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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Accounts

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Forum Posts

Solved!! Spotify friends activity empty/not updating

PlanPremiumCountryFinlandDevicePcOperating SystemWindows 10 My Question or IssueFor several months (pretty much years at this point), my Spotify friends feed has not been updating, it only shows 1 friend I have, while it should have a dozen others. T...

  • Casual Listener
  • kafkaU
  • Newbie
  • 421350 Views
  • 965 replies
  • 108 likes
  • Account
  • 421350 Views
  • 965 replies
  • 108 likes

Solved!! How can i change my my spotify username?

Hi! This is probably been asked a lot before, but I could not find exactly what I was looking for. I got my spotify account some years ago, and I made my account through facebook. My problem is that I really want to connect spotify to other devises e...

  • Newbie
  • Not applicable
  • 1186469 Views
  • 119 replies
  • 116 likes
  • Account
  • 1186469 Views
  • 119 replies
  • 116 likes

Solved!! Unknown people logging in

My Question or IssueI have got four emails over the past two days about people from other countries logging into my spotify account. I am from Australia and I have had people from the United States, Russia, Finland and Israel log in to my account. Af...

  • Casual Listener
  • twiggypopclaudia
  • Visitor
  • 103461 Views
  • 69 replies
  • 10 likes
  • Account
    Login
    Premium
  • 103461 Views
  • 69 replies
  • 10 likes

Why can't I access a specific artist when other people from my country can?

Hello, I've been wondering for some time why this is happening. I'm able to acces all new music from Gesu no Kiwami Otome, but the previous albums don't even show up on my Spotify. I used to think they just didn't release them on Spotify, but my frie...

  • Casual Listener
  • Hello,    I've been wondering for some time why this is happening. I'm able to acces all new music from Gesu no Kiwami Otome, but the previous albums don't even show up on my Spotify. I u...
  • Nickolay
  • Composer
  • 786 Views
  • 5 replies
  • 0 likes
  • 786 Views
  • 5 replies
  • 0 likes

Stop suggested songs from playing

I’m getting so irritated with Spotify! I have well over the 12 songs on my playlist and yet I still keep getting suggested songs. Not to mention they play back to back to back so I use all my skips trying to skip them. If I wanted them on my list I w...

  • Casual Listener
  • I’m getting so irritated with Spotify! I have well over the 12 songs on my playlist and yet I still keep getting suggested songs. Not to mention they play back to back to back so I use all my skips t...
  • Nickolay
  • Composer
  • 5028 Views
  • 1 replies
  • 4 likes
  • Account
  • 5028 Views
  • 1 replies
  • 4 likes

Changing country in account profile

I moved to Ireland and I'm trying to update the country in my account profile but it is not an editable field. I followed the help to update my subscription method to an Irish payment method but it will not accept my Irish zip code.The error message ...

  • Casual Listener
  • I moved to Ireland and I'm trying to update the country in my account profile but it is not an editable field. I followed the help to update my subscription method to an Irish payment method but it w...
  • Nickolay
  • Composer
  • 507 Views
  • 3 replies
  • 0 likes
  • 507 Views
  • 3 replies
  • 0 likes

Think I've been hacked

Think my account has been hacked as it's says I'm listening on web player which I'm not. Songs in my recently playlist I've never heard of, I've changed my password still happening?

  • Casual Listener
  • Think my account has been hacked as it's says I'm listening on web player which I'm not. Songs in my recently playlist I've never heard of, I've changed my password still happening?
  • Nickolay
  • Composer
  • 386 Views
  • 3 replies
  • 0 likes
  • 386 Views
  • 3 replies
  • 0 likes

Paying for premium but all my playlists have disappeared and it's showing as a free account

Hi I've just tried my account and can't access it as premium on either my android phone or my desktop. I havent changed any of my account details for years. I've uninstalled and reinstalled but it's still showing the same. I've reset password today i...

  • Visitor
  • Hi I've just tried my account and can't access it as premium on either my android phone or my desktop. I havent changed any of my account details for years. I've uninstalled and reinstalled but it's ...
  • Nickolay
  • Composer
  • 328 Views
  • 1 replies
  • 1 likes
  • 328 Views
  • 1 replies
  • 1 likes

Spotify won't let me change my email address

I simply want to change my asscociated Spotify email address from a recently defunct email address to my current gmail address, but when I try, Spotify tells me my gmail address is "already in use." I vaguely recall that a few years back, I may have ...

