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Forum Posts

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

hinika

Newbie

290620 Views

529 replies

34 likes

Account
Free
  • 290620 Views
  • 529 replies
  • 34 likes

How to Prevent Third-Party Apps from Misusing Your Spotify Account

I recently discovered that a third-party app was using some Spotify accounts to sell streams, and this led me to understand the importance of managing third-party apps' access to my account. Here is how you can prevent this from happening to you. Fir...

Spotify Star

Babyodaa

Roadie

13676 Views

6 replies

11 likes

Security
  • 13676 Views
  • 6 replies
  • 11 likes

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

Casual Listener

1r0nm0nk3y

Casual Listener

541035 Views

990 replies

114 likes

Account
  • 541035 Views
  • 990 replies
  • 114 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

Casual Listener

12paws

Casual Listener

129655 Views

74 replies

12 likes

Account
Login
Premium
  • 129655 Views
  • 74 replies
  • 12 likes

Superuser Contribution Loggin in from different country

Hi,I started my account when spotify was new and I lived in Sweden. I haven't used it in a couple of years and since them moved to Canada.Now when I try to log in via the app it won't work. I have logged in to my account and changed country to Canada...

Newbie

Hi, I started my account when spotify was new and I lived in Sweden. I haven't used it in a couple of years and since them moved to Canada. Now when I try to log in via the app it won't work. I hav...

Alfredo

Roadie

303 Views

1 replies

0 likes

Account
Login
Other
Premium
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Account Premium Foreign Land

Hallo, I moved from Czech Republic to Austria.Now I wanna buy the Premium account, but it is not possible with my czech card, because I am in Austria right now. I was for few days home in Czech and I wanna buy it there and I did. But I am in Austria ...

Newbie

Hallo,  I moved from Czech Republic to Austria. Now I wanna buy the Premium account, but it is not possible with my czech card, because I am in Austria right now. I was for few days home in Cz...

Alfredo

Roadie

280 Views

1 replies

0 likes

  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Deleting facebook.created account

Hello, I created this account through Facebook but I've been using a different account for some time (that has Premium) and now I want to link the new one to my Facebook but I cant unlink or delete the old account. What can I do?Thanks for the help M...

Visitor

Hello,   I created this account through Facebook but I've been using a different account for some time (that has Premium) and now I want to link the new one to my Facebook but I cant unlink or...

Alfredo

Roadie

1137 Views

1 replies

0 likes

  • 1137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Connect to facobook

Hi, Previously (2y a go) I connected Facebook to an old profile.today I created a new profile and subscribed to family. I wanted to connect to Facebook, but I couldn’t, so I try to log out and login using Facebook, becouse I can’t my old profile info...

Newbie

Hi,  Previously (2y a go) I connected Facebook to an old profile. today I created a new profile and subscribed to family. I wanted to connect to Facebook, but I couldn’t, so I try to log out a...

Alfredo

Roadie

2181 Views

1 replies

0 likes

  • 2181 Views
  • 1 replies
  • 0 likes

Superuser Contribution Release of my Track on an other Producers Profile

Hello Guys,I've just released my first Song on Spotify.I heared it and all was fine, but when I clicked on "JD" it showed the wrong Profile.I want my own Profile, but when I use the Spotify Artist App, I just can the choose this other "JD". Please He...

Newbie

Hello Guys, I've just released my first Song on Spotify. I heared it and all was fine, but when I clicked on "JD" it showed the wrong Profile. I want my own Profile, but when I use the Spotify Art...

Alfredo

Roadie

261 Views

1 replies

0 likes

  • 261 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sonos vs Echo Conflict using Family Account

Hi...hoping someone can help. I've seen similar problems and have tried a number of listed solutions to no avail. This issue causes minor arguments in our house on a daily basis Here's the setup. Family Spotify Account - my eldest daughter (#1), youn...

Casual Listener

Hi...hoping someone can help.  I've seen similar problems and have tried a number of listed solutions to no avail.  This issue causes minor arguments in our house on a daily basis   ...

Alfredo

Roadie

581 Views

1 replies

0 likes

Account
Premium
  • 581 Views
  • 1 replies
  • 0 likes

Superuser Contribution Missing Saved Song

I logged into my Spotify Premium account today and I noticed that all the songs I've 'saved' in the past year are now mysteriously gone. I also noticed a large number of my playlists were deleted. Fortunately, I was able to recover the playlists but ...

Casual Listener

I logged into my Spotify Premium account today and I noticed that all the songs I've 'saved' in the past year are now mysteriously gone. I also noticed a large number of my playlists were deleted. Fo...

Alfredo

Roadie

305 Views

1 replies

0 likes

Account
Premium
Security
Subscription
Unlimited
  • 305 Views
  • 1 replies
  • 0 likes

USA vs Canada Catalogue

What is the difference between the USA catalogue size and Canada in terms of number of songs available?Any other notable differences between the two services?ThanksBrian

Casual Listener

What is the difference between the USA catalogue size and Canada in terms of number of songs available? Any other notable differences between the two services? Thanks Brian

Mikamus

Newbie

4075 Views

2 replies

0 likes

Other
  • 4075 Views
  • 2 replies
  • 0 likes

Can't login

I can't login into my spotify as it say when I try to that I need to go online first? I'm unsure what that means because I've been thinking it might be because I had my account on offline mode and it logged itself off but now I can't get back onto it...

