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Solved!! i can’t change the country

hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country

Newbie

rotem29

Visitor

83442 Views

29 replies

0 likes

  • 83442 Views
  • 29 replies
  • 0 likes

Solved!! Email is "not" linked to account

So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...

Newbie

Joanie611

Visitor

104494 Views

10 replies

3 likes

Account
Login
  • 104494 Views
  • 10 replies
  • 3 likes

Facebook account used by other Spotify user

Hi! I tried to share one of my playlists on Facebook but got the message that my Facebook account was already connected to another Spotify user. I don't have any other Spotify or Facebook account than the two I tried to combine now and have no memory...

Newbie

Hi!   I tried to share one of my playlists on Facebook but got the message that my Facebook account was already connected to another Spotify user. I don't have any other Spotify or Facebook ac...

Robert_W

Community Legend

392 Views

1 replies

0 likes

Account
Login
Security
  • 392 Views
  • 1 replies
  • 0 likes

account hacked????

For some reason Spotify required me to log in again to both my desktop and mobile app accounts today, they were always "saved" and upon logging in my account looks completely different. I don't recall ever having another account beyond the one I set ...

Regular

For some reason Spotify required me to log in again to both my desktop and mobile app accounts today, they were always "saved" and upon logging in my account looks completely different. I don't recal...

Robert_W

Community Legend

421 Views

1 replies

0 likes

  • 421 Views
  • 1 replies
  • 0 likes

Ejected from account

Username: Premium I have this premium account, from which I was signed out after the last software upgrade, both on my cell phone (android) and my computer (mac) Now my password is not recognized, and when I ask for a password reset, I go t either a...

Newbie

Username:   <removed sensitive information> Premium I have this premium account, from which I was signed out after the last software upgrade, both on my cell phone (android) and ...

Robert_W

Community Legend

476 Views

1 replies

0 likes

Account
  • 476 Views
  • 1 replies
  • 0 likes

Change country

I have moved from HK to Singapore and cannot change to my new CC because it does not match my chosen country I cannot change my chosen country at all (greyed out). And of course there is no way to contact help except this. I would rather not have to ...

Newbie

I have moved from HK to Singapore and cannot change to my new CC because it does not match my chosen country I cannot change my chosen country at all (greyed out).    And of course there ...

Robert_W

Community Legend

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Not working in Iran

I live in Iran and I use spotify primium. (I have a sweden gift card) .I used it for 1 month in my country with vpn. Now I can’t login. The error is “ you can only use spotify for 14 days abroad “

Newbie

I live in Iran and I use spotify primium. (I have a sweden gift card) .I used it  for 1 month in my country with vpn. Now I can’t login. The error is “ you can only use spotify for 14 days abroa...

Maxim

Spotify Star

1628 Views

2 replies

0 likes

  • 1628 Views
  • 2 replies
  • 0 likes

Solved!! DIDN'T RECIEVE ANY PIN CODE VIA GLOBE MOBILE PAYMENT

I registered to Spotify 129 and I activated it on the link provided in the confirmation text message I received. Globe texted me with a verification code that I should verify on the website. I went to the Spotify website to change my subscription to ...

Newbie

I registered to Spotify 129 and I activated it on the link provided in the confirmation text message I received. Globe texted me with a verification code that I should verify on the website. I went t...

javd

Newbie

20604 Views

23 replies

18 likes

Premium
  • 20604 Views
  • 23 replies
  • 18 likes

Solved!! Change Username

Hi, I was wondering if I could change my Spotify username? I've searched everywhere on my phone's app, on my desktop app and on the official site. But I can't seem to find that option anywhere. Is changing the username possible? And if not, do you th...

Newbie

Hi, I was wondering if I could change my Spotify username? I've searched everywhere on my phone's app, on my desktop app and on the official site. But I can't seem to find that option anywhere. Is ch...

Luke

Community Legend

617 Views

1 replies

0 likes

Account
  • 617 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify acting very strange?

So an hour or so ago my spotify stared acting very strange. It randomly start playing the same song i have never heard before over and over again. Any attempt at chaging song works for like 30 seconds then it switches back to that same song again. I ...

Newbie

So an hour or so ago my spotify stared acting very strange. It randomly start playing the same song i have never heard before over and over again. Any attempt at chaging song works for like 30 s...

Melody

Spotify

4892 Views

1 replies

4 likes

Account
Security
  • 4892 Views
  • 1 replies
  • 4 likes

Superuser Contribution Can't get into my account

A few days just turning my computer opening spotify i was logged out and tried to log in again but I couldn't, then tried to change my password but spotify telled me that that account doesn't exist, I tried with my name account and my e-mail and im 1...

Newbie

A few days just turning my computer opening spotify i was logged out and tried to log in again but I couldn't, then tried to change my password but spotify telled me that that account doesn't exist, ...

Melody

Spotify

365 Views

1 replies

0 likes

  • 365 Views
  • 1 replies
  • 0 likes

Change display name

So a while back I registered to spotify with my email, and when you do that you choose a display / profile name and now I would like to change it, is it possible?(Clarification: I'm not talking about the assigned random username with letters and numb...