  • Newbie
  • I simply want to change my asscociated Spotify email address from a recently defunct email address to my current gmail address, but when I try, Spotify tells me my gmail address is "already in use."&...
  • Nickolay
  • Composer
  • 638 Views
  • 1 replies
  • 0 likes
  • Account
  • 638 Views
  • 1 replies
  • 0 likes

Hulu & spotify

I have linked Hulu to my Spotify Premium Student account. However, whenever I try to create a new Hulu account, or link an existing account, it doesn’t work. It tells me to contact Spotify support. If you could please let me know why this is happenin...

  • Newbie
  • I have linked Hulu to my Spotify Premium Student account. However, whenever I try to create a new Hulu account, or link an existing account, it doesn’t work. It tells me to contact Spotify support. I...
  • feelikeastrangr
  • Community Legend
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

HACKAT KONTO

Mitt konto är hackat!! Någon har bytt mail och lösen, och jag kan inte ändra tillbaka då jag inte kan det nya lösenordet. Jag kommer dock in via faccebook. KAN NI HJÄLPA MIG??? Varför kan man inte radera sitt konto på en gång när man har loggat in??

  • Newbie
  • Mitt konto är hackat!! Någon har bytt mail och lösen, och jag kan inte ändra tillbaka då jag inte kan det nya lösenordet. Jag kommer dock in via faccebook. KAN NI HJÄLPA MIG??? Varför kan man inte ra...
  • Demiro
  • Newbie
  • 1302 Views
  • 2 replies
  • 1 likes
  • 1302 Views
  • 2 replies
  • 1 likes

Miss typed email

"Currently, I am using a second spotify account that I made on my computer. On my phone, I am logged in to another, older, spotify account that I made this past summer. The account on my phone needs a payment update, and says to check my email. i hav...

  • Newbie
  • "Currently, I am using a second spotify account that I made on my computer. On my phone, I am logged in to another, older, spotify account that I made this past summer. The account on my phone needs ...
  • ChaosKing
  • Newbie
  • 652 Views
  • 2 replies
  • 0 likes
  • Account
    Login
    Subscription
  • 652 Views
  • 2 replies
  • 0 likes

Seriously what the hell

After spotify doesnt recognize my facebook (shouldnt be required anyway!) it just hangs when i try again. last nerve, spotify. other services are being looked into TOMORROW.

  • Casual Listener
  • After spotify doesnt recognize my facebook (shouldnt be required anyway!) it just hangs when i try again. last nerve, spotify. other services are being looked into TOMORROW.
  • Pratotfail1313
  • Newbie
  • 3185 Views
  • 9 replies
  • 0 likes
  • 3185 Views
  • 9 replies
  • 0 likes

I just want to know how many minutes of music I've listened last year.

I tried 2-3 week ago to see my Wrapped 2017 but got that error with not enough data and now I've noticed that you can't see the stats from last year only the playlists, is there still a way to see my stats from 2017?

  • Newbie
  • I tried 2-3 week ago to see my Wrapped 2017 but got that error with not enough data and now I've noticed that you can't see the stats from last year only the playlists, is there still a way to see my...
  • Maxim
  • Spotify Star
  • 15398 Views
  • 1 replies
  • 0 likes
  • Account
  • 15398 Views
  • 1 replies
  • 0 likes

Solved!! Unrecognized Device Using Account

Hello, I'm having a problem that an unrecognized device keeps using my account. Has deleted my playlists, interrupts songs, and creates playlists. I tried doing the log out everywhere option and have changed my password twice now but as soon as I'm l...

  • Newbie
  • Hello,   I'm having a problem that an unrecognized device keeps using my account. Has deleted my playlists, interrupts songs, and creates playlists. I tried doing the log out everywhere option...
  • Maxim
  • Spotify Star
  • 1257 Views
  • 1 replies
  • 0 likes
  • Account
    Security
  • 1257 Views
  • 1 replies
  • 0 likes

Free Spotify

Hello, I've been using Spotify premium for quite some time without paying, and I'm not sure where should I report it. Well, in the summer of 2016, I've been to Poland and I bought an Oringe sim card. At the time, there was an offer to activate Spotif...

