Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help with logging in, passwords, and account settings.
hi,i was trying to change the country cause i usually use the thailand one and now change it to australia by accident but i can’t change it back to thailand i clicked on edit profile but i can’t clicked change the country
Visitor
83252 Views
29 replies
0 likes
So basically whenever i try to log into my account via gmail i get a popup telling me that this email isnt linked. so then i change my password via the email "that isnt linked" and then when i try to link gmail thru the account page where it show tha...
Visitor
104204 Views
10 replies
3 likes
I tried to get the student premium , but it said it couldn’t be verified but I was still charged for it.
I tried to get the student premium , but it said it couldn’t be verified but I was still charged for it.
Newbie
889 Views
3 replies
0 likes
Hey all, So it was brought to my attention that a song that I released for an artist on our record label has been added to another artist account with the same name which is not on my label.How do I go about getting that song removed from their profi...
Hey all, So it was brought to my attention that a song that I released for an artist on our record label has been added to another artist account with the same name which is not on my label. Ho...
Spotify Star
12528 Views
8 replies
2 likes
This is a basic question- i have Spotify on my android phone. I downloaded some songs onto the phones internal storage. Now i want to switch them back to the Spotify app out of my storage! How do i do that? Thanks In Advance
This is a basic question- i have Spotify on my android phone. I downloaded some songs onto the phones internal storage. Now i want to switch them back to the Spotify app out of my storage! How do i d...
Community Legend
588 Views
1 replies
0 likes
So I loved my spotify, listen to it all the time. Then a few days ago, that songs start to stop playing in the middle. Also, when I tried to move to another song, it wouldn't play. So I closed the app, hoping that it'll be ok the next day. Well I go ...
So I loved my spotify, listen to it all the time. Then a few days ago, that songs start to stop playing in the middle. Also, when I tried to move to another song, it wouldn't play. So I closed the ap...
Community Legend
919 Views
3 replies
0 likes
Hola,acabo de suspender premium y quiero borrar el metodo de pago (tarjeta de debito) pero no esta la opcion, ¿alguien sabe como puedo eliminarla? Hi,I just end premium and now I want to delete the payment method (debit card) but I can't do it, does ...
Hola, acabo de suspender premium y quiero borrar el metodo de pago (tarjeta de debito) pero no esta la opcion, ¿alguien sabe como puedo eliminarla? Hi, I just end premium and now I want to...
Casual Listener
25610 Views
2 replies
2 likes
Since yesterday, I have been unable to log in to the spotify app as it gives me an error saying that the username or password I'm using is incorrect which isn't true because I'm able to log in to the desktop app. After some reading on the community f...
Since yesterday, I have been unable to log in to the spotify app as it gives me an error saying that the username or password I'm using is incorrect which isn't true because I'm able to log in to the...
Not applicable
1050 Views
5 replies
0 likes
I have been using Facebook to log in to Spotify since I started using this app 5 years ago. Just less than a year ago my e-mail was hacked so I had to deactivate it. I believe this is causing me problems when I am now needing to log into Spotify. I h...
I have been using Facebook to log in to Spotify since I started using this app 5 years ago. Just less than a year ago my e-mail was hacked so I had to deactivate it. I believe this is causing me prob...
Newbie
730 Views
4 replies
1 likes
I’ve been trying all day to pay my Familiar Premium package and the page doesn’t let me. I tried with 3 different credit cards and i can’t i checked with my bank and they said it should not be any issues paying it. Please urgently advise.
I’ve been trying all day to pay my Familiar Premium package and the page doesn’t let me. I tried with 3 different credit cards and i can’t i checked with my bank and they said it should not be any is...
Spotify Star
365 Views
1 replies
0 likes
Hello,While I was looking for the year in music mail I checked my Spotify account. It's a family account and I'm the owner/master. So me and everyone I have invited have premium, which is somewhat not the case. None of the members have experienced an...
Hello, While I was looking for the year in music mail I checked my Spotify account. It's a family account and I'm the owner/master. So me and everyone I have invited have premium, which is somewhat ...
