Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
88176 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
736990 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
755571 Views
18 replies
29 likes
I want to just log in to Spotify using my email address and password which I have been given premium from Vodafone. But everyone I go to the app on either my iPhone or iPad it reverts to logging me in using my Facebook details. Once in, if I click on...
I want to just log in to Spotify using my email address and password which I have been given premium from Vodafone. But everyone I go to the app on either my iPhone or iPad it reverts to logging me i...
Community Legend
289 Views
1 replies
0 likes
Buenos dias, os escribo para comunicaros que algun desgraciadome ha pirateado la cuenta y hoy no me dejaba entrar y me cortaba la sesion desde una tablet creo SM 750me ha borrado todas las playlist, he cambiado clave y he cerrado sesion en todos los ...
Buenos dias, os escribo para comunicaros que algun desgraciado me ha pirateado la cuenta y hoy no me dejaba entrar y me cortaba la sesion desde una tablet creo SM 750 me ha borrado todas las playli...
Spotify Legend
399 Views
1 replies
0 likes
I have had a Spotify premium account tied to my facebook credentials for a few years now. Last week I decided to change to a family premium account so that my son and wife could also make use of Spotify. I changed to family premium, set up a new acco...
I have had a Spotify premium account tied to my facebook credentials for a few years now. Last week I decided to change to a family premium account so that my son and wife could also make us...
Spotify Legend
333 Views
1 replies
0 likes
I forgot my username and e-mail adress. If i can't log in, I just wanna cancel Premium
I forgot my username and e-mail adress. If i can't log in, I just wanna cancel Premium
Community Legend
437 Views
1 replies
0 likes
Dear all, i applied for premium family but it is not possible for my wife to accept the invitation. After several attempts i found out that the probably might be related to the fact that my account is registered in Malta (MT) while we live in Italy (...
Dear all, i applied for premium family but it is not possible for my wife to accept the invitation. After several attempts i found out that the probably might be related t...
Casual Listener
291 Views
1 replies
0 likes
Hi, i have a premium account and still can use it until 2 days ago. Today, i dont know why it was signed out and i can't log in. I tried to reset password but they said the email i entered was not registered or something. So i create a new account (w...
Hi, i have a premium account and still can use it until 2 days ago. Today, i dont know why it was signed out and i can't log in. I tried to reset password but they said the email i entered was not re...
Spotify
354 Views
1 replies
0 likes
I was logged out of Spotify on my phone today for the first time in two years. My usual password didn't work so I had to reset it. After I reset the password, I log in to the account to see a bunch of new songs in a different language added to my lib...
I was logged out of Spotify on my phone today for the first time in two years. My usual password didn't work so I had to reset it. After I reset the password, I log in to the account to see a b...
Community Legend
1445 Views
1 replies
0 likes
My wife moved to US and her phone is an iphone purchased in Italy. When I added her to the family plan, she is unable to use Spotify here due to some issue with Privacy Terms. What can we do to fix this? Settings on her phone? Itunes? What is Spotify...
My wife moved to US and her phone is an iphone purchased in Italy. When I added her to the family plan, she is unable to use Spotify here due to some issue with Privacy Terms. What can...
Spotify Legend
315 Views
1 replies
0 likes
I've tried a bunch of times making an account with my email and everytime I choose a name it doesn't allow me to have the name I pick when I make the account even though the username is available. It just proceeds to give me some random username with...
I've tried a bunch of times making an account with my email and everytime I choose a name it doesn't allow me to have the name I pick when I make the account even though the username is available. It...
Casual Listener
497 Views
2 replies
0 likes
I just signed up for premium but Spotify is charged my account 4 times today, what's up with that?! Kaililani
I just signed up for premium but Spotify is charged my account 4 times today, what's up with that?! Kaililani
Community Legend
823 Views
1 replies
0 likes
Just set up a family premium a/c. Using Windows 7 64-bit and both Firefox and Internet Explorer used to test this problem: Notifications settings page is accessible with ALL the notifications selected and I cannot deselect any. Clicking on the green ...