  • Casual Listener
  • Hello,    I've been using Spotify premium for quite some time without paying, and I'm not sure where should I report it.    Well, in the summer of 2016, I've been to Poland an...
  • Robert_W
  • Community Legend
  • 598 Views
  • 3 replies
  • 0 likes
  • Account
    Free
    Premium
    Security
    Subscription
    Unlimited
  • 598 Views
  • 3 replies
  • 0 likes

The app freezes after trying to log in.

Dear Spotify Community, I just downloaded the Spotify app for Windows PC (8.1), but from the very first attempt to log in, the app freezes. I first changed my default browser to Internet Explorer and that helped a bit, because at least a browser gave...

  • Newbie
  • Dear Spotify Community,   I just downloaded the Spotify app for Windows PC (8.1), but from the very first attempt to log in, the app freezes. I first changed my default browser to Internet Exp...
  • tretuttle
  • Newbie
  • 819 Views
  • 2 replies
  • 0 likes
  • Login
  • 819 Views
  • 2 replies
  • 0 likes

Account is hacked

My account has been hacked. I asked Spotify to send me a link to reset my password, but every time I get one, it says that the link has already been used. And its mere seconds after I have received the link.What do I do now?

  • Casual Listener
  • My account has been hacked. I asked Spotify to send me a link to reset my password, but every time I get one, it says that the link has already been used. And its mere seconds after I have received t...
  • Hubo
  • Community Legend
  • 393 Views
  • 3 replies
  • 0 likes
  • Account
  • 393 Views
  • 3 replies
  • 0 likes

PREMIUM free for one year. Is it a fraud?

I received an e-mail saying that this month Spotify is offering one year free of the PREMIUM. I fulfilled the form, it asked me for my credit card data, but now I am afraid it can be a fraud. Is there this promotion on SPOTIFY?

  • Casual Listener
  • I received an e-mail saying that this month Spotify is offering one year free of the PREMIUM. I fulfilled the form, it asked me for my credit card data, but now I am afraid it can be a fraud. Is ther...
  • wwebbdesign
  • Newbie
  • 3510 Views
  • 4 replies
  • 0 likes
  • Premium
  • 3510 Views
  • 4 replies
  • 0 likes

Solved!! Can’t login abroad

Hi. I moved to London from Slovakia and after 14 days I can’t Login into my spotify, because you can be logged just 14 days. What should I do ?

  • Newbie
  • Hi. I moved to London from Slovakia and after 14 days I can’t Login into my spotify, because you can be logged just 14 days. What should I do ? 
  • Nightslash360
  • Roadie
  • 4974 Views
  • 2 replies
  • 0 likes
  • Login
  • 4974 Views
  • 2 replies
  • 0 likes

cant logg in on Spotify

I already have an account and it won' let me get back on. I already changed my password and everything and I'm not sure what to do next.

  • Newbie
  • I already have an account and it won' let me get back on. I already changed my password and everything and I'm not sure what to do next. 
  • DarkMukke
  • Composer
  • 655 Views
  • 3 replies
  • 0 likes
  • 655 Views
  • 3 replies
  • 0 likes

Please disconnect my device

Can you please disconnect my account

  • Casual Listener
  • Can you please disconnect my account
  • Dane_caj
  • Casual Listener
  • 568 Views
  • 2 replies
  • 0 likes
  • 568 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Edit artist bio?

How do you edit the artist BIO section of an artist profile? Not the header image.Not your favorite songs or playlists.Not your avatar image. The BIO text. I cannot for the life of me find a way to edit this in the app or in my account online.

  • Regular
  • How do you edit the artist BIO section of an artist profile?   Not the header image. Not your favorite songs or playlists. Not your avatar image.   The BIO text.    I cann...
  • pianoandreas
  • Newbie
  • 9849 Views
  • 9 replies
  • 2 likes
  • 9849 Views
  • 9 replies
  • 2 likes