Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Newbie
80429 Views
9 replies
2 likes
Plan Premium Country Canada Device Poco F1 and Desktop Operating System Android Oreo and Windows 10 My Question or Issue Is there a way for me to check on my old wrapped 2017 and 2016 stats?
Newbie
653891 Views
13 replies
4 likes
Hi,I couldn't find it on google so I came here with my question which is, Where can I see all of the devices that are logged in on my account, if atleast there is such a thing because I can't find it.Thanks
Newbie
734366 Views
18 replies
29 likes
I have an account. It's saying the username isn't right even though I have the username up in my app. And they are charging me for that account. That I can't log in to because they are saying that's the wrong username.
I have an account. It's saying the username isn't right even though I have the username up in my app. And they are charging me for that account. That I can't log in to because they are saying that's ...
Not applicable
357 Views
1 replies
0 likes
Hola, estaba tratando de vincular mi cuenta de spotify con mi cuenta de PS3 pero cuando lo hago me dice que mi cuenta ya esta vinculada a otra cuenta de PS3 pero yo nunca la vincule a ninguna otra, me contacte con soporte tecnico de Playstation y ell...
Hola, estaba tratando de vincular mi cuenta de spotify con mi cuenta de PS3 pero cuando lo hago me dice que mi cuenta ya esta vinculada a otra cuenta de PS3 pero yo nunca la vincule a ninguna otra, m...
Moderator
9135 Views
1 replies
2 likes
I’m trying to delete an old account that I no longer use. It is attached to my Facebook and also attached to an old email address that no longer exists so I can’t verify email to delete
I’m trying to delete an old account that I no longer use. It is attached to my Facebook and also attached to an old email address that no longer exists so I can’t verify email to delete
Newbie
473 Views
1 replies
0 likes
Ive been a loyal itunes user for years. but I have had enough of them and want to leave. Spotify is what everyone has told me is the best alternative. But I have a lot fo music on itunes. I would like to import this music from itunes to spotify. I ha...
Ive been a loyal itunes user for years. but I have had enough of them and want to leave. Spotify is what everyone has told me is the best alternative. But I have a lot fo music on itunes. I wo...
Community Legend
480 Views
1 replies
0 likes
How do I access both accounts,1 is via Facebook my old account premium and I know for some reason have a new account that is via Facebook standard?? And is setup on my phone
How do I access both accounts,1 is via Facebook my old account premium and I know for some reason have a new account that is via Facebook standard?? And is setup on my phone
Music Fan
1109 Views
3 replies
0 likes
I have 2 accounts. One is not matched to facebook but it is matched to my family premium subscription. The other account is matched to fb and all my playlists are in there. Can i merge them?
I have 2 accounts. One is not matched to facebook but it is matched to my family premium subscription. The other account is matched to fb and all my playlists are in there. Can i merge them?
Gig Goer
513 Views
2 replies
0 likes
Hi guys! Yesterday i downloaded for first time spotify for Desktop. I made an account and i had problem, so i deleted and create new account and connected it to facebook. Now, if someone search my username on facebook is visible only my old account.....
Hi guys! Yesterday i downloaded for first time spotify for Desktop. I made an account and i had problem, so i deleted and create new account and connected it to facebook. Now, if someone ...
Spotify Star
457 Views
1 replies
0 likes
I bought someone a gift subscription a while back and now I would like to cancel it. How do I do that without their account info?
I bought someone a gift subscription a while back and now I would like to cancel it. How do I do that without their account info?
Spotify Star
334 Views
1 replies
0 likes
I have logged into Spotify, and connected it to my facebook, but for some reason (even with my login details) it's my sister's name and profile pic that shows up, any suggestions as to why?
I have logged into Spotify, and connected it to my facebook, but for some reason (even with my login details) it's my sister's name and profile pic that shows up, any suggestions as to why?
Spotify Star
407 Views
1 replies
0 likes
Hi Spotify people, everyone who has a Spotify account has country based restrictions. It seems to be that companies who own the rights of the music have to get the rights that their respective song is allowed to stream in the respective country, if I...