Just set up a family premium a/c. Using Windows 7 64-bit and both Firefox and Internet Explorer used to test this problem: Notifications settings page is accessible with ALL the notifications selecte...
Casual Listener
1090 Views
2 replies
0 likes
Hey so I have a slight problem.I have paid for the .99 3-month trial in early December, but I can't remember the e-mail or password for it. I have no access to the e-mail account since it's one of those websites that deletes the e-mail account to pre...
Hey so I have a slight problem. I have paid for the .99 3-month trial in early December, but I can't remember the e-mail or password for it. I have no access to the e-mail account since it's one of ...
Community Legend
505 Views
1 replies
0 likes
So i lost my premium account also with facebook and email. I was paying spotify from my mobile number. Got that acc for 3 years any chance to get it back or atleast transfer premium to new account? There is no way i can log in spotify i was logging t...
So i lost my premium account also with facebook and email. I was paying spotify from my mobile number. Got that acc for 3 years any chance to get it back or atleast transfer premium to...
Spotify
349 Views
1 replies
0 likes
No puedo cambiarme de plan familiar, me sale la siguiente leyenda: "Solo puedes cambiar de Plan Familiar una vez al anio. Contactanos si necesitas ayuda" No me he cambiado mas de una vez en un anio, esta es la primera vez que intento cambiarme y no m...
No puedo cambiarme de plan familiar, me sale la siguiente leyenda: "Solo puedes cambiar de Plan Familiar una vez al anio. Contactanos si necesitas ayuda" No me he cambiado mas de una vez en un anio, ...
Newbie
1228 Views
1 replies
0 likes
Hello, I have been having this problem for the last week now. I log into my phone or my computer and start playing then I get kicked saying my account is being used elsewhere. So I then take the following steps;1) LOG OUT EVERYONE via spotify's profi...
Hello, I have been having this problem for the last week now. I log into my phone or my computer and start playing then I get kicked saying my account is being used elsewhere. ...
Spotify
3221 Views
1 replies
0 likes
All of a sudden I had been logged out of my Premium account. As in, I was using it just fine on my phone an hour before it stopped working. I have been a customer for 5 years with zero problems until now. When attempting to log in, it says that my cr...
All of a sudden I had been logged out of my Premium account. As in, I was using it just fine on my phone an hour before it stopped working. I have been a customer for 5 years with zero problems until...
Spotify
377 Views
1 replies
0 likes
When I go to My Music, I get a very small amount of albums I have saved (like 20 albums total). There's only 1 artist under the Artist tab. What the heck is going on? It's been like this for a while. I finally chose Premium, but I don't see the point...
When I go to My Music, I get a very small amount of albums I have saved (like 20 albums total). There's only 1 artist under the Artist tab. What the heck is going on? It's been like th...
Community Legend
463 Views
1 replies
0 likes
Error 404, can't log in with my MacBook for about 2 weeks now! Paying $10 a month and can't solve this problem so long. Customer service is non-existent.
Error 404, can't log in with my MacBook for about 2 weeks now! Paying $10 a month and can't solve this problem so long. Customer service is non-existent.
Newbie
531 Views
3 replies
0 likes
Hi guys, I've made a playlist on my private account. It started with 5 followers but I have 800 after one year. This is why I would like to connect it to my artist account instead of my private account. I've searched the whole internet but can't find...
Hi guys, I've made a playlist on my private account. It started with 5 followers but I have 800 after one year. This is why I would like to connect it to my artist account instead of my...
Spotify Star
465 Views
1 replies
0 likes
So I have a spotify premium account that is linked to my facebook. My facebook email and primary email in setting are different, and I'm trying to make them both my email that I use on facebook. However, it says that the email associated with my face...
So I have a spotify premium account that is linked to my facebook. My facebook email and primary email in setting are different, and I'm trying to make them both my email that I use on facebook. Howe...
Spotify Legend
317 Views
1 replies
0 likes