Newbie

So a while back I registered to spotify with my email, and when you do that you choose a display / profile name and now I would like to change it, is it possible? (Clarification: I'm not talking abo...

Nightslash360

Roadie

538 Views

1 replies

0 likes

  • 538 Views
  • 1 replies
  • 0 likes

Solved!! Ghost device

Using Spotify premium on my iPhone 8 sometimes it stops playing what I want, it says “you are listening on U Pulse Lite” and starts playing some Italian music I don’t know. I don’t know how to make it stop. It is very annoying

Newbie

Using Spotify premium on my iPhone 8 sometimes it stops playing what I want, it says “you are listening on U Pulse Lite” and starts playing some Italian music I don’t know. I don’t know how to make i...

Hubo

Community Legend

1525 Views

1 replies

0 likes

iOS
  • 1525 Views
  • 1 replies
  • 0 likes

Can't go online because of Offline-mode

Hey,so I just experienced this problem that I can't log in to my spotify on Android (via facebook) because the last time I was in offline-mode. I have 10000+ tracks downloaded and I'm DEF not gonna reinstall it. So is there any solution other than th...

Casual Listener

Hey, so I just experienced this problem that I can't log in to my spotify on Android (via facebook) because the last time I was in offline-mode. I have 10000+ tracks downloaded and I'm DEF not gonna...

Pimmelschilz

Casual Listener

560 Views

2 replies

0 likes

Account
Login
  • 560 Views
  • 2 replies
  • 0 likes

Error in Sign-up; Cannot make username

Hi all! I recently created my Spotify account but an error got in the way while I was about to type my username. I tried to sign-up again but it says the email was already taken so I logged my email in and then checked my profile and it created its o...

Newbie

Hi all!   I recently created my Spotify account but an error got in the way while I was about to type my username. I tried to sign-up again but it says the email was already taken so I logged ...

brianibrahims

Regular

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Cierre de cuenta

Buenas tardes, quiero cerrar mi cuenta y no me llega el correo necesario para finalizar el ultimo paso

Newbie

Buenas tardes, quiero cerrar mi cuenta y no me llega el correo necesario para finalizar el ultimo paso

Ivan2810

Newbie

333 Views

1 replies

0 likes

Account
  • 333 Views
  • 1 replies
  • 0 likes

Link student to different spotify account

I accidently put my student information on the wrong spotify account. How do I disconnect it to be able to apply it to MY spotify account?

Newbie

I accidently put my student information on the wrong spotify account. How do I disconnect it to be able to apply it to MY spotify account?

Maxim

Spotify Star

608 Views

1 replies

0 likes

  • 608 Views
  • 1 replies
  • 0 likes

Account being used by stranger, please help

My account has been hacked and the hacker has control. I have changed my password and disconnected all devices, yet he's is still there and can switch from my device to his. How do I remove and block him immediately? Thanks!

Visitor

My account has been hacked and the hacker has control. I have changed my password and disconnected all devices, yet he's is still there and can switch from my device to his. How do I remove and block...

Maxim

Spotify Star

916 Views

1 replies

0 likes

  • 916 Views
  • 1 replies
  • 0 likes

HAVE SPOTIFY FOR SERBIA

I am in vacation in Serbia and I will be here for a while but its not letting me use Spotify

Newbie

I am in vacation in Serbia and I will be here for a while but its not letting me use Spotify 

Maxim

Spotify Star

1010 Views

1 replies

1 likes

Android
  • 1010 Views
  • 1 replies
  • 1 likes

I cannot access Spotify because I have moved country

Hello i just moved from Turkey to Holland and i was' nt aware of the 14 day rule so my acount got kind of blocked i have no access to my acount can you help me with that what am i supposed to do ???

Newbie

Hello i just moved from Turkey to Holland and i was' nt aware of the 14 day rule so my acount got kind of blocked i have no access to my acount can you help me with that what am i supposed to do ???&...

CryticalAce

Spotify Star

1385 Views

2 replies

0 likes

Account
  • 1385 Views
  • 2 replies
  • 0 likes

Random songs for no reason

Hello, my problem starts weeks ago, while I listen my playlist normally and suddenly change the next song itself or change to another randomly that I'd never heard and always is the same kind of music (synthetic and no voice). I really need an explai...

Casual Listener

Hello, my problem starts weeks ago, while I listen my playlist normally and suddenly change the next song itself or change to another randomly that I'd never heard and always is the same kind of musi...

Dgm3

Casual Listener

628 Views

2 replies

0 likes

Account
  • 628 Views
  • 2 replies
  • 0 likes

Superuser Contribution Shuffle is not really shuffle

I've noticed that shuffling only starts with one of my first songs and just makes it's way down my playlist. Spotify tells me to filter and sot the playlist but there is no way to do that with the new update, the playlist is permanently sorted by the...

Regular

I've noticed that shuffling only starts with one of my first songs and just makes it's way down my playlist. Spotify tells me to filter and sot the playlist but there is no way to do that with the ne...

Handplat

Regular

1257 Views

4 replies

1 likes

Android
shuffle
  • 1257 Views
  • 4 replies
  • 1 likes