Hi Spotify people, everyone who has a Spotify account has country based restrictions. It seems to be that companies who own the rights of the music have to get the rights that their respective song i...
Gig Goer
32965 Views
5 replies
6 likes
Hi there - If someone made a collaborative playlist that I am the follower of and now when I go into that playlist it shows their accound number and not their profile name does that mean that they unfollowed the playlist? Thank you,Drew
Hi there - If someone made a collaborative playlist that I am the follower of and now when I go into that playlist it shows their accound number and not their profile name does t...
Gig Goer
807 Views
1 replies
0 likes
I have a Premium account and it was up and running great yesterday. Today I went to download new music and my account is not connecting and just says "Try Again" on all the browsers. Is anyone experiencing this issue as well?My internet is up and run...
I have a Premium account and it was up and running great yesterday. Today I went to download new music and my account is not connecting and just says "Try Again" on all the browsers. Is anyone experi...
Roadie
444 Views
1 replies
0 likes
Hola, tengo un problema con mi cuenta porque no me deja entrar, ahora estoy viviendo en otra parte, en Rusia, y para cambiar el pais en en que estoy, no aparece la opcion de Rusia. No me deja entrar porque dice que solo se pueden 14 dias en el extran...
Hola, tengo un problema con mi cuenta porque no me deja entrar, ahora estoy viviendo en otra parte, en Rusia, y para cambiar el pais en en que estoy, no aparece la opcion de Rusia. No me deja entrar ...
801 Views
0 replies
1 likes
My account, named lbasturk96 has hacked and the e mail has changed by hacker. Can some experts help me about it?
My account, named lbasturk96 has hacked and the e mail has changed by hacker. Can some experts help me about it?
Casual Listener
594 Views
2 replies
0 likes
Hi guys,I'm trying to sign up my girlfirend, but it looks like there is a bug on your side.Website just shows a never hiding preloader (screenshot attached) when the mobile app says somthing about the problem with the email (I've tried several ones)....
Hi guys, I'm trying to sign up my girlfirend, but it looks like there is a bug on your side. Website just shows a never hiding preloader (screenshot attached) when the mobile app says somthing abou...
Spotify Star
694 Views
1 replies
0 likes
For a couple of days now, spotify isn't working. I had to login on my Windows computer, but when i type in my correct details and click on 'log in', the programm keeps staying on the same screen. I already re-installed the programm a couple of times,...
For a couple of days now, spotify isn't working. I had to login on my Windows computer, but when i type in my correct details and click on 'log in', the programm keeps staying on the same screen. I a...
Spotify Star
576 Views
1 replies
0 likes
Hi I'm after some help please, my dad can't log into his account as he doesn't remember the password and he doesn't have access to that email anymore, problem is he has signed up to premium wirh my card details so how do we go about cancelling that p...
Hi I'm after some help please, my dad can't log into his account as he doesn't remember the password and he doesn't have access to that email anymore, problem is he has signed up to premium wirh my c...
Community Legend
567 Views
1 replies
0 likes
I have an old account on Spotify that I created when I lived in the US (I can't even detach it from Facebook). Now I'm back to Brazil and I made an upgraded to a Family Plan. I need to change my zip code because I'm not being able to add anyone to my...
I have an old account on Spotify that I created when I lived in the US (I can't even detach it from Facebook). Now I'm back to Brazil and I made an upgraded to a Family Plan. I need to change my...
Gig Goer
805 Views
1 replies
0 likes
Hi,I have noticed that my Spotify app has been acting strange over the weekend, like showing songs that I have not listened to in the current playlist.I checked my account on the website this morning a few things were not right:my 2 Android offline d...
Hi, I have noticed that my Spotify app has been acting strange over the weekend, like showing songs that I have not listened to in the current playlist. I checked my account on the website this m...
Newbie
444 Views
2 replies
0 likes
Hi everyone I need help about my premium account forgot the user name and I tried the online process but it did not work, my credit card is in that account and i dont want to be charge in my Account without using it need help asap
Hi everyone I need help about my premium account forgot the user name and I tried the online process but it did not work, my credit card is in that account and i dont want to be charge in my Account ...
Roadie
474 Views
1 replies
0 likes