Newbie

I can't login into my spotify as it say when I try to that I need to go online first? I'm unsure what that means because I've been thinking it might be because I had my account on offline mode and it...

phan_times

Community Legend

290 Views

1 replies

0 likes

Account
Login
Premium
  • 290 Views
  • 1 replies
  • 0 likes

My Spotify won't play in my phone anymore

My spotify on my phone has stopped working. I can open it but the songs are gray and won't play

Casual Listener

My spotify on my phone has stopped working. I can open it but the songs are gray and won't play

Hennesey333

Casual Listener

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Nao consigo importar musicas com minha conta principal

Quando tento importar musicas do meu celular para o Spotify a opcao importar nao aparece, mas se eu trocar para uma outra conta a opcao aparece, alguem sabe como resolver?

Newbie

Quando tento importar musicas do meu celular para o Spotify a opcao importar nao aparece, mas se eu trocar para uma outra conta a opcao aparece, alguem sabe como resolver?

978 Views

0 replies

4 likes

Account
Premium
  • 978 Views
  • 0 replies
  • 4 likes

Solved!! Changing Country

I have moved from Canada to Australia and would like to change my country as part of my premium subscription. I have tried following the the online help and searched in the community and the instructions provided do not work. Would like to know how t...

Regular

I have moved from Canada to Australia and would like to change my country as part of my premium subscription. I have tried following the the online help and searched in the community and the instruct...

Noah

Spotify Star

2765 Views

6 replies

0 likes

Account
  • 2765 Views
  • 6 replies
  • 0 likes

Sheer ID doesn't work for me.

I TRY TO GET PREMIUM BUT FOR SOME REASON WHEN I PUT IN MY CREDENTIALS. I CANNOT BE IDENTIFIED AS A STUDENT.

Newbie

I TRY TO GET PREMIUM BUT FOR SOME REASON WHEN I PUT IN MY CREDENTIALS. I CANNOT BE IDENTIFIED AS A STUDENT.

DennisBoismenue

Newbie

3543 Views

2 replies

0 likes

Subscription
  • 3543 Views
  • 2 replies
  • 0 likes

Superuser Contribution No puedo pasarme a premium

Hola buenas tardes! quiero pasar mi cuenta a premium pongo los datos de mi tarjeta y me salta error que trate con otra tarjeta. Utilizo otra tarjeta y me dice lo mismo!!! me pueden solucionar el problema

Newbie

Hola buenas tardes! quiero pasar mi cuenta a premium pongo los datos de mi tarjeta y me salta error que trate con otra tarjeta. Utilizo otra tarjeta y me dice lo mismo!!! me pueden solucionar el prob...

user-removed

Not applicable

1176 Views

1 replies

1 likes

  • 1176 Views
  • 1 replies
  • 1 likes

Superuser Contribution Facebook email won't change

I am registered to spotify through facebook. On my account settings page, it tells me that to change the email address associated with my spotify account, I must change it through my facebook account settings. However, I have already changed my email...

Casual Listener

I am registered to spotify through facebook. On my account settings page, it tells me that to change the email address associated with my spotify account, I must change it through my facebook account...

user-removed

Not applicable

436 Views

1 replies

0 likes

Account
  • 436 Views
  • 1 replies
  • 0 likes

Solved!! Lembrar o endereço cadastrado

Olá, não consigo lembrar qual o meu endereço cadastrado. Como devo proceder

Casual Listener

Olá, não consigo lembrar qual o meu endereço cadastrado. Como devo proceder

Bittencourt

Spotify Star

41516 Views

68 replies

3 likes

  • 41516 Views
  • 68 replies
  • 3 likes

Superuser Contribution almacenamiento de canciones sin conexion

Hola, como puedo volver a configurar, y en que carpeta van, las canciones sin conexion. Me refiero a la configuracion original de spotify, gracias

Newbie

Hola, como puedo volver a configurar, y en que carpeta van, las canciones sin conexion. Me refiero a la configuracion original de spotify, gracias

user-removed

Not applicable

1090 Views

1 replies

0 likes

Other
  • 1090 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlists

my playlists has disappeared and i want them all back. Can you fix this for me?

Newbie

my playlists has disappeared and i want them all back. Can you fix this for me?

Melody

Spotify

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Superuser Contribution Info, Playlists, Artists, Friends and Followers deleted (Premiun account)

Hello All, I'm experiencing technical issues and I need your help, please. I have a Premium (Family) account; I use my Facebook profile to login. I have another free account, linked to the other email (< Moderator Snip - removed for security >). Unti...

Regular

Hello All,   I'm experiencing technical issues and I need your help, please.   I have a Premium (Family) account; I use my Facebook profile to login. I have another free account, li...

Melody

Spotify

472 Views

1 replies

0 likes

Account
Other
Premium
  • 472 Views
  • 1 replies
  • 0 likes

Solved!! Same artist, different distributors.

Hello there, I already have a spotify artist profile because of a song I uploaded before with a distributor, but now I would like to use another distributor for another song, but I don't want them to create a different artist profile or something, is...

Casual Listener

Hello there,    I already have a spotify artist profile because of a song I uploaded before with a distributor, but now I would like to use another distributor for another song, but I don...

oliv69

Newbie

21537 Views

21 replies

0 likes

  • 21537 Views
  • 21 replies
  • 0 likes