Newbie
1259 Views
5 replies
2 likes
Hi, I’ve the latest version of Spotify on my IPhone7 and I’ve also a Premium Account, but I’ve not Behind the lyrics on my Spotify. I searched also in the settings and I don’t have the setting of Behind the Lyrics. I tried to reinstall the app, but n...
Hi, I’ve the latest version of Spotify on my IPhone7 and I’ve also a Premium Account, but I’ve not Behind the lyrics on my Spotify. I searched also in the settings and I don’t have the setting of Beh...
Newbie
2990 Views
4 replies
0 likes
Ik kan mij niet aanmelden bij Spotify. Kan iemand helpen?
Ik kan mij niet aanmelden bij Spotify. Kan iemand helpen?
Newbie
5362 Views
5 replies
0 likes
Hi, I am trying to change the email on my spotify account but it want me to verify my password to do this and I can't remember it. I can't request a reset because I can't get into the old email (it was a work account). Is there a way to recover my pa...
Hi, I am trying to change the email on my spotify account but it want me to verify my password to do this and I can't remember it. I can't request a reset because I can't get into the ...
Regular
881 Views
1 replies
0 likes
It’s saying my username is not an active Spotify account but I was just on it last night
It’s saying my username is not an active Spotify account but I was just on it last night
Roadie
633 Views
1 replies
0 likes
Hello my bill payment says 3/4/18 for the date but i dont know wether it is the UK Notations Meaning The 3rd of April or if it is American Mean The 4th of March (Today) it didnt go out today if it is because its a sunday but i need to know which nota...
Hello my bill payment says 3/4/18 for the date but i dont know wether it is the UK Notations Meaning The 3rd of April or if it is American Mean The 4th of March (Today) it didnt go out toda...
Roadie
475 Views
1 replies
0 likes
Hello, I am signed up and paying for Spotify family but I cannot access my account at all, I can’t see what email it is connected to and have tried all options. Can you help me access my account? Thanks, lorraine
Hello, I am signed up and paying for Spotify family but I cannot access my account at all, I can’t see what email it is connected to and have tried all options. Can you help me access my account? Tha...
Roadie
540 Views
1 replies
0 likes
I moved from germany to austria two months ago and wanted to start a spotify family with my roommates. Even though my IP address says Austria my account didnt change to austria and on my profile I cant change to austria eiter because the button is fr...
I moved from germany to austria two months ago and wanted to start a spotify family with my roommates. Even though my IP address says Austria my account didnt change to austria and on my profile I ca...
Newbie
475 Views
2 replies
0 likes
I don't understand but for some reason since yestarday i can't logic to the spotify app on android, i tried to change passwords, installing older versions, creating a new account and i still can't logic, it says password or username is incorrect (in ...
I don't understand but for some reason since yestarday i can't logic to the spotify app on android, i tried to change passwords, installing older versions, creating a new account and i still can't lo...
Casual Listener
571 Views
1 replies
0 likes
Hi, I recently lost the card I use for Spotify. I tried updating my payment details today with three different cards but I keep getting the error of "Oops! Something went wrong, please try again." How do I fix this?
Hi, I recently lost the card I use for Spotify. I tried updating my payment details today with three different cards but I keep getting the error of "Oops! Something went wrong, please ...
Newbie
850 Views
2 replies
1 likes
Hello, I'm having an issue changing my email to my main one. The reason is: - I created an account using facebook (which has my main email).- I then created a profile using another email, and that's the account I use.- Since the first account was cre...
Hello, I'm having an issue changing my email to my main one. The reason is: - I created an account using facebook (which has my main email). - I then created a profile using another email, ...
Not applicable
678 Views
1 replies
0 likes
Hello, a moment ago I received an email saying that there is a fake Spotify apk on my device and that I deleted it, otherwise I could lose my premium account.The problem is that the apk is downloaded from play store and the account I use is within a ...
Hello, a moment ago I received an email saying that there is a fake Spotify apk on my device and that I deleted it, otherwise I could lose my premium account. The problem is that the apk is download...
Not applicable
637 Views
1 replies
0 likes
