelling your subscription and waiting for it to revert to free before re-subscribing is a workaround not a solution. I'll try it but Spotify need a proper solution if they want to make Family more appealling.

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Re: Can't invite family members?

Casual Listener

Thanks everyone for the feedback. Spotify support also contacted me. It turns out you don't have to wait for your subscription to expire. You can go right back into the portal and re-apply for a premium account and then a family plan. In my case I had one family member and I asked for one more (me and 2 family members). It retained my previous familiy member and gave me a slot for the 2nd one I asked for. I was able to invite for that slot. 

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Re: Can't invite family members?

Community Legend
Hi there,
Welcome at the Spotify Community!

Somewhere in your account (try https://spotify.com/account/overview ) there should be an Family plan control panel, from where you can invite other relatives to join.

Please let me know if you can find that control panel.

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Re: Can't invite family members?

Casual Listener

Hi Michael,

 

That's the thing: I can see the page (https://www.spotify.com/nl/family/overview/) and my family members. I can delete them as well. I just cannot add anyone else... 😞

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Re: Can't invite family members?

Community Legend

Hmm, I think you need to get in touch with Spotify to figure this out.

However, maybe @Peter__ or @Jordi knows something about this? 

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Re: Can't invite family members?

Roadie

Hi @arondeparon,

 

It's great you're putting a melody on your family with Spotify. 

 

If you cannot add a Family member, it's probably a bug. Try using incognito  mode on the explorer. 

 

If you still don't see it,  contact the Spotify support team and give them the emails so they can send the invitations. 

 

I hope this helps. 

 

*Kudos are always appreciated 🙂 

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Solution!

Re: Can't invite family members?

Community Legend

It's not a bug, you can't change the number of members on the plan after you set it up. So if you set up a 1+1 subscription, you can't change it to 1+2 without cancelling I'm afraid.

 

See the help page for full details:
https://support.spotify.com/uk/learn-more/guides/#!/article/spotify-family

 

What if I want to add another subaccount to my plan?

The number of subaccounts (i.e. the number of people you can invite) that you selected during signup cannot be changed. You may however cancel the account – at which point all members of the plan revert to Free level subscriptions if the current billing month lapses. You would then sign up again, selecting the number of subaccounts you want. You may the re-invite the people you want to keep on the plan.

 

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

View solution in original post

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Re: Can't invite family members?

Casual Listener

This feels quite buggy, to be honest with you.

 

Apart from this: I just followed these instructions and am now stuck. I have cancelled my family plan and want to complete the setup phase again but now receive a "Contact Spotify Support" page when I try to this.

 

Can someone look into this? I just want to add some other members to my family account. Shouldn't be this hard, should it? 🙂

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Re: Can't invite family members?

Community Legend
You need to wait for your account to drop to Spotify Free after you cancel a Family plan before you can set up another one as far as I am aware.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Highlighted
Solution!

Re: Can't invite family members?

Casual Listener

I have the same problem. As a solution cancelling your subscription and waiting for it to revert to free before re-subscribing is a workaround not a solution. I'll try it but Spotify need a proper solution if they want to make Family more appealling.

View solution in original post

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Re: Can't invite family members?

Newbie

I also have the exact same issue.

 

Subscribed to the Family plan, had to mess about a bit while two family members dropped off their premium trials (cus you can't just cancel them immediately to allow same day enrolment in a family plan), and when I went back the option to add them disappeared. Rubbish.

 

This is a really bad user journey, and a definite bug.

 

Ironically, Spotify is now making less money out of me than before, as I've cancelled the premium account I was paying for awaiting this fix.

 

NR

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